Fresh Jobs at Discovery Limited

Key Purpose of the role

• The responsibilities of this role is to assessment, administration and payment function within the Group Risk Claims Department.

 Areas of responsibility may include but not limited to

• Accurate assessment, investigation, and validation of claims in accordance with the goals, objectives, processes and standard operating procedures
• Issuing reminders on outstanding claim information for all pending claims and existing claims as per standard operating procedures
• Accurately updating and maintaining claims registers
• Drafting and issuing decision letters or synopsis for claim review
• Calculating benefits payable in line with the Life Plan Guide
• Ensure that complete and accurate claim files are maintained and that all documents and correspondence is saved on the central drives
• Administration skills, and reconciliation of payments
• Refund requests as per the standard operating procedures
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
• Timeously responding to escalations, complaints and QA findings/disputes (2 hours)
• Contact Centre – data verification standards and telephone etiquette for overflow
• Providing effective, efficient and professional service to all our clients, both telephonically and through written correspondence
• Taking ownership of queries and ensuring they are resolved timeously and effectively
• Maintains, compiles, reports, arranges, organizes and updates the filing systems  
• Compiling claim reports and payment schedule/payment letters
• Responding to queries timeously and managing workflow daily
• Adhering to the standard operating procedures
• Manage projects relevant to annuities team to ensure delivery within the agreed timeline
• Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
• Report any irregularities to the Senior Manager
• Coordinate and monitor all claims related activities which includes payment of claims, reporting, data maintenance and client enquiries.
• Analyze processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
• Update and maintain standard operating processes
• Assist with staff development, coaching and training to optimize staff performance
• Managing complaints, escalations, and quality audit defects to ensure high levels of service are adhered to, including root cause analysis, implementation of preventative measures and corrective action
• Empower employees to take accountability for the targets agreed upon to ensure high service levels

Personal Attributes and Skills

• Resilience
• Working with People
• Results Driven
• Decision making skills
• Organizational awareness
• Attention to detail
• Analytical
• Adaptable/ flexible
• Creative and innovative
• People orientated
• Team player
• Customer centric
• Dependability and Reliability
• Self-starter  
• Quality Oriented
• Teamwork/Collaborative  
•  Integrity
• Tenacity  
• Tolerance for Stress                      

 Education and Experience

• Matric - Essential
• Decision making skills
• Time management skills
• Verbal and written communication skills 
• Problem solving skills
• Advanced MS Office Excel skills (Beneficial)  
• Organizational skills
• Knowledge and understanding of Employee Benefits and Claims Payments administration
• 3 - 5 years relevant experience                        

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Key Purpose of the role

• To manage New Business quotes and queries, within time lines and to support the profitability of the book. To support the benefit enhancements on the existing book and to provide endorsements for new business that is onboarding.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following job functions:

• Risk Assessment & analysis for quote with <=400 members with an API of less R2M.
• Processing of Group Risk & Retirement Business quotes
• New Business
• Existing Business Audit
• Renewal Analysis
• Processing and issuing quotes within SLA
• Suggest Rates band FCLs to the Team Leader for approval
• Risk Rates review analysis for Team Leader decision making
• Quality Processing and analysis of small scheme profile as per Actuarial Policy
• Risk Assessment and analysis of scheme profile as per SOP
• Conform to SLA agreements with relevant stakeholders
• Provide quality service to BCs and SCs
• Respond to and resolve queries from various stake holders
• Training of Junior Pricing Analyst
• Liaise with Reinsurers for facultative quotes on scheme outside our treaties
• ESQS Training MA/BC/SC on loading quote requests
• Workflow SLA Reports and General Reporting
• ESQS General Report generation
• System Development Testing, in QA and Production
• Run all special projects as allocated by the Pricing Manager

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Highly analytical
• Delivering Results and Meeting Customer Expectations
• Planning & Organizing
• Speed and accuracy
• Competent and reliable
• Willingness to learn and give ideas
• Good communication skills
• Candidate needs to be a Self-Starter
• Deadline Driven
• Service orientated

Education and Experience

• Matric with Maths (essential)
• Must have passed a major Mathematics or Statistics course at first year level at Tertiary
• Maths or Actuarial degree would be advantageous but not essential
• Statistical knowledge advantageous.
• A qualification in the insurance industry advantageous.
• 2 years experience in Group Risk Pricing and data analysis.
• Computer literate: Microsoft Office: Word, Excel and Outlook
• Advanced Excel skills
• Keen knowledge of the insurance industry. Trends, new developments and other underwriter’s objectives (Advantageous)

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Key Purpose

To support the design and development of user experiences on Discovery’s digital platforms, ensuring adherence to design standards and best practices. The incumbent will help ensure that Discovery's digital features and channels meet user needs through design, analysis, and user testing. Assist in designing and evaluating system interfaces to improve usability and satisfaction, enhance productivity, and elevate the overall quality of our digital products and services.

Areas of responsibility may include but not limited to:

• Assist in the development of design processes and platform strategies that influence UX design direction.
• Support the adoption and implementation of new and existing design processes and best practices within the team.
• Help maintain platform artifacts, including usage guidelines, documentation, assets, and libraries within the design system and style guide.
• Collaborate with and receive guidance from senior UX/UI Designers/Managers.
• Participate in reviews of design deliverables to ensure consistency, alignment, and adherence to standards across platforms.
• Engage in regular meetings with UX Managers and Design Managers to discuss blockers, training, and tool needs.
• Create interactive and visual design prototypes ranging from low to high fidelity.
• Conduct user research and usability testing to inform design decisions.
• Work closely with developers and product owners to help deliver final products.
• Ensure UX research and design deliverables are consistent and accurate.
• Understand platform and device requirements such as form factors, screen resolutions, pixel density, and aspect ratios.
• Stay updated on the latest design trends and participate in conferences and meetups to foster innovation and maintain consistency in usability standards.
• Contribute/participate in internal training and community forums to share user experience and design best practices.

Education and Experience

Essential:

• Matric
• Relevant UX/Interaction design qualification

Advantageous:

• Certified Usability Analyst (CUA)
• Degree or 2-year diploma in Multimedia
• BCom, BSC, or BA degree specializing in any of the following: Informatics, Industrial Design, User Experience, Information Sciences/Technology
• At least 1 years’ experience in software development
• 2 to 5+ years working experience in UX/Interaction design specifically for web and mobile applications/platforms.
• Experience in the field of Visual/Multimedia Design or Business Analysis is advantageous.

Technical Skills and Knowledge

• Comfortable receiving constructive feedback.
• Strong verbal and written communication skills.
• Ability to communicate and present design ideas to business stakeholders.
• Proficiency in UX research, interaction design, user-centered experience design, brand identity management, and the creative process.
• Understanding of accessibility and how to incorporate it into designs.
• Solid visual design skills, with attention to detail in typography, color, and layout.
• Knowledge of platform guidelines, frameworks, and design trends.
• Familiarity with lean and agile processes.
• Experience with design tools such as Figma, Adobe Creative Suite, and Zeplin.
• Ability to defend design decisions with solid rationale.
• Competence in using prototyping tools to convey design intent
• Basic data analysis and reporting skills.
• Customer service orientation, goal orientation, and negotiation skills.
• Strong organizational and time management skills.
• Ability to build relationships with people from diverse backgrounds and different job levels

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Key Purpose

• To fulfil a pivotal role within a software development team that designs, develops and maintains the systems for Discovery’s dynamic Life Insurance business.

Areas of responsibility may include but not limited to

Planning:

• Perform a high-level impact analysis, establish Scope and provide estimates based on technical requirements.
• Proactively liaise with all stakeholders.
• Create required planning tasks in SDLC tool and set due dates according to agreed milestones.

Analysis and Design:

• Actively participate in the collaborative technical design process.
• Research and find effective solutions to technical issues that arise.
• Update development timelines based on final requirements.
• Liaise with the relevant subject matter experts where clarification is required.

Development:

• Translate technical requirements into executable code without errors.
• Ensure optimally performing system code in line with technical specifications, following prescribed process, architecture standards and procedures.
• Ensure delivery within agreed timeframes.
• Conduct unit testing and fix any defects found within the agreed SLA.
• Escalate risks to the project early on.

Quality and Testing:

• Run code through the automated code review tool, review errors with the technical lead and fix before committing to the code base.
• Perform peer code reviews to ensure consistent application of standards, logic and effective use of libraries and reusable aspects of the software.
• Develop and maintain reusable Unit Tests.
• Assist the Test Analyst in ensuring that a comprehensive test pack is produced, which includes all the required scenarios. 
• Verify that the completed software meets the established standards and is fit for purpose.
• Review the risk / impact of defects found in testing, prioritize and ensure that the priority is accurate.

Risk and Release Management:

• Conform to the Build and Release cycles.
• Provide timeous support to the Quality Assurance Team when issues arise during testing.
• Handle all outstanding defects.

Production Support and Root Cause management:

• Ensure that the root cause of system errors are effectively analysed and prioritized for fixing.
• Proactively bring issues and problems to the attention of the team and propose solutions to solve them.
• Assist system users and the infrastructure teams with technical support issues.

Team Collaboration:

• Adhere to the culture of communication and collaboration across all teams. 
• Attend and participate in the regular team / project stand-ups.
• Actively mentor team members where required.
• Provide feedback at the regular 1-on-1’s with your leader.
• Proactively set goals, track them and address any concerns with your leader.
• Participate in Performance reviews with your line manager and project leads.
• Actively participate in internal up-skilling initiatives.
• Transfer knowledge and contribute to building a shared knowledge base

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment.
• Constant improvement of knowledge of the various applications, their functions and data models.

General:

• Ability to communicate clearly, constructively and effectively. Able to follow and participate in technical, business process, and other discussions.
• Able to build strong business relationships with other members of the team and the business areas we support.

Personal Attributes and Skills

Intermediate knowledge of:

• Applicable programming disciplines and languages.  Refer to technical competencies list.
• Data modelling and design of database structures
• Unit Testing
• Systems Integration testing
• SDLC methodologies

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value.
• Self-motivated.
• Driven by a sense of responsibility and ownership.
• Structured and analytical problem solver: Obsessive about finding solutions to problems.
• Able to plan, organise and prioritize own work.
• Attention to detail.
• Able to multitask.
• Highly adaptive and flexible to a changing environment.
• Able to work independently, but also as an effective member of a Team: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner.

Education and Experience

Essential:

• 3 years’ experience in software development
• IT related Degree or Diploma (BSc/BTech or similar).

Advantageous:

• Formal software development qualification(s), such as Object-Oriented Analysis & Design.

Key Technical Competencies

General:

• Version control (git)

Java:

• Java programming language
• Java EE
• JBoss EAP (or similar Application Server)
• Data layer (JPA, Domain Object Model, XML/XSD, JAXB, ORM frameworks, RDBMS and PL/SQL beneficial)
• Business services (EJB)
• Presentation layer technologies (JavaServer Faces, HTML 5, JavaScript,  CSS3)
• Testing methodologies
• SDLC tools (Jira or BitBucket)

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Key Purpose

The Platform Product Manager is responsible for maximizing the value of the product and the work of the development team. This role has an extensive list of duties and responsibilities - even an entire mindset that drives different dimensions: technical, business and design. The Platform Product Manager is responsible for tackling and solving difficult problems for customers and the business.

Areas of responsibility may include but are not limited to

Product Ownership

• Own the Vitality Drive International platform and system solutions, which includes identifying, defining and prioritising key features or enhancements that the platform or system requires. 
• Ensure that new features or requirements are defined in a generic way to future proof the platform. 
• Collect and analyse feedback from clients, end users and other stakeholders to shape requirements, features and enhancements. 
• Collaborate with various teams or individuals (product development, design, development, testing, marketing, support, legal, clients) to provide direction for the requirements, platform and system features. 
• Write and document high level product feature requirements, while working closely with the BA/s while they document detailed requirements or specs for new features. 
• Be accountable for, own and maintain platform and system spec documentation

• Work with the necessary team members to create an estimated cost for new features added to the system and platform. 
• Measure the estimated vs actual costs of features to input into the ROI of the business unit. 

Client Facing

• Build and maintain solid working relationships with key stakeholder clients. 
• Work with potential clients throughout the sales and onboarding processes to understand their business needs. 
• Identify and present the right systems solutions that the client requires based on their business needs. 
• Identify and present how the platform and systems can support the client solution or where new features, or technical solutions are required to do so. 

Product Strategic

• Ensure all new platform and system solutions and features are designed and built in line with the overall business unit strategy. 
• Fulfill an advisory role to determine the best solution for any new relationships or business ventures with partner companies
• Perform competitor analysis to identify system and platform feature gaps or opportunities / innovation on a regular basis, in line with the business unit strategy.

Skills

Technical Skills

• Business Writing Skills,
• Presentation and Facilitation Skills.
• Solution Architecture,
• Process Mapping,
• Entity diagram mapping
• Agile methodologies
• Enterprise architect
• Visio
• Atlassian tool suite (Jira, Confluence) - Advanced
• JAD sessions
• Data modelling techniques

Behavioural Skills

• Conceptual thinking.
• Passion for learning,
• Customer Service Orientation,
• Result Orientation,  - Advanced
• Conflict Resolution,
• Negotiation skills,
• Time Management,
• Creativeness, Innovation,
• Stress Management,
• Assertiveness,
• Tenacity
• Multitasking skills
• Attention to detail

Education and Experience

Education:

• Matric (Essential)
• Informatics or other relevant graduate qualification / qualifications in the principles and practices relating to Agile Product Ownership
• Business Analyst course (Advantageous)
• Diploma in Business Analysis (Advantageous)
• Honours degree (Advantageous)

 Minimum Experience:              

• A relevant track record working in business analysis and/ or a Platform Product Manager environment for 5 years of which at least 4 years’ experience is working as a Systems Analyst, Business Analyst or Platform Product Manager
• 3 - 5 years Business Analyst experience (Essential)
• 2 years Insurance industry experience (Advantageous)
• 3 - 5 years UML experience (Essential)
• 3 - 5 years Test and Defect Management Tools experience (Essential)
• Business experience & Product knowledge (Advantageous)
• Experience working with a consumer-facing digital technologies, such as websites and/or mobile applications (Advantageous)

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Key Purpose of the role

To manage New Business quotes and queries, within time lines and to support the profitability of the book. To support the benefit enhancements on the existing book and to provide endorsements for new business that is onboarding.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following job functions:

• Risk Assessment & analysis for quote with 1000 member with an API of less R10M
• Processing of Group Risk & Retirement Business quotes
• New Business
• Existing Business
• Existing Business Audit
• Claims Experience rates quotes and schemes
• Processing Claims Experience
• Processing Endorsements
• Processing of non-standard benefits quotes requested by Services Consultant.
• Processing Claims analysis on for strategic schemes ie over 400 members with an API of less that R10m and above.
• Collaborating with Reinsurance to assess and implement risk rate solutions,
• Liaise with Reinsurers for facultative quotes on scheme outside our treaties.
• Run all special projects as allocated by the Pricing Manager.
• Evaluate the risk and apply sound judgement to set the final risk rates, evidence of health limits and any additional terms and conditions
• Interpret special requests and deliver accordingly
• Training Pricing Analyst on the risk pricing of strategic schemes and non-standard schemes.
• Analyzing the risk and the profitability of each scheme.
• Monitoring the profitability of existing strategic business 
• Analyzing the claims experience and making suggestions to the Pricing manager regarding Risk Exposures.
• Assist with the deployment of new and existing rating structures in line with product development control cycle
• Evaluate the risk and apply sound judgement to set the final risk rates, evidence of health limits and any additional terms and conditions
• Regular engagement with senior business leaders to provide technical input and commentary on pricing
• Asset Tier Allocations
• Ad-hoc requests from Pricing Manager, Installations, Claims, Underwriting
• Engaging with System Department in prioritizing developments and enhancements to systems

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Highly analytical
• Delivering Results and Meeting Customer Expectations
• Planning & Organizing
• Speed and accuracy
• Competent and reliable
• Willingness to learn and give ideas
• Good communication skills
• Candidate needs to be a Self-Starter
• Deadline Driven
• Service orientated

Education and Experience

• Matric with Maths (essential)
• Must have passed a major Mathematics or Statistics course at first year level at Tertiary
• Maths or Actuarial degree would be advantageous but not essential
• Statistical knowledge advantageous.
• A qualification in the insurance industry advantageous.
• 3 years’ experience in Group Risk Pricing and data analysis.
• Computer literate: Microsoft Office: Word, Excel and Outlook
• Advanced Excel skills
• Keen knowledge of the insurance industry. Trends, new developments and other underwriter’s objectives (Advantageous)

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Key Purpose of the role

To effectively and efficiently manage and grow relationships between Discovery Life and all stakeholders –internal and external clients.  Ensure that quality service is delivered to Stakeholders. 

Principle Accountabilities

Innovation

• Catalyst for Innovation. Provides suggestions and recommendations to enhance current processes and systems functionality
• Develop strategic and operational plans to drive, lead, and represent all projects and key initiatives impacting the division in support of the objectives

Service Recovery

• Effective communication on all complaints and escalated queries to change perception
• Ensuring completion of Resolution of escalations and complaints within SLA
• Monitor errors in the team/area by utilizing the information available on the CERM Tool regarding Escalations, Complaints, Red Alerts etc.
• Attending internal Service Recovery Meetings

Managing relationships External/Internal

• Manage the relationship with internal and external clients/brokers with respect to escalations, queries and complaints.
• Builds relationships through support and co-operation with New Business Consultants and other SC’s.
• Builds relationships with other areas/teams/leaders within and outside of Discovery Life

Product Awareness Sessions

• Ensure access to web training content.  Train Clients on how to benefit from our web offerings and functionality.
• Present and communicate pre-renewals and renewals annually to existing clients.
• Effective product presentations and enhancements to existing clients.
• Acquire installation package and present to Brokers and Clients in person to ensure effective understanding of the product and internal processes.

SPS (Broker and Employer Surveys)

• Conduct effective root cause analysis for all SPS low ratings
• Broker and New Business SPS

Retention

• Management of the re-broke process to ensure retention of existing clients
• Monthly Employer and Broker Meetings
• Key Account Client Management
• Managing of the red alert process through business conservation process
• Effective updating of the Red Alerts system and engaging with relevant teams for retention

Effective management of Clients and Brokers Engagements

• Collate weekly and monthly stats for submission to the management team.
• Issuing of minutes, and agenda to all external and internal meetings
• Resolution of all identified matters
• Trend analysis of queries raised
• Project management of complex installations, benefit enhancement and renewals
• Review of complex scheme to meet business and client requirements
• Quarterly broker/ employer operational overview reporting
• Pre -Renewal engagements for all critical clients

Personal Attributes and Skills   

The successful candidate must demonstrate the following competencies:

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning folder.
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Develops Talent - Developing people to meet both their career goals and the organization’s goals.
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Directs Work - Providing direction, delegating, and removing obstacles to get work done.

Education and Experience

• Matric – Essential.  Minimum NQF level 6 qualification.
• Excellent presentation skills. 
• Advanced MS Office skills. 
• Excellent verbal and written communication skills
• Minimum 2-4 years Employee Benefits/Group Risk and Retirement Fund experience.

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Job Description

The Senior Customer Experience Specialist is responsible for improving value to customers and Discovery, by enhancing existing and enabling new strategic customer journeys and experiences.  The success of this role will be measured by a positive change in customer perceptions, attitudes, and behavior, resulting in customers living better and healthier lives and an improvement in business performance. They will achieve this by collaborating with multidisciplinary teams across Discovery Health and Group and will be required to be well rounded in all areas of customer experience management, including measurement, customer insights and understanding, customer experience strategy and culture change related change initiatives. 

Key Outputs & Responsibilities may include but are not limited to:

• Form multi-disciplinary and cross-functional teams (product, operations, data science, systems and digital, marketing, etc.) that collaborate to solve customer opportunities, outcomes and goals using the relevant customer experience design approach, including customer journey maps.
• Identification, enablement and ongoing management of real-time customer journey measurement and mapping technology platforms.
• Enhancing the Discovery Health customer experience and journey framework by continuously scanning the external environment for best practices and selectively adopting appropriate new best practices.
• Identification and prioritization of new or existing customer experiences, journeys and/or touchpoints which requires improvement, based on the customer and business opportunity.
• Integrate processes, tools, and other capabilities to ensure the continuous improvement of customer journeys and experiences.
• Create and amplify a culture of collaboration across teams to design and map new and improved customer journeys and experiences.
• Carrying out hypothesis-driven customer journey workshops, validating with customers, prioritizing recommendations, and piloting changes before global roll-out.
• Inspire the ‘future of what's possible’ by motivating teams to find innovative solutions to deliver better outcomes for our customers.
• Manage the ARIS customer journey management platform, ensuring the utilization of the tool across all areas in Discovery Health to map, store, monitor performance of and manage changes/ enhancements to customer journey maps.
• Explore and enable journey orchestration technology solutions to efficiently manage complex journeys at scale, collaborating with the appropriate Health and Group functions.
• Democratize outside in customer journey innovation across all teams in Discovery Health, empowering teams to apply this approach to their “business as usual” practices.
• Consult and advise as an internal SME (subject matter expert) in other areas of customer experience management, including measurement, customer insights and understanding, customer experience strategy and culture change related change initiatives.
• Lead select projects which impacts various customer experience management capabilities, including measurement, customer insights and understanding, customer experience strategy and culture change related change initiatives.

Skills

• Ability to identify key pain points moments of truth affecting customer perceptions.
• Ability to conduct experience gap analysis and prioritize recommended improvements.
• Ability to drive customer centered design and innovation.
• Ability to accurately map and depict customer touch points.
• Ability to drive action and execution of key CX improvements.
• Ability to facilitate change and teach others / transfer technical knowledge and skills.
• Ability to develop holistic business cases based on to-be customer experience design.
• Ability to perform / interpret advanced customer experience analytics and work with complex data models / data environments.
• Ability to gather input from employees about customer experiences and opportunities for improvement.
• Ability to understand key drivers of VoC performance and communicates them effectively across the organization.
• Leads by example by being the advocate for the Customer Experience across channels (or across the organization).
• Ability to teach methodology across functional teams to unify efforts and enable understanding of how each role has an important part to play in customer experience impact.
• Ability to facilitate interactive group sessions to build understanding, support, and engagement.
• Ability to facilitate an understanding of what is important to customers and how the organization is performing relative to customer needs.

Knowledge

• Customer experience strategy.
• VoC programs.
• Customer experience business case development.
• Advanced customer experience modelling and analytics.
• Customer centric culture change programs.
• Design thinking and customer co-creation approaches.
• Experience gap analysis and prioritization.
• Human-centered design and innovation.
• Future state journey mapping.
• Control and response plans.
• Operating plan and capabilities.
• Change, project, and process management.
• Interdependencies.
• Iterative ideation and prototyping.
• Leading journey orchestration, mapping, and management technology solutions.

Role Requirements

• 6 years of experience in leading customer experience management change initiatives in financial services, retail and/or telecommunications (required).
• Management consulting experience at 1st and 2nd tier management consulting firms (advantageous).

Education and Qualifications

• B-degree/Honors/MBA (required).

Any one of the following accreditations or certifications would be advantageous:

• CCXP (Certified Customer Experience Professional).
• CEMM (Customer Experience Method / Successful Customer Outcomes) Accreditation.
• ACXP (Accredited Customer Experience Professional).
• ACXM (Accredited Customer Experience Master).
• CXPA (Customer Experience Professionals Association).

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About (Data Science Lab)

The Group DS Lab is growing and positions are available. The lab applies predictive analytics, machine learning, big data and operations research skills, to run and to support key projects for the Group and for the individual Discovery business units. We work across clinical, wellness, financial, sales, operational, people and behavioural theme areas, using modern analytics tools on terabytes of structured and unstructured data within a big data architecture. We are also mandated to find opportunities to use new data sets and in areas not typically accustomed to using data science.  

  Key Purpose

The Data Science Lab is a highly specialized and expanding team that tackles challenges in the health, life, and short-term insurance businesses, as well projects that cut across the whole of the Discovery Group. We are looking for individuals with 2-5 years of experience, for projects related to:

•  risk management through behavioural science and intervention (next best action) design 
• combining traditional data (eg: wearable device, web & app logs, health & life insurance claims) with novel data sources in new ways
• assisting with experimental design for product, rewards, marketing, communications, engagement etc
• advising partner markets on how to customise and deploy locally built models

They will have the opportunity to work with cutting edge technology and advanced techniques to see their models used in real business applications. The innovative work environment means there are opportunities to shape new projects with a focus on helping insurance customers to lead healthier lives.

Areas of responsibility may include but not limited to

• Identify and build appropriate models to predict risk, sales and savings
• Present data insights and model findings in a way that provides actionable insights for business stakeholders and senior executives
• Mining and visualizing large structured and unstructured datasets throughout the businesses to inform product design, risk management, customer interaction strategies, etc.
• Following model implementations through to business adoption
• Monitoring model performance and using feedback for improvement
• Improving processes and data collections where opportunities arise
• Running scientific experiments to evaluate different models in a reproducible way
• Produce analytical work that is customer, business and staff focused

Personal Attributes and Skills  

• A creative and enthusiastic attitude to unearthing valuable insights and generating value for Discovery clients 
• Ability to balance multiple priorities and to step back and see how analytics work fits into the wider business context 
• Results driven, curious and able to work autonomously or within teams
• Good time and task management skills
• Ability to communicate results of analyses in a clear and effective manner
• Aligned to Discovery values and core purpose 

Education and Experience

• Master’s or PhD degree in either Data Science, Actuarial Science, Statistics, Operations Research, Computer Science or Applied Mathematics

• Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing 
• Demonstrable working experience in an analytics position, where the focus was on building and implementing machine learning models to solve business problems
• Experience accessing and analyzing data using language/tools/databases such as Python, R, SQL, etc.
• Experience using Gradient Boosting Machines, Random Forests, Neural Networks or similar algorithms.
• Good knowledge of Microsoft Office tools.

Advantageous

• Some experience in working with big disparate sets of data and exposure to big data tools
• The ideal candidate will possess a deep interest in the healthcare industry, particularly in leveraging behavioral science to promote disease management and prevention. Additionally, they should demonstrate a strong understanding of strategic risk management principles and their application across the healthcare value chain

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Job Description

Identifying sales opportunities.

Answering inbound calls timeously and making required outbound calls

Co-ordination of own administration

Identifying sales opportunities

Maintaining accurate details and statistics of all queries

Key purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

•  Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

•  Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric
•  At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• Increase the sales of the product range through building relationships, superior client service and technical knowledge.

Areas of responsibility may include but not limited to

• All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
• Increased Discovery Health product sales through building relationships, superior client service and technical expertise
• Create strategic business partnerships with multiple intermediary stakeholders.
• Relationship building with internal and external stakeholders.
• Project management of new business process, from end to end.
• Intermediary reporting and trend analysis.
• Consistently deliver Discovery Health value proposition.
• Escalated query resolution and troubleshooting
• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Review new business pipeline, follow-up, and tracking.
• Issuing of quotations
• Technical training and ongoing product support to financial advisors.
• Keeping up to date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and Skills

• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility, and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously

Education and Experience

Qualifications

• 3-5 years medical scheme industry experience (required)
• Business degree (advantageous)
• RE5 (preferable)
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
• Knowledge of MS Office Suite
• Sales experience (advantageous)
• Knowledge of MS Office Suite
• Business degree (advantageous)
• Relevant financial services industry experience is advantageous

Experience

• Relevant financial services industry experience is advantageous.
• Sound health industry experience
• Adviser consulting experience in the financial services industry
• An understanding of financial planning

Requirements

• Valid drivers licence and insured and reliable car
• Smart-phone
• Willingness to travel