Current Vacancies at Hollywoodbets

The Marketing Retention Specialist will be responsible for creating, managing and evolving retention strategy to drive customer loyalty and client retention for the business.

The role will suit an analytically driven thinker and customer focused individual who can synthesize current business intelligence or trend data to inform retention marketing strategy, whilst project managing and implementing new business strategies.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Diploma or Degree qualification in Marketing or in a related field.
• 2 – 3 years’ experience in Acquisition Marketing/ Lead Generation/ Customer Retention.

What You’ll Do For The Brand:

• Manage, maintain and develop existing customer retention strategies to drive customer satisfaction and client retention.
• Analyse customer behavior patterns and trends to evolve and refine customer retention strategies across the business.
• Create and set up retention trigger campaigns and automation of customer user journeys.
• Provide ongoing competitor analysis and key market research to support Email, Mobile Push Messaging, SMS, the Loyalty Club, and other retention channels for both SA and International.
• Manage the creating and executing of Email, Push Notifications and SMS campaigns in line with defined retention strategies.
• Responsible for setting up customer communication and management of content via other Digital/Online channels and analyzing results.
• Provide ongoing reporting and feedback on the performance of all retention initiatives and campaigns.
• Help drive Hollywoodbets customer activation and retention strategy by using data to optimize lifecycle, batch, and transactional email
• Help develop programs to maximize customer retention, with a focus on repeat purchase, win- back, cross-sell, and upsell
• Perform customer segmentation and customer lifetime value analysis to support retention strategy.
• Write queries and scripts to serve personalized content in Emails, SMS and Mobile Push
• Define, implement, and automate weekly and monthly reports of key performance metrics, action items and alerts, and A/B test
• Provide actionable email and push strategy recommendations based on key performance metrics, A/B test results, and various data
• Create data-driven, dynamic campaigns, audience segmentation strategies and testing plan to maximize ROI
• Prepare, test and schedule daily Email
• Test and schedule Mobile Push/SMS
• Plan and implement A/B tests on
• Develop and project manage triggered email campaigns and personalization in batch-sent email campaigns.
• Establish and build relationships with stakeholders including marketing, engineering, merchandising, creative, copy
• Maintain email calendar and gather
• Oversee and monitor Email/SMS list segmentation and list
• Managing and maintain the CMS of Hollywoodbets with uploading and removing of daily/weekly banners.
• Managing and maintaining internal Wi-Fi banners and
• Maintaining of retail screens in retail branches
• Provide ad-hoc reporting and analytical support to marketing team as needed
• Help with Loyalty program implementation and
• Any other Adhoc duties

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines.
• Results driven.
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.
• Strategic thinker – ability to interpret and translate organizational strategy into tactical action plans.
• Be able to work at a fast pace, whilst still showing meticulous attention to detail.
• Good reporting skills to review/analyses reporting statistics and figures in order to identify trends and make relevant recommendations.
• Ability to communicate effectively with all stakeholders
• Strong computer skills

go to method of application »

The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• 6 months within the Gaming or Betting industry.
• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You Will Do For The Brand:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).
• Visiting outlets as per call

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team members are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the

    areas.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

go to method of application »

The position will be responsible for ensuring compliance with Internal Policies and External regulations.

With Hollywoodbets, You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Matric with English
• Computer literate
• 1-2 years administrative experience
• Customer service or auditing experience

A Bonus To Have:

• Completed or studying towards a diploma/degree, majoring in Compliance, AML, Auditing.

What You’ll Do For The Brand:

Customer Service

• Excellent communication skills (verbal and written)
• Maintain professional interaction with clients
• Maintain high-quality standards when handling client interactions.

Compliance/ AML

• Review Client KYC documents and complete due diligence checks
• Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly.
• Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering
• Drafting of Suspicious Activity Reports for submission to the Nominated Officer.
• Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA.
• Attend to Deposit limit change requests.
• Review enhanced due diligence requests for SOW etc.
• Conduct thorough Source of Wealth reviews
• Monitor and identify players that require interactions for safer gambling.
• Communicate safer gaming options to identified clients using provided channels of communication.
• Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted.
• Prepare Data Protection Requests promptly and accurately.
• Manage data erasure requests.
• Adhere to the policy and procedures for complaints and dispute handling.

Other Responsibilities

• Maintain accurate records of all Interactions.
• Escalating all uncleared queries to seniors timeously.
• To remain completely independent and adhere to the confidentiality of the role.
• Reporting to Senior Compliance Team Leader.
• Ad hoc tasks and requests.

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Strong customer service skills
• Demonstrate a strong sense of accountability
• Demonstrate high energy, enthusiasm and motivation in daily tasks
• Ability to work in a fast-paced environment along with the ability to adapt to change

go to method of application »

We have an amazing opportunity for a Product Marketing Coordinator – Horse Racing. Do you think you have what it takes to be our newest Purple Star?

The Product Marketing Coordinator will be responsible for providing strategic direction and implementation of online products in order to increase revenue and market share through online betting offerings. The product specialist will be responsible for overall project management of the allocated product.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-2 years’ experience in project management
• 1-2 years’ experience in betting/ product knowledge
• Valid driver’s license

A Bonus To Have:

• Diploma or Degree qualification in Marketing or in a related field
• 1-2 years’ experience in sales and Marketing

What You’ll Do For The Brand:

• Engage with Product suppliers, and manage relationships with all product suppliers
• Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions
• Identifying new innovations, promotions/ competitions and ways in which to market your product
• Ensure enhancement of the Company product(s) and Improving the functionality for the end users of these applications
• Competitor analysis reporting and market research
• Project lead product testing before releasing to live environment
• Market awareness and strong Relationship Management abilities
• Ability to work under pressure
• Management of various projects across the Ibranch Business
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query
• Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
• Conduct quality assurance tests
• New business ideas and improving current business work practices
• Responsible for reporting on allocated product to the business as per operational requirements
• Work closely with various stakeholders to achieve objectives related to allocated product in order to achieve growth and visibility in the market place
• Develop and curate engaging content for social media platforms
• Assist in the development and management of social media platforms and influencer marketing strategy
• Manage and maintain a CMS system of Hollywoodbets with uploading of daily and weekly content
• Any other ad hoc duties that might be required

What You’ll Bring To The Team:

• Demonstrate good analytical skills
• Strong computer skills
• Demonstrate creative skills
• Strong sense of accountability
• Work under pressure and able to meet deadlines
• Demonstrate excellent attention to detail
• Must be able to plan effectively and efficiently in order to meet deadlines

go to method of application »

The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 6 months within the Gaming or Betting industry.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You’ll Do For The Branch:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.     
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the area.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• 1-2 years in Gaming Industry.

What You’ll Do For The Branch:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstations are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

go to method of application »

You Bring:

• Grade B
• Registered with PSIRA (Private Security Industry Regulatory Authority)
• Valid Divers License.
• Computer literacy (MS Word, Excel, PowerPoint, MS Outlook)

A bonus to Have.

• Grade A
• 1-3 Years People Management

What You’ll do for the Brand:

• Supervise programs and processes to reduce and control loss time injuries.
• Review staffing levels to maintain full coverage of posts.
• Assists in the supervision of Security Officers on assigned shift.
• Responsible for the proper execution of assigned duties.
• Provide training to new security officers.
• Doing branch visits for observation purposes, attend to all emergencies and report to the manager.
• Detains trespassers or law violators on-site until arrival of law enforcement.
• Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviewing, hiring, and training employees.
• Planning, assigning, and directing work.
• Performance assessments and disciplinary action.
• Maintaining a professional Departmental and Company reputation.
• Maintaining a regular and consistent attendance record.
• Keeping well-informed of and adhering to all rules, regulations, and policies
• Providing protection to the company its employees and customers.
• Interacting with local Law Enforcement Agencies as required.
• Assist in operating the timekeeping system when required.
• Attending and completing all required training as assigned.

go to method of application »

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• 1-2 years in Gaming Industry.

What You’ll Do For The Branch:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstations are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.