Current Vacancies at Clinix Health Group (Pty) Ltd

Job Summary:

To take responsibility for managing consumers, visitors, telephone messages and calls in a professional and efficient manner as the first and foremost impression of the hospital to its customers and clients. In addition, the incumbent will perform various administration duties which support the professional presentation and operations of the hospital, for example, assisting customers in a smooth and efficient manner and adhering to all protocols in line with organisation goals, strategy and values.

Minimum Qualifications and Experience:

• Grade 12 or similar level of education.
• Diploma or Certificate in Office Administration or Secretarial advantageous.
• 3 to 5 years’ experience in general office administration or similar.
• Working proficiency of MS Outlook.
• Telephone and Email etiquettes.

Minimum Job Requirements:

• Answer, screen and direct the telephone/ switchboard.
• Take and relay messages.
• Greet persons entering the hospital and direct visitors to their correct destination.
• Deal with queries or requests from the customers and public.
• Schedule appointments and organising meetings where necessary.
• Receive and sort all mail and deliveries.
• Ensure that common areas are equipped with required office supplies as appropriate, for example, stationery.

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Job Summary:

To dispense and issue drugs according to the scope and practise of a Pharmacist as laid down in the statutory regulations of the relevant acts. In addition, controlling and monitoring the storage of all medicines in Pharmacy and the hospital is part of the incumbent’s responsibility, as well as to liaise with other health professionals in a multi - disciplinary approach towards patient care. Advice on therapeutic agents, dosages and duration of treatment through pharmacist intervention and practising clinical pharmacy and antimicrobial stewardship as per Group protocols also form part of incumbent’s responsibilities.

 Minimum Qualifications and Experience:

• B PHARM Degree.
• Current registration with South African Pharmacy council.
• 1 to 2 years’ experience in a retail pharmacy or a private hospital setting.
• Computer proficiency – Unisolve and SAP.

 Minimum Job Requirements:

• Receives and access prescriptions on therapeutic and legal aspects.
• Communicate with the prescriber regarding any identified problems.
• Be aware constantly of work process problems or bottlenecks that prevent the achievement of goals, objectives and targets.
• Issue drugs as per the Groups standard operating practices.
• Maintain quick care after hours cupboard and billing patients for medication taken from this cupboard.
• Prepare and be available for all stock takes.
• Develop mutually beneficial relationship with both internal and external stakeholders.
• Adhere to standards and procedures to reduce cost and report associated risks.
• Supervise staff in terms of productivity and quality service delivery and raise anomalies with the Pharmacy Manager.
• Conduct in-service training for staff.

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To conduct payroll administration for all CHG employees (full time and agency) and to ensure the accuracy of payroll-related information of all employees and potential recruits. The incumbent liaises between CHG Head Office and Hospitals to ensure the accuracy of payroll reporting, processing and adherence to relevant RSA legislation. 

Minimum Requirements:

• Diploma or Degree in Human Resource or Finance.
• Payroll certification.
• 3-5 years’ experience in payroll.
• Great SAP and Excel experience.
• Healthcare experience will be advantageous.

Minimum work experience:

• Ensure all CHG policies and procedures with Payroll implications are always followed.
• Quality checks all HR related employee documentation (i.e. approved contracts, promotions, acting allowances, termination documentation) to ensure accuracy.
• In collaboration with HR, ensure new hires submit all necessary documentation prior to commencement of employment (i.e., proof of bank account and identification).
• Ensure leave days and bonuses or incentives claims are preapproved according to policy and delegation of authority.
• Conduct random spot checks on time and attendance reports to ensure accuracy and do the necessary recalculations were necessary.
• Compile monthly headcount reports (including absenteeism and demographic percentages, ages, race, gender) for line managers and other stakeholders (i.e., CFO, HR, Procurement).
• Report monthly cost of increases, agency staff costs for comprehensive finance reporting.
• Compile annual external audit packs and under the guidance of the payroll manager, respond timeously to external auditor’s requests for information.
• Compile payroll journals and conduct reconciliations on a monthly basis.
• Set-up and manage a filing and documentation system.
• Provide consulting support and services by understanding business needs and CHG.
• Recommend improvements or adaptations to process to create efficiencies.

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To plan and deliver Human Resource plans and solutions in line with the needs and priorities of the Hospital. The incumbent is required to perform full generalist functions including recruitment and selection, employee relations, training and the supervision of hospital related administrative processes.

Minimum Job Requirements:

Provide end-to-end HR generalist services and support to the business:

• Provide expert HR advice and guidance to managers and staff on HR matters, supporting managers in dealing with complex issues, performance, attendance and employee relations issues.
• Identify HR priorities from Head Office and Hospital plans, translating business requirements into effective HR practices (relevant to the facility) and delivering people solutions aligned to business objectives.
• Deliver people solutions across the HR spectrum, including workforce planning, recruitment and selection, employee relations, employee engagement and performance management.
• Analyse and report HR information to support benchmarking and the development of hospital based HR strategies and solutions.
• Provide up to date knowledge of the legal frameworks within Hospitals and HR operate and ensure implemented HR policies are in line with current legislation.
• Adhere to all personnel administration policies, processes, system / technologies and procedures; ensuring that all personnel records / data are accurate and up to date.
• Coordinate grievances, ensuring that grievance procedures are correctly followed and that all matters of grievance are lodged and managed appropriately by management.
• Collaborate and support Line Managers during the performance management cycle (i.e. clarifying goals, expectations, providing feedback and evaluating results) in identifying and correcting poor performance.
• Provides project management expertise through the initiation, management and driving of projects and HR initiatives at hospital level

Deliver on the HR Operating Plan

• Implement, monitor and control business processes according to quality standards, policy, compliance and governance requirements.
• Ensure the alignment and implementation of end-to-end standard operating procedures / processes.
• Research, enable and consult on improvements and opportunities to harness technology.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.

Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

• Build professional long-term relationships with internal (Doctors, Nurses, Hospital Administrators) and external (Service Providers, Labour, CCMA) stakeholders.
• Build a strong rapport with key senior leaders within the hospital to establish position as an HR thought leader.
• Work with internal key leaders to build an escalation chain for internal crises (HR related).
• Investigate and understand stakeholders needs to enable delivery of a quality service.
• Ensure customer service solutions are aligned to the operational business plan.
• Ensure timeous resolution of stakeholder queries and complaints and take ownership of issues.

Minimum Qualifications and Experience:

• A 3-year Diploma in Human Resource Management or Equivalent NQF 7 qualification.
• 3-5 years human resources generalist experience.
• Experience working with Trade Unions. 

Skills/Abilities:

• Working knowledge of Talent Acquisition, Performance Management, Learning and Development (training), Industrial Relations and Talent Management.
• Knowledge of relevant Labour Relations legislation.
• Knowledge of the Basic Conditions of Employment Act.
• Report Writing.
• Data Judgement.
• Talent Management Acumen.
• Organisational Acumen.
• Business Acumen.

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Job Summary:

To provide administrative support to the Unit Manager (and the Nursing team) of an allocated unit thereby contributing to the overall success of the unit and achieving both internal and external customer expectations.

 Minimum Qualifications and experience:

• Grade 12 Pass.
• Relevant secretarial/administration course/certificate.
• 0 to 1 year administration experience.
• Computer proficiency – MS Office.

Minimum Job Requirements:

• Assist the Unit Manager with the drawing of patient statistics /reports, as and when necessary.
• Maintain the patient register (Patient list and white board) to ensure it is up-to-date and accurate by documenting admissions and discharges to the unit – this involves reconciling the white board with the SAP system every 2 to 4 hours.
• Request Unit Manager to approve patient movements/Ensure that patient stickers are available daily.
• Maintain the filing system by ensuring that the filing of documentation (patients’ documents, minutes and audit documents, for example) is completed.
• Maintain the information on the notice board ensuring that it is current and neat.
• Perform any reasonable administration task on instruction from the Unit Manager.
• Answer the unit telephone in a friendly and professional manner and ensure that patients (and others) receive their messages.
• Ensure that patients and customers are aware of the patient experience feedback system (MyVoice) and know how to utilize this service.
• Stock Control.