Senior Specialist: Performance Measurement and Reporting at Liberty Group South Africa

Purpose

• Analyse and provide insights related to both STANLIB and JPM performance in support of overall Service Level Agreements.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

• Business science or data science degree.

Outputs

Process

• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Implementation of performance and service measurement approach across teams.
• Gather performance information across the various IO functions ahead of service review meetings.
• Service measurement and reporting against SLAs and the development of supporting reports to inform performance conversations with the provider.
• Engage across teams to get inputs into performance by JPM and also understand performance breakdowns by STANIB.
• Ability to provide advanced analytics to assist management with decision making.

Customer

• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

• Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.