Current Vacancies at Liberty Group South Africa

Purpose

• To plan, manage and monitor the implementation of operations related activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

Outputs

Process

• Develop and implement approved business plans and initiatives in order to grow the business.
• Analyse operational records, trends and costs related to estimated and realised revenues to project future revenues and expenses.
• Monitor operations for accuracy and efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
• Assist in the timeous identification and solving of operational problems for a team being managed.
• Develop and deliver technical design solutions according to agreed standards that address business requirements within an agreed timeframe.
• Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
• Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
• Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

Customer

• Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

Finance

• Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

• Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.

Governance

• Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.

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Purpose

• The purpose of the job is to perform the role of a Business Analyst for the Trading, Investments and Risk Systems used within the LibFin environment. LibFin uses vendor solutions and internally built systems that require improvement overtime. The Business Analyst will be responsible for managing the improvements and will be deployed on special projects and feature teams as and when required by the business.

Key Responsibilities

• Develop/configure front end and back-end portions of a trading and risk management systems used by traders and Libfin in the financial markets (Interest Rate Derivatives, Credit Derivatives, Equity Derivatives, Foreign Exchange Derivatives, Fixed Income, Foreign Exchange, Commodities, Structured Products)
• Participate in the rapid development of pricing and risk tools
• Utilise strong inter-personal/communication skills to ensure that an acceptable level of service is delivered to customers
• Ability to work in a high pressured environment
• Strong analytical skills to document changes to workflows and systems and understand the impact of those changes
• Implementation and documentation of business processes to enhance the integrity and accuracy of reporting
• Document Business Requirements for development, Integration documentation for information flows within the business
• Documentation of Processes and enhancements to Processes, and handing over of the deliverable to the Business as Usual function
• Data analysis and mapping, Gap analysis

Minimum Qualifications

• Bachelor's Degree and Professional Qualifications in Finance Economics and Accounting or Actuarial Sciences or Information Systems or any relevant qualification

Minimum Experience

• 3 - 5 years experience in a similar environment

Additional Minimum Experience

• Must have a good understanding of financial products in the South African market
• Must have experience with the configuration and maintenance of trading systems
• Derivatives exposure would be beneficial
• Exposure to the insurance industry would be beneficial
• Must understand market data concepts as well as pricing concepts
• Understanding of financial products in the South African market
• Process
• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
• Investigate and analyse business requirements and current systems to provide input into the design of processes addressing these needs.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Comprehensively test solution to ensure delivery according to identified requirements and document changes for recording and governance purposes.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.

Customer

• Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
• Finance
• Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

• Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
• Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Technical Competencies

• Requirements validation (Basic)
• IT Business Analysis (Intermediate)
• Research and Information Gathering (Basic)
• Reporting and Interpretation (Basic)
• System Requirements Elicitation (Basic)
• Customer Advice (Technical) (Basic)

Behavioural Competencies

• Professional/Technical learning (Basic)
• Organisation and Attention to Detail (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Communicating with Impact (Basic)
• Relationship Management and Networking (Basic)
• Customer Orientation (Basic)

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Purpose

To provide specialist forecasting and planning advice and support related to operations administration services, in order to achieve predefined goals, through the execution of predefined objectives as per agreed SOPs.

Minimum Experience

2 - 3 years experience in a similar environment

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Office Administration

Additional Minimum Qualifications

Outputs

Process

• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Manage and advise on the organization's forecast planning function using production speed, and product demand to estimate output.
• Gather and evaluate data to develop solutions for increasing production.
• Forecast future capacity requirements and future skill requirements.
• Forecast future capability requirements (including infrastructure and technology).
• Review internal historical performance.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.

Customer

• Provide support to ensure workflow items, escalations and queries are resolved within SLA in order to promote customer satisfaction and retention.
• Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

• Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
• Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

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Purpose

• The purpose is to effectively articulate an end-to-end client engagement by professionally representing STANLIB partnerships and driving the Go-to-market strategy. and its offerings, seeking new opportunities, and developing strategies accordingly.

Minimum Experience

• 3 - 5 years experience in a similar environment

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

• Apply models and techniques which enable tracking, reporting and monitoring of business related information.
• Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
• Develop and implement approved business plans and initiatives in order to grow the business.
• Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
• Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
• Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.
• Records all engagement activities via a robust CRM system to build continuity in relationship management and provide useful management tools and analysis reports to measure the effectiveness of the engagement activities.
• Manage real situations where opportunity is identified, and formulated, and then strategy and activities are executed.
• Has the ability to, and on a regular basis does, achieve annual revenue and monthly sales targets.

Customer

• Ensure the provision of sound consulting services and recommendations based on customer and client needs, current information and trends.
• Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.
• Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.

Finance

• Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

• Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.

Governance

• Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
• Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.

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Purpose

• Manages day to day Alternative Operations and Operational Due diligence activities of the business.

Minimum Experience

• 2 - 3 years experience in a similar environment

Minimum Qualifications

• Honours [NQF Level 08] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.
• Creates detailed on-site due diligence plan to cover specific risk area identified.
• Identifies areas of risk and concern and liaises with asset manager to provide additional supporting documentation.
• Compiles and completes a detailed risk matrix according to the ranking methodology used to classify risks.
• Formulates a detailed Client Risk Management Plan for corrective actions to be monitored on an ongoing basis to ensure the risks are being mitigated.
• Ongoing management of the internal Vendor Management Framework. This includes the measurement of SLA deliverables for all vendors and the relevant MIS to report on vendor performance.
• Accurate and timeous trade implementation on Charles River for internal Alternative funds on the Liberty Balance sheet.
• Continual oversight of Off-Balance sheet Alternative funds including oversight of external Mancos and administrators for the funds. and signs off monthly NAVs.
• Follows up on all FX confirmations dealt by Trade Processing team and accurate recording of FX details on FX register.
• Continuously updates Risk Register for all operational business processes and performs quarterly self-assessments on the processes to ensure all risk are identified and adequate controls in place to mitigate such risks.

Customer

• Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
• Completes calculations for monthly revenue billings for circulation to Finance.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

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Purpose

• To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
• Process and pay all new and adjustments to area specific claims accurately and timely, ensuring claimants needs are met within authority levels.
• Reconcile specific individual claim histories, resolving queries timeously and accurately.
• Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Collates, records and examines information to make claim settlement determinations and approves or denies payment in line with set standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

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Purpose

• To provide specialist advice and support in the development and implementation of business development and associated service delivery processes, methods and techniques; enabling the provision of sound planning/forecasting services.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

Outputs

Process

• Advise on and assist with the development of business plans and proactively identify new opportunities with the relevant stakeholders.
• Contribute to efforts related to the development of innovative business models to support the development of new business initiatives.
• Identify business opportunities and develop customer relationships for the acquisition of new business to achieve identified targets.
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions.
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

• Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

• Provide advice and support to the business with the aim of mitigating litigation risk across impacted organisational operations.
• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation

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About the role

• To provide customers contracting agent services to contracts and queries to provide quality service within the required SLA framework, business rules and regulatory requirements through the execution of predefined objectives as per agreed SOPs.

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Consumer Services

Key Responsibilities

• Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
• Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
• Create and manage all client proposals, contracts and any further documentation.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

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Purpose

• To provide specialist advice and support in the development and implementation of quantitative modelling techniques and skills to grow and support the business strategy.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Mathematical Sciences

Additional Minimum Qualifications

Outputs

Process

• Develops financial models and methodologies used in product development, pricing and valuation across asset-liability management, structuring, credit and asset management businesses.

• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

• Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

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About the role

• To calculate commission through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Key Responsibilities

• Contribute to the provision of a comprehensive admin. service through the correct interpretation and application of procedures to optimise delivery.
• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Calculate and or obtain commissions calculations through liaison with other departments both verbally and in writing.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

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Purpose

• Analyse and provide insights related to both STANLIB and JPM performance in support of overall Service Level Agreements.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

• Business science or data science degree.

Outputs

Process

• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Implementation of performance and service measurement approach across teams.
• Gather performance information across the various IO functions ahead of service review meetings.
• Service measurement and reporting against SLAs and the development of supporting reports to inform performance conversations with the provider.
• Engage across teams to get inputs into performance by JPM and also understand performance breakdowns by STANIB.
• Ability to provide advanced analytics to assist management with decision making.

Customer

• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

• Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.