Current Opportunities at Absa Group Limited (Absa)

Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Achieve contracted service level agreements:

• By being available to cardholders, branches and merchants in order to serve as informational support.

Customer Experience:

• To provide service excellence and achieve customer satisfaction

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• The CIB Data Enablement team within CIB Transactional Banking Tech is looking for a Lead Data Engineer.

Job Description

• Leveraging a thorough understanding of the business data requirements & own data subject matter expertise (ahead of trend), set data architecture direction & lead the agile solution design, deployment, implementation & ongoing optimization of enterprise wide data retrieval, storage and distribution across an estate.
• Contribute, design and drive book of work for CIB with regards to our Enterprise Library Architecture Strategy. 
• Analyse and Optimise Data, Source Systems, Principles and Patterns to ensure Data Quality and Maturity.
• Implement a data-led culture within the organization with clear accountability and ownership.
• Collaboration with Data Engineering to adopt and derive value from current services through advice, guidance and appropriate governance. 
• Support Data Engineering by translating data-related policies and standards into clear requirements for implementation by all affected teams. 
• Continuously improve the Data Management and Data Governance capabilities by providing both oversight and serving as Subject Matter Expert for CIB.

Key Accountabilities:

• Accountable for providing expert advice to inform the effective implementation of data-related policies and controls, striving to create a single data management framework for the related services to be effective
• Develop and maintain policies, standards and best practice guidelines for adoption of data governance and data management services provided to the bank by Data Engineering
• Develop and maintain standards and best practice guidelines for Data Engineering to remain compliant with bank policies and assurance requirements
• Participate in Data Engineering projects to provide guidance on data governance and data management requirements
• Maintain a register of risks and audit findings, requirements or recommendations related to data management or data governance related to Data Engineering, and assist the impacted teams to address or mitigate these items
• Support the users of group-wide data management services from Data Engineering
  • Training interventions and material to support group adoption of data management services and user upskilling
  • Facilitate the resolution of issues raised
  • Create a sustainable community of practice across users
  • Foster a culture of adding value to the bank and continuous improvement
  • Practical performance measures
  • Stakeholder management, including communication and improvement areas
  • Define and maintain the operating model for data management services and the required governance for consistent use across the group
  • Analysis of System data to make informed decisions, and implement strategies for Data Management

Education and experience required

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer Science (Required)

Min 5 years experience in:

• Financial Services or related industry
• BI and MI Data Analytics
• MSSQL

Min 2 years experience in:

• Compliance, risk and Data Management fields
• Managerial/leadership experience
• Risk and audit environment
• AWS – Kinesis, BigData Patterns

Knowledge & skills:

• Communication, facilitation and negotiation
• Stakeholder management and change management fundamentals
• A structured approach to solving complex problems
• Impactful leadership and collaboration  
• Data security
• Data retention and destruction
• Data management, including quality, metadata, reference data and master data
• Data governance
• Risk management

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Job Summary

• To provide specialist advice & support in the enhancement of the BAU support processes & implementation of IT security service delivery processes, methods and techniques enabling secure management & control of IT access, in alignment with governance requirements.

Job Description

Process:

• Provide specialist advise and support to safeguard information systems and associated assets through the identification and management of security risks.
• Identify, diagnose and recommend improvements and provide specialist advice and support to ensure that solutions are appropriate and effective.
• Use practical knowledge and theoretical guidelines, to diagnose area of specialisation problems and generate workable solutions.
• Perform security audits and clean-ups to ensure accurate and up to date access within the organisation.
• Perform, advise and provide information on risk management impacts and mitigate risk in respect of system and application access.
• Analyse IT related access report/s to identify discrepancies and anomalies and recommend remedial action.
• Provide specialist advice and support in defining standard operating procedures (SOP's).
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Provide specialist advice to plan for value-added process improvements, initiatives and services to deliver on operational objectives.
• Provide expertise to identify and develop solutions to improve quality of processes and services.

Client/Customer:

• Provide support and contribute to a culture of customer service excellence that meets and exceeds exceptional service.
• Build relationship with customers that contribute to a culture of customer service excellence.

Conduct:

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements,
• Enterprise Wide Risk Management Framework and internal Policies and Policy Standards

Finance:

• Contribute to the effective reduction of cost and financial wastage in line with organisational policies and procedures.

Learning and Growth:

• Participate in forums that positively contributes to knowledge improvement.
• Provide advice and support in the management of change and offer operational support where required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Key Accountabilities

Accountability: Maintain GL Interfaces and Product Balancing

• Develop a strategy to ensure that operations, systems, and procedures are appropriate to absorb the impact of changes to increase the financial operations for Absa Group and specifically in the Financial Control environment.
• Be pro-active and manage changes impacting General Ledger, enable long-term planning and input development.
• Liaise and engage with Functions Technology to discuss system and technology enhancements to increase performance of data integrity.
• Provide leadership on GL functionalities for current and future financial system landscape.
• Obtain and sustain knowledge and experience on the end-to-end processes, including product systems and general ledgers, to support business units with enhanced service delivery.
• Obtain and maintain technical knowledge, skills, and benchmarking to keep up to date in specialist areas to perform at the required standards.
• Manage adherence to the standard interface testing procedure for all new products before interfacing with the GL to ensure prevention of rejections and miss-representation of financial information.
• Manage the monthly product balancing process, execution of the necessary attestations and follow-up on issues raised.
• Manage research, design, promotion, development and testing of innovative improvements or new solutions that will improve processes and ensure financial data integrity.

Accountability: Stakeholder management

• Build constructive relationships with key role players in order to have a clear understanding of their business needs.
• Understand the impact of the changes and inform business of any risks or impact as a result of changes.
• Developing and implementing solutions for continues stakeholder satisfaction improvement.
• Provide regular and timely feedback to stakeholders.
• Managing the relationship with the appropriate specialist areas to ensure ongoing delivery.
• Resolve stakeholder dissatisfaction / issues.
• Provide direction and input to enable Business Units to manage and resolve issues.

Accountability: Business direction and support

• Work with different Stakeholders to achieve excellent business results through continues engagements
• Contribute to the development of business unit strategy.
• Contribute to the development and implementation of the vision for the team.
• Agree targets and take accountability for the overall achievement of performance objectives in the business area.
• Define customer experience metrics.

Accountability: Risk management, compliance, and controls

• Ensure that the team understands applicable risk management, compliance, and control requirements, including required compliance training.
• Keep up to date with all the relevant legislation/regulatory requirements.
• Own and agree corrective action items with Internal and External Audit for findings related to the functional area under management.
• Participate in the development of the Business Continuity Plan by reviewing and ensuring the critical financial processes are adequately covered and tested.
• Perform proper maintenance of all actions needed for the completion of DEA (Design Effectiveness Assessment) and OET (Operating Effectiveness Testing).

Accountability:  People and talent management

• Exhibits Absa Way, Purpose and Values and champions them in the team towards development of a corporate culture.
• With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request.
• Effectively assign and balance staff allocations to attain the required performance levels.
• Develop suitable induction training solutions for the area of business.
• Ensure that staff is developed in accordance with personal development plans aligned to organisational priorities and individual development areas.
• Ensure that the people and talent management record keeping system is kept up to date.
• Establish and maintain a succession plan for the management team in the area using the formal Talent Management process for identified talent and an informal process for remaining roles.
• Perform quarterly "health checks" with staff and confirm that they are meeting their required level of performance.
• Diversity - manage and make sure that every team member is treated with respect in terms of culture, gender and religion.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.

Role/Person Specification

Knowledge & Skills:

• Understanding of business processes
• Networking and relationship management
• Solid Financial background
• Accounting knowledge
• Networking and relationship management
• Excellent written and verbal communication skills
• Understanding of Absa processes and systems
• Commercial awareness

Education and Experience Required

• CA or B-degree in accounting (NQF level no. 7)
• At least 5 years Millennium and SAP experience
• At least 5 years banking experience
• At least 5 – 8 years financial reporting experience
• Extensive People Management Experience

Competencies:  

• Applying expertise and technology
• Working with people
• Analyzing
• Relating and networking
• Crating and innovating
• Persuading and influencing
• Entrepreneurial and commercial thinking

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To prepare financial information for all stakeholders of the business for informed decision making and to support the business.

Job Description

Production related responsibilities:

• Accounting – posting to the General Ledger accurate and timely information
• Substantiation of the trading balance sheet – ensuring the full trading balance sheet can be substantiated
• Regulatory reporting alignment - ensuring the Balance sheet is aligned to reports send to regulators
• Data ownership – Ensuring the quality and accuracy of the data going downstream to other infrastructure areas
• Control environment – Overseeing the control environment in which the business operates
• P&L review – understanding and providing commentary on the P&L.
• In the process of production focus is needed on:
• Reporting – Ensuring reporting is accurate and timely
• Control – Continue to implement the on-going control environment and report any deficiencies or issues to managers

Key Accountabilities:

• P&L production and BS substantiation
• Interaction with key stakeholders
• Process Owner
• Strategic and/or Project and /or Change related Initiatives

Education and Qualification

• Bachelor's Degree/similar qualification in finance/accounting/commerce
• Investment banking or Product Control experience is advantageous

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

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ob Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• Support the Relationship Executive in the optimisation of profit and economic value for portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements
• Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis
• Risk Management: Ensure that portfolio meets the required risk management standards

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Premium Business clients

Job Description

• Analysis and Research: Conducts analysis and research in areas of specialisation/expertise, leveraging a variety of applicable information's sources; - Analyses information, generates and publishes written reports summarising findings and prepares recommendations within area of expertise; - Quality assures analysis and recommendations
• Stakeholder Management: Establish relationships with key internal and external stakeholders to source information and make recommendations to; - Build relationships with stakeholders spanning the enterprise in order to collaborate and share findings and recommendations.
• Control: Accountable for complying with all risk management, regulatory and  compliance frameworks within area of accountability; Where applicable ensures that colleagues managed are aware of and comply with all compliance requirements.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Support high-performing, scalable, enterprise-grade application design & development in agile teams by producing, testing, documenting & reviewing source code.

Job Description

• Do you love or enjoy working with data integration on Hadoop data lake? Are you an innovative, responsible, fast learning and goal-oriented Data Engineer that is not afraid to go the extra mile to ensure successful team project delivery? Do you see project roadblocks as challenges that motivate you to be better at what you do? Is your desire to automate repetitive tasks? Do you want to treat data as an asset?
• If you answered yes to all of the above questions, the Data Rails team within CIB Transactional Banking Tech has the perfect opportunity for you. Be part of the young, energetic team that provides a one-stop data lake service to our customers. As a Data Engineer, you will onboard new data assets to a data lake, as well as optimize existing data pipelines to the latest data integration standards using mostly SPARK, SCALA and JAVA on Hadoop ecosystem. You will also be part of the exciting migration journey to Cloud (AWS) that the team will embark on in the near future.

Key Accountabilities: 

Development and program support

• Development of data integration and analysis solutions using various big data technologies with focus mainly on Spark/Scala and Java development.
• Attend all scoping and planning workshops for BAU and project initiatives and provide input into the design process to ensure that solution meets the business requirements.
• Accurately estimate project activities and communicate deviations promptly to the lead or project manager for appropriate action by participating in development planning and progress review sessions.
• Testing and peer code review.

Stakeholder and Management Reporting

• Attend relevant project progress review sessions and provide feedback when required.

Key critical skills and experience required:

• 2+ years of Big Data development experience using Spark, Scala, Java
• Strong understanding of batch processing and scripting
• Hadoop architecture knowledge with the ability to troubleshoot and optimize poorly performing tasks
• Good understanding of Java programming
• Good understanding of metadata driven architecture
• Understanding the end to end solutions delivery lifecycle

Key competencies required:  

• Team player
• Positive mindset and approach
• Ability to effectively multi-task
• Ability to cope with pressure and setbacks while still meeting the deadlines
• Planning, organizing and documentation
• Delivering results and meeting customer expectations
• Excellent English and communication skills
• Application development and support
• Participate in future Architecture build

Education

• Bachelor's Degree: Information Technology

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Job Summary

• The CIB Tech Markets team is looking for a DevOps Engineer with a solution architecture-orientated mindset, hands-on experience in building out automation rails such as CI/CD (Azure DevOps preferred), monitoring and logging platforms as well as observability. You will be responsible for the design and implementation of DevOps solutions for enterprise applications. This role requires a deep understanding of software development principles as well as experience leading teams in the deployment of applications in cloud-based and on prem hybrid environments with a strong focus on Operations and some SRE responsibilities
• This is a hands-on role that requires a strong technical background and experience in both development and operations. If you're a solution-oriented DevOps Engineer who is passionate about driving improvements in software development and delivery processes, we would love to hear from you.

Job Description

Key critical requirements:

• Bachelor's degree in Computer Science, IT Engineering or related field
• 5+ years of experience in software engineering, application development and DevOps engineering
• Strong development background
• Hands-on experience with cloud infrastructure and services (e.g. AWS, Azure, or GCP) preferred, at a minimum exposure to Cloud (preferably AWS) with the willingness / interest to upskill in the cloud environment
• Hands-on experience with automation tools such Ansible, Chef, Puppet, Jenkins, Azure DevOps and Github
• Strong knowledge of containerization technologies such as Docker and Kubernetes
• Strong understanding of software development methodologies and operations concepts
• Expertise in CI/CD pipeline implementation
• Excellent communication skills and ability to collaborate with stakeholders across different teams
• Strong troubleshooting, problem-solving and analytical skills
• Hands-on experience building automated pipelines using Azure DevOps, Github or related CI/CD tools
• Hands-on experience using IaC (terraform, CloudFormation)
• Proficient in scripting languages and automation (e.g. Bash, Python, or Go)
• Excellent communication and collaboration skills
• DotNet Background advantageous

Advantageous:

• Experience with Site Reliability Engineering (SRE) principles
• Knowledge of security best practices for cloud infrastructure
• Familiarity with networking concepts and technologies

Duties and Responsibilities:

• Design and implement DevOps solutions that reduce cycle time, improve quality, and increase efficiency
• Lead DevOps initiative in the building, testing and deployment of software applications
• Work closely with software engineers, operations and other IT staff to manage code releases
• Work with stakeholders to ensure that DevOps solutions meet business requirements and expectations
• Maintain and improve software development processes for continuous integration and delivery
• Stay up-to-date with emerging trends in DevOps and propose and implement new best practices and tools
• Work with both development and operations teams to identify bottlenecks and suggest improvements
• Implement continuous delivery, automated testing, and deployment strategies
• Develop and maintain automated monitoring and alerting systems
• Implement disaster recovery and business continuity plans
• Configure and manage cloud infrastructure and services
• Collaborate with cross-functional teams to identify and resolve production issues
• Train and mentor other team members in DevOps best practices

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To administer deceased estates ranking from normal to more complex estates which might involve Capital Gain Tax and Estate Duty.

Job Description

Accountability: Administration of deceased estates (60%)

Outputs to deliver this accountability:

• Receive completed deceased estate reporting documents from the Fiduciary
• Consultants and or Lean system and make telephonic contact with the client.
• Manual intake of estates.
• Report the deceased estate to all relevant stakeholders via written correspondence, newspaper and Government Gazette (Master of the High Court, SARS, banks, insurance companies, auditors), to obtain Letters of Executorships, certificate of balance, evaluations of shares, deeds search, outstanding tax returns, membership of interest in close corporation. (In terms of the Estate Administrations Act the executor cannot administer an estate until they are in receipt of this documentation).
• On receipt of Letter of Executorship from the Master of the High Court; advertise (e.g. advertise in the local newspaper and Government Gazette) and for any debtors / creditors (section 29 notification) in respect of the estate late to submit their claims within thirty days of date of advertisement.
• Receive all relevant information as requested by the various stakeholders and start redeeming and transferring assets e.g. all assets in the name of the deceased which cannot be transferred must be redeemed and it is dependable on the instructions from the heirs / cash shortfall on the estate.
• Draft the liquidation and distribution account to reveal the true reflection of all the assets and liabilities as at date of death and submit any outstanding tax returns to SARS.
• Advertise (for twenty one (21) days) the Liquidation and Distribution account (section 5 notification) in the local newspaper / Government Gazette and with the Magistrate in the district were the deceased resided twelve (12) months prior to date of death and lodge the Liquidation and Distribution account with the Master of the High Court to attain approvals on the account / estate duty assessment to ensure the executor has adhered to its duties in terms of the Will.
• Instruct the Absa panel attorneys on the expiry date of the advertisement to lodge the transfer documents with the Deeds Office to transfer fixed property into the heir’s names and ensure completion thereof.
• Obtain final tax assessment from SARS and finalise the deceased estate, by paying out the amount previously reserved in the cash statement for finalisation of the estate.
• Achieve set target as set out by management at the beginning of the year by taking in the executor's fees within the company norms.
• Ensure that all post (incoming mail, fax and correspondence) and filing is up to date as per the company norms (three days turnaround time) and report any irregularities (e.g. backlog of filing / post) to management timeously.

Accountability: Customer service (30%)

Outputs to deliver this accountability:

• Keep clients updated on progress of the estate by reporting on a monthly basis (telephonically, written correspondence, etc) in a professional manner to ensure that a high standard of customer service is given
• Maintain a high standard of service during the administration process without any supervision, by providing excellent customer service and immediate attention to client needs
• Build and maintain a relationship with various stakeholders (i.e. valuators, auctioneers, attorneys, Master of the High Court, South African Revenue Service) by continuously engaging and ensuring satisfactory client service and good relations
• Ensure that queries do not turn into complaints by addressing these within a period of twenty four hours.

Accountability: Compliance (10%)

Outputs to deliver this accountability:

• Adhere to ABSA compliance requirements and industry related legislations in order to maintain a high standard of service
• Adhere to business processes and controls practice; non-adherence may lead to disciplinary actions
• Complete all compulsory compliance and legislation training within the required time-frames as prescribed by Absa Risk
• Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security, Records
• Management and Money Laundering, Sanctions etc. Non-adherence to Absa's Policy & Procedures may lead to disciplinary action
• Be knowledgeable on the Estate Administration Act, in order to comply with all the legal aspects in deceased estate.

Education and Experience Required

• Diploma in Estate & Trust or Deceased Estate Administration Course via Law
• Society of SA Lead diploma
• Relevant B Legal degree (LLB) or Advanced Estate & Trust Diploma
• 3-5 years experience in deceased estate administration environment.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To provide specialist advice and support relating to sales and distribution, applying set rules to guard against risk, in alignment with related scheme and policy conditions, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Botswana, Kenya, TZ (BBT). Please contact Reward for details

Job Description

Sales Target :

• Proactively make self-initiated contact with customers in order to deliver against the required sales targets

Collaboration :

• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Customer Experience:

• To provide service excellence and achieve customer satisfaction

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem-solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Job Description

In a DevOps - Setup

• Apply critical thinking, design thinking and problem-solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
• Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
• Quickly produce well-organized, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organization principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
• Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with guilds and other technical SME’s to improve and evolve technical products and services
• Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
• Apply version control and related concepts and techniques
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Experience in:  Angular, SQL, PostgreSQL; Python, JAVA; .Net,  and an understanding of Data Warehouse products  and concepts like Hadoop, Spark, C#, ASP.NET, .Net Core, Web Api + Web Services (REST & Soap), SQL Server, Version Control (TFS/Git), MVC, Meccano, Angular/JavaScript Knowledge, PostgreSQL
• Exposure to Work Flow Systems
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.  
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc. / Agile
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

Other

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
• Excellent communication, analytical skills and decision making ability in collaborative environments ·xcellent understanding of specific coding / scripting languages e.g. Java, C#, Python, Perl, JavaScript
• Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
• Experience with API & API Integration
• Experience with test-driven development and domain driven design ·       
• Experience & Understanding of integration testing & QA Automation
• Solid understanding of messaging protocols and web services like SOAP and REST
• Experience with open-source relational databases
• Knowledge of application server containers: Tomcat, Jetty, JBoss, NodeJS, IIS, .Net Core etc.
• Good understanding of frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS
• Experience with CI / CD tools (like Jenkins, Bamboo, TFS, Azure Devops) and Artifact Management (preferably Nexus),
• Experience with Cloud platforms e.g. Azure, AWS & Google Cloud Platform Ability to create and maintain sophisticated CI / CD pipelines
• Strong understanding of version control and related concepts and techniques, particularly Gi
• Experience with appropriate unit testing framework(s)
• Excellent debugging and problem-solving skills.
• Comfortable with stubbing tools like wiremock and/or hoverfly
• Experience with scripting languages like Bash and/or Python
• Familiar with OAuth, Open Connect ID and SAML, preferably with an understanding of AD / LDAP / Kerberos
• Familiar with Containerisation technologies like Docker & or orchestrators like Kubernetes
• Understanding of Data & Data Structures

People

• Coach & mentor other engineers
• Conduct peer reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)

Education and experience required ·         

• 5+ years’ experience
• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application in the following is evident:
• Cross domain knowledge
• Architecture including Application Architecture
• Infrastructure Solutioning
• Testing
• Web Applications
• Service Side
• Automation
• Messaging
• Virtualisation & Cloud
• Solutioning
• SSL Security
• CI/CD etc.
• Experience as an agile practitioner and knowledge or experience of other delivery methodologies e.g. Kanban, RUP etc

Education

• Bachelor's Degree: Information Technology

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Job Summary

• The purpose of this program is to equip learners with the required knowledge and skills to operate effectively within the Banking environment. Learners will complete the Higher Certificate in Banking Services NQF Level 5. This qualification will contribute to the development of the learner in the Banking Sector and provide workplace experience in Vehicle and Asset Finance products. Key focus will be on fulfilling a customer facing role in sales support, business development, dealer risk and operations management.

Job Description

• Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives.
• Learning: Attend and participate in all training and development interventions against agreed development objectives.
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis.
• Administration: Effectively fulfil all required administrative duties, including tracking and reporting

Minimum/ Essential Requirements:

• National Senior Certificate
• A completed degree (NQF 7) and / or post matric qualification at NQF level 6
• Must be proficient in English
• Computer Literacy is a must
• Applicants must not be employed and be willing to commit to a 12-month development journey
• Programme is open to candidates between the ages of 18 to 30 years

Placement & Stipend

• Successful incumbents will be placed at the Port Elizabeth Office in George (Hiring manager to specify),

Recruitment process and Risk check Requirements:

• Applicants must attach a detailed CV containing all the relevant contacts and references
• Applicants should include copies of their certificates, identity card and proof of address
• Complete online occupational assessments
• No criminal record
• No false documentation
• References with previous employers (where applicable)
• Clear credit score
• Not registered employee dismissal
• Applicants must not be registered with any other learnership at the time of making application

Education

• GET Certificate: Business, Commerce and Management Studies (Required)

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Job Summary

• We are seeking a skilled Platform Engineer with extensive experience in Kubernetes to join our team. The successful candidate will be responsible for designing, deploying and maintaining Kubernetes clusters and associated tools both on-premises and in AWS cloud. You will work collaboratively with other engineers and stakeholders to ensure high-availability, reliability, scalability and security of our Kubernetes platform.

Job Description

Key Responsibilities:

• Design, deploy and manage Kubernetes clusters on-premises and in AWS cloud using industry best practices.
• Develop and maintain infrastructure as code to automate deployment, scaling, and management of Kubernetes clusters using GitOps practices.
• Collaborate with software development teams to ensure seamless integration of the Kubernetes platform with their applications.
• Continuously monitor and improve the performance, reliability, and security of the Kubernetes platform.
• Provide technical guidance and support to other members of the team and stakeholders in the areas of Kubernetes architecture, deployment and management.
• Troubleshoot and resolve any issues related to the Kubernetes platform.
• Stay up-to-date with industry trends and advancements in Kubernetes technology to ensure the platform is optimised for performance, cost-effectiveness, and security.
• The ability to own your deliverable from end-to-end with minimal guidance on the process and best practice.
• Guide team members through both technical and behavioural aspects of the job.
• Provide 1-on-1 mentorship with juniors and intermediates in the area.
• Facilitate a thoughtful and inclusive environment for all fellows to learn and grow in their technical skills to achieve great results.
• Support, guide and assist in troubleshooting application teams issues as part of support duties on a rotational basis.

Requirements:

• A bachelor's degree in Computer science or Informatics would be preferable but Candidates with suitable and relevant experience will be acknowledged.
• At least 3 years of experience in designing, deploying and managing Kubernetes clusters.
• Strong understanding of Kubernetes architecture, deployment, and management.
• Experience in infrastructure as code (IaC) tools such as Terraform or CloudFormation.
• Familiarity with AWS services and best practices for Kubernetes deployment in AWS.
• Knowledge of networking concepts and security best practices in Kubernetes.
• Strong knowledge of scripting languages such as Python and Bash.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.

Ideal Certifications and experience:

• Certified Kubernetes Administrator (CKA) and Certified Kubernetes Application Developer (CKAD) or Certified Kubernetes Security Specialist CKS).
• Terraform Associate
• AWS certified cloud practitioner or AWS Associate level certifications.
• Experience with monitoring and logging tools such as Prometheus, Grafana, and ELK stack.
• Experience with Golang ( the Kubernetes operator model is highly desirable)
• Experience with Helm, Kustomize, Argo CD, Flux or related deployment tools.
• Experience with GitOps

What would make you a good fit?

• Want to learn or expand your Kubernetes knowledge?
• Want experience with DevOps tooling?
• Have a light-hearted sense of humour?
• Enjoy learning new technologies?
• Can deal with the large cognitive load that platform engineering presents?
• Love problem solving?
• Want to solve technical problems for technical peers instead business problems for business owners?
• Have a positive can-do attitude with matching enthusiasm?
• Have excellent written and verbal communication skills.
• Can work within a team and communicate effectively.
• Able to work within an autonomous self-organising team.
• Do you have any standards or ways of working you could contribute that the team currently does not have?

What you can look forward to:

• Remote work (anywhere in South Africa, based in JHB or CPT is a benefit though)
• Flexible working hours
• Free access to Enterprise grade training and certification ( AWS, Kubernetes, ACloudGuru, Udemy )
• Access to cool tools and tech (Miro, Slack, JetBrains, Rancher etc)
• No uniform or corporate wear

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Seasoned Trader to lead and direct the strategic delivery of the Trading portfolio across Fixed Income Product classes within Global Markets to drive the Absa strategy into action.
• This role is suited to an individual with BSc/related degree with at least 10 years’ experience in managing a Fixed Income Product Trading environment. Advanced experience in trading Fixed Income product (Cash Bonds, Interest Rate Swaps, Inflation Linked Bonds and Swaps, Repurchase Agreements, Bond and Interest Rate Futures, FX Forwards and Cross Currency Basis)with a deep understanding of existing and impending financial market regulations coupled with strong macro-economic knowledge and understanding of global monetary systems. The successful incumbent will be commercially minded with ability to formulate strategy and quickly respond and adapt to change. Advanced leadership capability is critical to the success of the role.

Job Description

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• This role ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Risk Management Framework (ERMF) and Internal Absa Policies and Standards.

Job Description

• The Group Treasury Front Office Risk and Control Specialist will partner with the First Line functional risk business area and other key stakeholders across the three lines of defence to design, develop, implement, and maintain an efficient and effective control environment.
• Performing duties of a First Line of Defense team which include:
• Evaluate the control Environment by understanding end to end processes; identifying inherent process risks; establishing Risk tolerance for process risks and identifying where controls are required
• Assess and review the controls to ensure they are appropriately designed, implemented and weaknesses are identified and remediated
• Evaluate and evidence the extent to which internal controls are operating effectively; ensure that risk is being effectively managed and that there’s compliance with laws and regulations including the Firm’s policy and procedures
• Defining, maintaining, advising, and updating Policies and Standards for our as and where appropriate,
• Understanding the Operational Risk Framework, Policies and Standards and how to pivot these impacting elements across through our functional risk and execution business,
• Partner with business in completing the Risk and Control Self-Assessment (RCSA) in line with Enterprise Risk Management Framework (EMRF) and the Operational Risk Methodology,
• Raise issues and actions and remediate control gaps and weaknesses,
• Evaluate the Management Control Assessment (MCA) on a quarterly basis.
• Collation of Quarterly Reporting Packs for Conduct Risk
• Collation and Update of Monthly and Quarterly Operational Risk Reporting
• Management and Oversight of the Data Management Capability Estate for Group Treasury - Ensuring the timeliness, validity, quality, and accuracy of the data flow impacting downstream to other infrastructure areas and upstream to functional areas are fit for purpose
• Drive Limitations Management across functional risk, finance, and technology partners
• KRI Controls – standardizing operational KRIs across the execution teams and reporting to senior management
• Business Resilience Management and Oversight to key scenarios with annual plan testing compliance
• Provide coordination and governance reporting support for the Treasury risk and control related committees

Accountability: Risk and Control Environment

• Understands and complies with all applicable governance, compliance and risk policies and procedures
• Fosters an atmosphere of compliance, ensures regulations are observed, and puts relevant processes in place for staff to escalate problems
• Be responsible and available for adhoc risk and control remediation across our SA & ARO business footprint
• Accountable for implementation of Group’s risk control framework for area of responsibility. This includes but is not limited to oversight of the teams’ responsibility across:
• Sound understanding of the systems and process flows, the risks associated with the root cause  and remediation across our lines of defence
• Technical proficiency in risk management, governance, control environments
• Data analytics and reporting (Analytical)
• Thoroughness, rigor, and critical attention to detail regarding products, systems, processes, and controls
• Challenge existing processes and controls ensuring best practice our business
• Ability to deep dive with problem solving skills
• Innovative and curious to learn as business evolves
• Ability to influence adoption and embedment
• Adaptable to an elevated degree of Change Initiatives

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

To develop tactical strategy and delivery plans, formulate associated practice and to ensure operational implementation and adoption across a single practice i.t.o. risk methodology, governance and delivery objectives

• Responsible for the management of Operational Risk for Global Markets and Treasury and in doing so to provide support to Executive and Senior Management. To support an Operational Risk Strategy (for the risk and control framework) for the businesses that must be aligned to Group policies and regulatory requirements across the African continent.
• Develop and coordinate risk management programmes by using risk identification and measurement methods. Make accurate risk mitigating recommendations to implement internal controls and to transfer risk. Collect and analyze risk information to ensure risk compliance. Draft reports including recommendations on proactive management decisions to prevent risk events.
• Reporting line to Head of Operational Risk Management for Global Markets and Treasury.

Job Description

Risk Management:

• Providing Subject Matter Expertise to Risk types

Stakeholder Management:

• Build and Maintain effective Relationships with relevant stakeholders

Risk Reporting:

• Identify, assess and Report key risks arising from significant events, investigations, audit and control issues

People Management:

• Develop a high performing Team

Risk and Control:

• Adherence to Policies, Procedures and Regulations 

Accountability: Risk and Control

• Liaising extensively with business front to back and across infrastructure to build relationships, gain an understanding of the risks, processes and controls (front to back), and develop product specific Op Risk expertise to enable pro-active risk management.
• Provide Op Risk sign off of New Products generated from responsible business lines.
• Investigation, remediation and tracking of Operational Loss Events within the responsible business lines. (Including ensuring that teams adhere to the relevant Loss Event policies and standards)
• Perform quarterly risk and control assessments front to back for allocated business
• Facilitating and/or providing input to Business related committees and forums as well as any other Absa CIB and/or Group committee. To run and support regular internal meetings and producing MI.
• Perform ad hoc projects as requested time to time from Operational Risk and other areas in the bank.
• Input into overall direction and framework of the Operational Risk department as a whole.
• Maintaining and developing awareness of operational risk, control issues, changes and developments.
• Develop and maintain the Franchise Operational Risk Operating Model to support Operational Risk Management and Strategy and oversee the implementation thereof.
• Perform independent review throughout the operational risk assessments using all elements of the framework to identify issues and report to the Franchise Executive and Senior Management, Risk, Governance and Control Committees and Group Operational Risk Committee
• Whenever a new project is identified, provide an overview of risk assessment to effectively mitigate any potential risks.

Accountability: Operational Risk

• Accountable for proposing and for ensuring the delivery of agreed Operational Risk activities through regular engagements and monitoring of individual Business Unit Risk Profiles in support of the overall Africa Business Risk Profile.
• Central point of entry for the business in terms of Operational Risk activities and related policies; including the Franchise approval of deviations, waivers and dispensations.
• This includes the monitoring and oversight of Operational Risk for the Africa Business activities in terms of:
  • Formalized Operational Risk Governance
  • Policy framework and awareness.
  • Operational Risk Loss Events
  • Operational Risk Indicators
  • Risk and Control Assessments
  • Key Risk Scenarios and Economic Capital
  • Boundary Events
  • New Product Approval Process
  • New Ventures and Asset Framework

• Perform independent through the cycle operational risk assessments through identifying issues and report to the Executive and Senior Management, Risk, Governance and Control Committees.
• Oversee the design of processes to support the Business Operational Risk activities.
• Support Franchise and Risk function by ensuring identification and required control of the prevailing Operational Risk profile by advising the Clusters on the best practice to mitigate risks across Africa
• Accountable for proposing and ensuring of the overall delivery of the Management Assurance reviews as agreed per the Management Assurance Plan contracted with Executive Management, and other management directed activities such as ad hoc revies and consultancy as requested.
• Attendance and participation in Risk and Control forums, committees and represent CIB at the Group Operational Risk Committee.

Accountability: Stakeholder Management

• Responsible for stakeholder interactions (e.g. via Risk Committees/Forums, individual meetings, conformance reviews, etc) with Executive and Senior Management to ensure compliance with Basel and Risk Governance requirements.
• Actively engage across all Clusters within CIB i.t.o. Operational Risk (through various forums and individual meetings) to ensure benchmarking and sharing best practices in support of Group's control environment.
• Actively engage across all CIB business lines within the bank i.t.o. Compliance Risk through various forums and individual meetings) to ensure benchmarking and sharing best practices in support of Group's control environment.
• Responsible for stakeholder interactions (e.g. via Risk Committees/Forums, individual meetings, compliance reviews, etc) with Executive and Senior Management including Absa and South African Regulators.
• Participation and attendance of relevant forums/committees (e.g. Operational Risk Committee, Franchise
• Interacting with CIB Exco members, COOs, Franchise Risk Management Functions, Group Risk and other assurance providers

Accountability: Management & Leadership

• Drive accountability for living the values through appropriate demonstrated behaviors
• Demonstrate flexibility in being able to traverse levels of complexity as required, as well as adjust communications to the needs of different audiences
• Be proactive in staying relevant and up-to-date (with changes, legislation, new developments, etc)
• Be able to make tough decisions, follow transparent processes and resolve actions promptly whilst bearing in mind the future sustainability of the firm
• Demonstrate a strong excellence / quality orientation

Accountability: Effective end-to-end operations management

• Continually report back to the Business Head on the performance of the business(giving them a backward and forward looking view), including key issues, trends, metrics, risks and information needed to make decisions
• Ensure timely, relevant, accurate reporting
• Perform all other duties as reasonably assigned

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
• Must be able to demonstrate knowledge of the Global Markets products and infrastructure
• Knowledge and understanding of control testing process will be advantageous.
• Strong skills in stakeholder management and ability to manage relationships with a broad range of stakeholders.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Join a diverse team of dynamic model developers. We are looking for an experienced Model Development Manager with a background in quantitative analytics and credit risk scoring in a banking or consulting environment.

Job Description

• You will be responsible for managing the development and continuous enhancement of credit risk scorecards within a retail portfolio, contributing to the entire credit risk model build, implementation, and governance lifecycle. 
• You will be leading a team of modelling analysts and your role will include mentoring, performance management, and technical upskilling.
• You will be accountable for ensuring that all activities and duties are carried out in full compliance with policies, procedures and regulations.
• You will also play an active role in providing directional expertise to enhance model building skills across the team, including transferring knowledge and experience to junior team members and peers, and keep up with industry trends to ensure increased capacity to build scorecards.
• Your ability to effectively manage business stakeholders is key.
• A successful candidate will hold at least a degree in Mathematics, Actuarial Science, Statistics, Business Mathematics and Informatics (BMI) or a related field with a minimum of 5 years’ experience in credit risk model development in a retail environment with process and people management experience preferred.

Education

• Bachelor's Degree: Actuarial Science, Bachelor's Degree: BMI - Business Management and Informatics, Bachelor's Degree: Mathematics, Bachelor's Degree: Statistics

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Job Summary

• The Independent Validation Unit within Model Risk is looking to hire a Model Validation Analyst to conduct the validation of models focuses on identifying, mitigating and monitoring of key model risks. The Model Risk function is a group level function that covers all models used across AGL. This role will provide you with the opportunity to engage with various stakeholders across all business units and hence allow you to build an excellent understanding of the bank.

Job Description

• You will conduct validations on a diverse range of AGL models, produce validation reports, negotiate the findings & actions with internal & external stakeholders and influence the continuous improvement of model quality & use.
• These areas make use of a wide range of models (Regulatory Capital, Economic Capital, impairments, pricing, behavioural, application, stress-testing, valuation, derivatives, insurance risk, etc.) and cover products used across all of AGL’s business units.
• Opportunities to gain experience across validation teams and within the greater Model Risk team are possible and encouraged by management.
• Risk Management: Providing Subject Matter Expertise to Risk types
• Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues
• Risk and Control: Adherence to Policies, Procedures and Regulations

Qualifications:

• BSc Maths/Stats/Actuarial Science

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To report monthly financial results to Front Office areas as well as Group and finance teams.
• Support business in understanding and interpreting their financial results by providing value add analysis to aid in decision making
• Implement improved processes and ways of reporting to enhance value-add to business;
• Plan for future years’ performance considering economic variables, the businesses strategy and risk variables.

Job Description

Accountability:  Managing the Finance Environment

• Review and present monthly financials and variance commentary to CPF Manco team and where required support the Senior Finance Business Partner with presentation to EXCO Meetings.
• Engage with the Central Planning team to deliver monthly reports for Group reporting purposes
• Compile and present Financials to the relevant business owners on a monthly basis including financial actuals against forecasted trends and prior year performance.
• Conduct research and develop financial forecasts and indicators for the business to enable effective financial decision making and early warning systems.
• Actively engage with Capital Management team to review and ensure RWA reporting for CPF is correct
• Performing a consolidating function for BB, Wealth and ARO and CIB for finance manager as well as for CPF Head

Accountability: Financial management and Business Partnering

• Monitor financial trends and identify gaps, based on gaps identified, advise business and finance on actions that can be taken
• Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make and can relate that strategy to a forecast
• Provide financial advice and guidance to line managers and business owners on new initiatives, current budget management practices and trends in their areas of accountability.
• Explain targets and take accountability for the monitoring and achievement of front office performance down to a Headline Earnings Level including return metrics (RoRC, PARCC etc)
• Conduct basic statistical analysis to track performance variances and determine the root causes of errors. Make recommendations for productivity or process enhancements to process owners
• Populate balanced scorecards for the specific department on a monthly basis. Work with the team to address shortcomings during the next month. Escalate any major issues identified to the next level manager
• Participate in the measurement and reporting of internal and external Service Level Agreements on a monthly basis.
• Address any process failures specific to the department under management.
• Assist in preparing and consolidating monthly pack for BB , Wealth and ARO and CIB for finance manager as well as for CPF Head

Accountability: Business Planning

• Develop sound annual Financial Plans together with your Front Office Desk Heads within the agreed timeframes
• Review the 3 year forecast for Medium Term Plans (MTP's) for the area of accountability in accordance with BU strategy annually.
• Review the Revised Annual Forecast (RAF) for the area of accountability in accordance with BU strategy annually
• Review the income statement and balance sheet against budget with accountable managers on a monthly basis and engage on areas of under-performance.
• Performing a consolidating function for planning for BB , Wealth and ARO and CIB for finance manager as well as for CPF Head

Accountability:  Governance

• Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team and that these are adhered to on a monthly basis.
• Complete compliance training undertaken within prescribed timelines.
• Implement required governance forums to support improved financial management practices within own area of responsibility. (e.g. monthly finance reporting and monthly finance meetings.)

Education and Experience Required

• NQF Level 7: Honours/Master’s Degree BCom Accounts
• Minimum 3 years financial management experience

Competencies:  (Maximum of 8 competencies)

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

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Job Summary

• To pro-actively manage a regional team of Credit: Solutioning and Pricing, to continuously review the processes and systems and evaluate the feasibility of suggestions and improvements
• Implement, monitor and manage the activities and performance of the regional credit teams, by supporting, developing and coaching the credit teams to ensure high levels of quality risk assessment, asset growth, and adherence to service levels, performance objectives and client solutioning are met. Manages stakeholder relationships at frontline as well as middle office and gives expert input in the Credit strategy formulation.

Job Description

​Accountability: Leadership and People Management

Outputs to deliver this accountability:

• Recruit, develop and retain the right talent to achieve strategic objectives via succession planning, conducting Competency based Interviews and stay interviews;
• Interview and recruit new members for the team, including determining appropriate compensation levels with input from Human Resources;
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members;
• Participate and interpret the EOS results and execute action plans for improvement and create a conducive climate of sustainable employee engagement;
• Display and embed the Absa Values by leading by example and discussing the Absa Values in team meetings;
• Enhance own performance to ensure individual/collective objectives are achieved and aligned with the “Go To Bank”;
• Achieve transformational targets as agreed by Absa with the Department of Labour by ensuring that recruitment is aligned with the targets and adhered to;
• Review and update the department's organization structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member;
• Approve leave requests for team members and create leave plans to ensure adequate coverage;
• Address poor performance of any team member through the formal Performance Accelerator programme and ensure that continued poor performance is appropriately dealt with;
• Ensure flexibility within team to meet changing business demands and staff deployment where business requires using the Active Capacity management system (ACM);
• Provide direct reports with necessary resources (skills, tools, training and development) in order to achieve performance development objectives;
• Promote a positive, energising, optimistic and a fun environment by motivating team members and ensuring that staff efforts are recognised
• Optimise operational efficiencies and effectiveness within Credit Sanctioning  by promoting a culture of innovation;
• Display leadership, innovation and ownership in the team;
• Address the vintage analysis results quarterly with the relevant staff members and provide training and assistance if tendencies are apparent or just take some learning from the discussion;
• Understand the Employee Relationship (ER) process and avail yourself of the training interventions on E Learning;
• Collaborate with the other Retail Credit Sanctioning Retail Management in the Regions to build a cohesive unit across products;
• Collaborate to share joint functions equally between Regional Managers in the Regions.

Accountability: Strategic Management

Outputs to deliver this accountability:

• Participate with the  Sanctioning Management team in the formulation of strategic goals, based on the “Go to Bank” strategy and the ABSA value model;
• Translate strategic goals into measurable team objectives and explain it to team members in such a way that they understand the contribution they have to make;
• Interpret and implement Absa policies, processes and procedures by ensuring that all circulars are read and adhered to by team members;
• Provide clear direction and prioritization activities en route to become the “Go To Bank” in terms of achievement of Sanctioning objectives;
• Analyse effectiveness of processes and systems in use in the Retail Credit Sanctioning area and make recommendations for improvements;
• Manage departmental budgets including signing off of Invoices and quotes within mandate. Escalate out of budgets items to the National Managers for approval;
• Agree targets and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction and customer experience;
• Collaborate with colleagues in other Regions to ensure optimal use of resources across all the Regions.

Accountability: Relationship and Stakeholder Management

Outputs to deliver this accountability:

• Provide Retail BUs with the relevant credit support to ensure that customer focus and relationships are maintained;
• Support and provide information to National Managers in order to attend Service Level Agreement (SLA) meetings;
• Participate in the measurement and reporting of internal and external SLA

Accountability: Operations and Compliance

Outputs to deliver this accountability:

• Manage quality and timely assessments of credit applications in terms of Absa's Credit Risk model and cluster specific policies and procedures;

• Ensure that controls are in place for acceptable risk management practices/activities and turnaround times are adhered to;
• Ensure the effective management of credit mandates allocated and review when required based on the staffs' knowledge, skills and experience;
• Monitor the effectiveness and efficiency of the assessment process, ensuring continuous improvement;
• Highlight process and procedure inefficiencies to the National Manager;
• Provide reports on the credit lending targets, achievements, issues to strategic stakeholders as required and when requested;
• Ensure that the team understands all compliance requirements and call for the area's Compliance Officer to conduct briefing sessions if gaps are identified;
• Complete required compliance and attestations and ensure that impacted team members complete their training and attestations;
• Monitor which staff members have completed their compliance and compulsory training and notify those that have not done this and advise them before due date;
• Ensure that the Business Continuity Tool is updated regularly and signed off annually in consultation with the BCM Co-coordinator. Ensure that the BCM plan for the area is tested as required and correctives actions executed;
• Oversee and ensure governance, quality, standards and compliance within the area of responsibility;
• Ensure that the Risk and Control Assessments (RCA) are adhered to in terms of the fulfilment of the control Owner profile;
• Ensure adherence to all statutory and regulatory requirements ;
• Own and agree corrective action items with internal Audit and Management Assurance for findings related to functional area under management;
• Report complaints via the Complaint management platform to the National Manager on a weekly basis;
• Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date;
• Ensure that team members read circulars that are relevant to the area and answer questions they may have.

Education and Experience Required

• NQF Level 7: B Degree
• 5 years credit experience
• 3 to 5 years middle management experience preferred
• Exposure to Credit assessments preferred

Knowledge & Skills:

• Credit Risk Assessment in a financial environment
• Financial analysis
• Business Process Acumen
• Intermediate computer skills
• Communication and verbal skills
• Networking ability
• Relationship Management skills
• Regulatory requirements
• Knowledge of the Absa Risk Management Model
• Knowledge and understanding of the Credit policy
• Resource deployment and capacity management skills
• Relevant product knowledge

Competencies:

• Deciding and initiating action
• Relating and networking
• Leading and supervising
• Analysing
• Working with people
• Formulating strategies and concepts
• Adhering to principles and values
• Delivering results and meeting customer expectation

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To prepare specialist operations information for all stakeholders of the business for informed decision making and to support the business. Selecting this role has a compensation & benefit impact in TZ (BBT). Please contact Reward for details.

Job Description

Administrative and operations support:

• Provide administrative and operations support and advice against standard operating procedures

Ad Hoc duties:

• Provide support to customers and team as required to ensure team performance on an ongoing basis

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Administration:

• Effectively fulfil all required administrative duties, including tracking and reporting

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Develop tactical strategy and delivery plans, formulate associated practice/s and ensure operational implementation and adoption i.t.o. claims management methodology, governance and delivery objectives.

Job Description

Leadership:

• Achieve client satisfaction through effective leadership of staff i.e. through the formulation and implementation of initiatives to improve and enhance staff morale, motivation, level of skill, professionalism, work and commitment to service delivery.
• Explain targets to all claims staff and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requirements by creating quarterly and monthly plans in order to ensure delivery for the year.

Service Excellence/Customer Centricity:

• Ensure excellent client service (e.g. ensure CSI targets are above 80%) by constantly reinforcing service excellence principals i.e. to answer a telephone within 3 rings, with all staff

Business Management:

• Manage and contain claim spend by ensuring efficient cost control procedures are followed at all times.
• The main bottom line drivers for efficient cost control must be closely monitored and this can be achieved by constantly reviewing the claims paid, accurate estimates, salvage management, recoveries, car hire expenditure and release fee management.

Operational Effectiveness:

• Ensure that staff adhere to the claims processes, procedures and controls as defined in service initiatives, services level agreements, claims procedure manual and claims management bulletins by doing quarterly quality audits.
• The outcome of these audits and an action plan to address shortcomings (if necessary) must be discussed with the particular employee in a performance tracking session and must be recorded the particular monthly claims head office report.

People Management:

• Create a motivated work environment where employees want to work hard to achieve service excellence by providing regular feedback on their performance and by making sure that the employees' efforts are recognised

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Job Description

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
• Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
• Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with guilds and other technical SME’s to improve and evolve technical products and services
• Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
• Apply version control and related concepts and techniques
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization

People

• Coach & mentor other engineers
• Conduct peer reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

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Job Summary

• The role needs to represent the second line of defense (Risk) for Operational and Resilience Risk in Personal Loans (PL) and Savings and Investments (S&I) in Everyday Banking (EB).
• It is intended to be a thought and strategy leader for operational risk and to drive improvement of the risk profile and associated control environment, leveraging off first line capability in each business area in EB.

Job Description

Accountability: Strategy Development & Formulation

• Provide input into the 2nd line strategy for managing operational risk across Everyday Banking (EB).
• Second line monitoring, checking and challenging first line in the setting and execution of the Operational Risk strategy, leveraging off 1st line Governance and Control Heads in each business area for execution, where applicable.
• Provide thought leadership and drive consistency in the second line approach to Operational risk across RBB.
• Monitor Combined assurance strategy and actively participate in the combined assurance forum.
• Ensure that each business areas has measures in place to monitor and manage their own fraud risk profiles.
• Drive the development and implementation of standards, where applicable.
• Establish risk appetite in conjunction with the business, to ensure that business maintains exposure in line with this appetite based on a balanced risk/reward decision.
• Drive the embedment of the Group Operational and Resilience Risk Framework, promoting the integration of operational risk consideration into all risk reward decisions and general business management.
• Actively play a senior role in the Management Committees of the product/service area assigned to, as well as in the Operational risk 2nd line Manco.

Governance and Assurance:

• Check and challenge Operational Risk governance followed by first line of defense.
• Check and challenge governance where 3rd Party vendors offer services to EB.
• Own and manage second line governance, where applicable.
• Review and challenge critical process assessments.
• Weigh in and challenge the Operational risk ratings in EB.
• Provide input to the Group Policy and Standards; and
• Contribute to the Operational Risk committees and forums.

Risk, Execution and Appetite

• Provide check and challenge during the Product development process to ensure that all risks have been considered and sufficiently addressed.
• Family reviews across product areas.
• Oversee and perform (where appropriate) deep dive- and lessons learnt exercises for material risks, including the review, challenge and tracking / escalation of findings. Review major remediation plans for adequacy, completeness and progress.
• Operational Risk policy and standard conformance testing.
• CPA / RCSA / MCA review and oversight at product level.
• Fraud management oversight.
• External scanning of emerging risks and best practice.
• Independent assurance testing and deep dives.
• Challenge business risk profiles to help ensure risk is managed in line with approved risk appetite.
• Enable management to monitor the effectiveness of the control environment and to take action to further mitigate operational risk where required.
• Provide specialist Operational and Resilience risk guidance and support to management, including developing proposed solutions for areas where remediation is required, in support of the Transactional Banking Strategy.

Reporting

• Review and Challenge first line of defense reporting on the risk profile.
• Compile and/or review reporting to senior forums and Regulators on behalf of EB, where required; and
• Represent EB in reporting forums across the Bank and with external parties such as assurance providers and Regulators.

Stakeholder Management

• Communicate risk profile to the EB Heads of Business Areas (Execs);
• Collaborate with Group Risk on fraud topics pertaining to the policy, standards, governance and performance; and
• Own key relationships with various senior stakeholders across risk types, functions and business areas, and on a case by case basis, with external parties such as assurance providers and regulators.

Accountability: Business Management

• Develop and maintain relationships with key Executives/Senior Business Leaders across RBB to drive ownership of the management and general awareness of operational risk and to promote a proactive risk/reward approach to the management of operational risk.
• Attend risk forums and industry forums to enable the role holder to stay abreast of developments in the risk management world.
• Agree targets and take accountability for the overall achievement of these targets in EB.
• Act as key advisor to business unit heads during the review of opportunities for the creation of new business categories, acquisitions, disposals or new joint ventures that will have Group wide impact.

Accountability People

• Build and sustain a culture that aligns with EB’s aspirational colleague and customer experience to deliver target customer experience and financial performance.
• People management of direct reports, where required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• An exciting contract opportunity has become available within CIB Payments for a Payments Processor (TRI). In this role you will provide an outstanding dedicated and relationship – based client experience to all Wholesale banking and Retail banking clients. You will also respond to customer enquiries and provide an in-depth solution based support. This role includes various aspects of voice and face to face advice, as well as a pro-active approach to supporting the client needs holistically.

Job Description

Key Accountabilities

• Provide superior customer service and support to all Wholesale banking and Retail banking clients aligned to Coverage segments and portfolios in respect of rendering a consultative support role to their portfolio of clients.
• Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for prevention and continuous improvement to ensure existing process, methods and systems integrity.
• Take a practical step-by-step approach to problem solving and improvement through the application of specialist knowledge and team activity.
• Remain alert and report real or potential risks identified from customer queries and assist with system testing.
• Be familiar with all risk management and compliance processes and procedures relating to Wholesale and Retail Products, Services and Solutions.
• Maintain and continuously look for opportunities to further develop skills and knowledge base

Education and Experience Required

• NQF Level 4/5; Grade 12
• Minimum 2 years General Banking experience
• Minimum 1 years in a Customer Service and Support role
• Understanding of the MT103,MT202,MT202COV,MT910, MT199 SWIFT messages and related SWIFT standards.
• Understating of EXCON BOP reporting for international payments(incoming cross boarder payments)
• Clear understanding of the service center support methodology
• Exceptional Client Servicing Skills

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Exciting 12-month CONTRACT opportunity. Join the CIB Payments team as a Payments Processor. Use your expertise to execute transactions and applications by performing vetting and validating functions on all payments (International & Domestic) with direct client interaction in accordance with laid down policies, procedures and Fit for Processing requirements.

Job Description

Key Accountabilities

• Interface with internal and external clients regarding instructions and transactions by being a point of contact in the payments function.
• Receive and check client documentation for completeness and technical correctness e.g. signature verification, ID & V and FICA compliant.
• Scrutinise the transaction for Exchange Control Approval/completeness.
• Capture the transactions/ information on the appropriate Banking system within a 24 hour turnaround time by adhering to processing standards (SLA’s)
• Buys in to team objectives by relating and interacting with team members.
• Add value to the team by: Contributing ideas and opinions, sharing information with other team members.
• Proactively assist other team members when work workload creates pressure.
• Cooperates within a team by supporting team decisions and doing his/ her share of the work.
• Maintain all elements of the CIB Risk management model by:
• Highlighting process and procedural inefficiencies to the ITC Manager
• Monitor compliance to Service Level Agreements between the ITC and International Banking Operations and report status and deviations to the ITC Payments Team Leader.
• Be proactive to minimize financial losses i.e. write-offs, backdating transactions and reversal of income through executing.
• Actively interacting with colleagues and other parties e.g. International Banking Operations to build rapport and to familiarise self with the work environment.
• Gathering and sharing work related information on how to improve processes and sharing these with the ITC team.

Education and Experience Required

• Grade 12 or equivalent NQF level 4 qualification.
• At least 1 year relevant experience.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Performing examination and adjudication of adverse media alerts of customers through the continuous monitoring and real-time screening process in compliance with ABSA Anti Money Laundering policies.

Job Description

Performing examination and adjudication of adverse media alerts of customers through the continuous monitoring and real-time screening process in compliance with ABSA Anti Money Laundering policies.

Education and Experience Required

• Bachelor’s Degree or Advanced Diploma: Business, Commerce, Management Studies and or Law
• 1 – 2 years working experience in Customer Due Diligence /Know Your Customer environment, with knowledge in AML regulations and Financial Crime processes

Knowledge & Skills:

• Sound knowledge of Customer Due Diligence Standards and FICA regulatory requirements.
• Strong IT literacy with good knowledge of MS Office (Word, Excel, PowerPoint and Outlook)

Competencies & Personal skills:

• Excellent investigatory and decision-making skills
• Ability to communicate clearly and effectively with stakeholders
• Ability to identify areas of improvement and provide potential solutions
• Flexibility and adaptable to change
• Ability to working under pressure
• Ability to proactively identify risks

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required

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Job Summary

• To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

Customer service:

• Deliver customer service at first point of contact

Capturing financial transactions:

• Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing

Fraud prevention:

• Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management

Capture customer data:

• Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients

Job Description

Risk Management:

• To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions

Data and Systems Management:

• To produce and analyse relevant management information and insights management

Governance:

• Ensure the bank's credit, philosophy and all relevant legislation is adhered to

Customer Management:

• Investigate and resolve all escalated customer complaints

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Enhances customer’s experience through the provision of excellent service, efficient and professional handling of support queries and requests with the aim of retaining existing customers.

Job Description

Accountability:  Operations Management 

• Adhere to standard operating procedures (SOPs) within the area of accountability. 
• Answer Inbound calls and respond to written queries timeously
• Identify and prioritize customer experience breakdown points based on customers’ expectations, breakdown severity and business impact, using customer measurement feedback (NPS scores)
• Perform detailed analytics in order to identify root course pain points that are impacting customer experience delivery and take actions necessary to address these.
• Identify and recommend new innovative ways of achieving positive feedback on quality product knowledge experience. 
• Participate in cross-functional working groups with the aim of identifying customer experience improvement solutions for identified and impacted business areas. 
• Record and report on transactional activities on workflow to provide timely and accurate information.
• Meet the daily operational workload requirements as per the agreed targets
• Manage the implementation of new processes and systems to optimize the customer experience. 
• Test the improvements with customers in order to drive digital adoption for self service
• Plan, organize and complete task and activities in alignment with performance objectives. 
• Understand, interpret and provide management with customer insights with the aim to improve the customer experience
• Continuously ensure an up-to-date and complete understanding of the customer environment, processes, procedures, technology platforms, products, compliance, and risk.   

Accountability:  Maintain Client Experience 

• Deliver a seamless customer service experience through unique and accurate customer insights in order to retain customers 
• Place customer at the centre of the business, services and solutions to deliver an outstanding and seamless customer service.
• Peruse, analyse and actively communicate client centric trends to improve customer experience 
• Clarify requirements and delivery outcome expectation to exceed customer expectations.

Accountability:  Finance

• Adhere to specified policies, standards and procedures to prevent and avoid loss events.  
• Eliminate time and effort spent on distracting activities and other unproductive behavior in order to adhere to schedule and to make productive use of the time allocated to execute tasks.

Accountability:  Learning and Growth

• Participate in own personal development, coaching and performance management processes. 
• Continuously assess own performance, seek timely and clear feedback and request 
• Foster a mindset of continuous growth and learning by acquiring different skills available in the department and excelling in them in order to provide world- class customer service. 
• Always exhibit the image of wanting to display Absa values and commitment to the team in reaching our service delivery objectives and enhancing our customer service capability. 

Accountability:  Compliance

• Understand and mitigate risks and risk events (incidents) relevant to the role to ensure compliance. 
• Conduct all activities and duties in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards 

Education

• Higher Certificate  (Required)

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Job Summary

• To ensure that all Relationship Banking business activities and duties within a designated portfolio are carried out in full compliance with: regulatory requirements, Enterprise Risk Management Framework (ERMF) and applicable internal Absa Policies and Policy Standards as First Line of Defence (1LOD)

Job Description

Operational Risk Management Framework Implementation, Execution and Embedment and other relevant ERMF risk types

• To take responsibility for the first line of defence for the business unit. Ensure risk Frameworks are implemented and embedded.  Ensure the portfolio has the necessary frameworks, processes, initiatives and mitigation plans in place to maintain a sound Risk profile, including:
• Assess, and report on forward-looking exposure to Operational Risk (Consider all framework elements, strategic planning, business expansions/contractions and other major change programmes, including new products).
• Plan and coordinate with the leadership team to drive the execution of Operational Risk deliverables and plans for the portfolio, ensuring that these are aligned to the central Operational Risk calendar and timelines.
• To evaluate key risk metrics, indicators and trends for the portfolio to ensure business maintains an acceptable risk profile which is in line with ERMF
• Assess the relevance and performance of the Operational Risk and other indicators and thresholds for the portfolio
• Coordinate and conduct the assessment of Sub Risk Types affecting the business and include available CR SMEs to ensure appropriate assessments are conducted for the business unit. Where necessary leverage of existing RB processes to assess the relevant risk types. 
• Report key drivers of risk for the ratings of major risk types, CE and MCA assessments.
• Compile the Risk profile of the business unit with business unit leadership, including emerging risks, to ensure ‘no surprises’. (Do not duplicate oversight conducted by other second line of defence functions).
• Partner with the second line (2LOD) of defence team to align on issue/action documentation, tracking, escalation and remediation and other OR Framework elements like CPA’s etc.
• Drive and coordinate CPA implementation and refresh where necessary as required by the CPA standard.
• Conduct deep dive for material risks, including the review, challenge, and tracking/escalation of findings within the business unit and partner with second line of defence where necessary.
• Accountability:  ERMF & Operational Risk Framework Policy Guidance and Training
• Provide clear direction to the business units regarding the Business Risk requirements and key focus areas at portfolio level as the first line of defence, but also to integrate these with the Second line of defence plans and risk frameworks
• Provide relevant coaching, guidance and training to the business leadership and colleagues on the implementation and maintenance of the Operational Risk framework components. (Including CPA’s, KRIs, Risk Events etc.)
• Keep up to date with the Operational Risk framework, policies, standards, procedures and relevant legislation/regulations, and support business to integrate these into their plans.

Education and Experience Required

• B-degree in (Accounting/Auditing/Risk) (NQF level 6) Degree or relevant B Tech 3+ years’ experience in Audit/Risk /Assurance environment. Risk management/audit/Assurance experience will be an add advantage

Knowledge & Skills: (Maximum of 6)

• Audit experience  Risk management experience Operational process design and assessment skills Facilitation and interview skills  Report writing skills Knowledge of banking legislation and other regulator

Competencies: (Maximum of 8 competencies)

• Deciding and initiating action  Learning and researching Entrepreneurial and commercial thinking Relating and networking Adapting and responding to change Persuading and influencing Creating and innovating Control Environment  Technical knowledge  Leadership skills

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• This role is a trainee role intended to develop these skills:
• Provide advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

Stakeholder Management:

• Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities.

Customer service and retention action:

• Make use of the Financial Needs Analysis tool (standardized format) provided to conduct a comprehensive risk evaluation for the client.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate solution(s) to address any gaps.
• Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary.

Compliance and Risk Management:

• Reasons for the problems

Additional Requirements:

• 2 to 3 years working experience
• NQF 5 qualification
• RE5

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Design, develop and oversee the deployment of new IT processes and any changes to the existing IT processes. Define and maintain the IT reference process framework and ensure it is leveraged across IT. Create and maintain a centralised repository of process and related artefacts (e.g., procedures, templates, forms). Identify and implement initiatives to improve efficiency and effectiveness of IT Processes.

Job Description

Process Engineering

• Communicating the reference processes and driving the adoption of processes across the IT organization
• Designing and developing / updating the IT processes, and overseeing deployment of the processes in the organization
• Monitoring and assessing existing processes to identify improvement opportunities
• Driving continuous process improvement initiatives and obtaining results thereof
• Ensuring completeness and currency of IT process repository
• Ensuring that standards are followed in process modelling

Accountability: Deliver & Support

• Create and maintain a centralised process and knowledge management repository and provide access as required to stakeholders in the organization.
• Own the IT reference processes: Update processes, communicate changes and ensure that reference processes are leveraged across IT through deployment and usage of processes and related documents in the organization.
• Analyse project successes and root causes of failures to streamline processes in all phases of project management.
• Monitor process performance based on defined parameters / conduct process performance diagnostics to identify improvement opportunities.
• Work towards continuous process improvement and the enhancement of quality and consistency of IT processes and methods across the organisation.

Education

• Bachelor's Degree: Manufacturing, Engineering and Technology

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• To provide specialist advice & support in the development & implementation of IT security service delivery processes, methods and techniques enabling secure management & control of IT access, in alignment with governance requirements.

Job Description

• Provide specialist advice and support to safeguard information systems and associated assets through the identification and management of security risks.
• Identify, diagnose and recommend improvements and provide specialist advice and support to ensure that solutions are appropriate and effective.
• Use practical knowledge and theoretical guidelines to diagnose areas of specialisation problems and generate workable solutions.
• Perform security reviews and clean-ups to ensure accurate and up-to-date access within the organisation.
• Perform, advise and provide information on risk management impacts and mitigate risk regarding system and application access.
• Analyse IT-related access report/s to identify discrepancies and anomalies and recommend remedial action. Provide specialist advice and support in defining standard operating procedures (SOPs).
• Conduct research and gather data to provide input to operational reporting and decision-making processes.
• Provide advice and support in securing change and offer operational support where required.
• Provide specialist advice to plan for value-added process improvements, initiatives and services to deliver on operational objectives. Provide expertise to identify and develop solutions to improve the quality of processes and services.
• Client/Customer: Provide support and contribute to a culture of customer service excellence that meets and exceeds exceptional service. Build relationships with customers that contribute to a culture of customer service excellence.
• Conduct: Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards
• Finance: Contribute to effectively reducing cost and financial wastage in line with organisational policies and procedures.
• Learning and Growth: Participate in forums that positively contribute to knowledge improvement.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• Absa Investor Services (AIS) offers a holistic range of operational and administrative support solutions to institutional clients including asset managers, pension funds, stockbrokers, life insurers, government departments, global custodians and broker dealers. These solutions include Trustee Services, Derivatives Clearing, Investment Administration, Securities Lending, Issuance, Cash Management and Custody, Safekeeping, Settlements and Corporate Actions.
• We require an intermediate Full-stack Developer who has experience with working in agile teams and with a strong focus on enabling business value through quality delivery.
• You will be required to assist teams to develop quality, error-free solutions based on business requirements to meet appropriate acceptance criteria.

Job Description

Key critical skills:

• Min 5 years software development skills
• Technical skills / experience: C# .Net / HTML / Javascript / Angular / Postgres / Oracle
• Domain knowledge beneficial (Custody / Lending)
• Technical, Organizational and People skills
• Ability to adapt to change
• Problem-solving skills, in order to deliver solutions by developing products that can be tested through automated unit testing
• Working knowledge of Microsoft .Net framework and ability to develop scalable solutions using tools like angular
• Team and stakeholder collaboration, you will be required to collaborate effectively with both technical and business stakeholders, understand the concept of using tests to drive their development

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Absa Investor Services (AIS) offers a holistic range of operational and administrative support solutions to institutional clients including asset managers, pension funds, stockbrokers, life insurers, government departments, global custodians and broker dealers. These solutions include Trustee Services, Derivatives Clearing, Investment Administration, Securities Lending, Issuance, Cash Management and Custody, Safekeeping, Settlements and Corporate Actions.
• We require a Full-stack Developer who has experience with working in agile teams and with a strong focus on enabling business value through quality delivery.
• You will be required to assist teams to develop quality, error-free solutions based on business requirements to meet appropriate acceptance criteria.
• Support high-performing, scalable, enterprise-grade application design & development in agile teams by producing, testing, documenting & reviewing source code.

Job Description

Key critical skills:

• Min 2 years software development skills
• Technical skills / experience: C# .Net / HTML / Javascript / Angular / Postgres / Oracle
• Domain knowledge beneficial (Custody / Lending)
• Technical, Organizational and People skills
• Ability to adapt to change
• Problem-solving skills, in order to deliver solutions by developing products that can be tested through automated unit testing
• Working knowledge of Microsoft .Net framework and ability to develop scalable solutions using tools like angular
• Team and stakeholder collaboration, you will be required to collaborate effectively with both technical and business stakeholders, understand the concept of using tests to drive their development

DevOps

• Contribute to all phases of the development lifecycle
• Interpret analysis, problem definition & business requirements to identify solution requirements (e.g. features)
• Produce well-organised and documented source code for technical solutions
• Apply technical organisation principles of self-service, repeatability, testability, scalability & resilience in code development
• Apply general design patterns and paradigms to deliver technical solutions
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Study & apply Group Architecture & Infrastructure guidelines to all development work
• Support reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for exposure to Automation, Integration, Messaging, CI/CD etc.
• Update, create and appropriately store application documentation & technical specifications

Risk & Governance

• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• The Dialler Analyst at Absa Bank is a key role in the Everyday Banking Collections Department. You'll manage our dialer system, analyze data to guide decisions and mitigate risks, and collaborate across teams to improve our services. This role requires a bachelor's degree, experience in data analysis or dialer system management, and proficiency in data analysis tools. Strong problem-solving skills, attention to detail, and the ability to work effectively in a team are essential. Absa Bank is an equal opportunity employer valuing diversity and inclusivity.

Job Description

Dialler System Management

• Manage the dialler system, ensuring it operates effectively and efficiently. Adjust dialler settings as needed to optimize call connect rates and minimize call drop rates.
• Use expertise in data analysis to identify potential areas of financial risk related to arrear products, propose strategies to mitigate these risks, and forecast future call volumes.
• Participate in incident management, applying problem-solving skills and technical expertise to resolve issues related to the dialler system.
• Ensure that the use of the dialler system complies with all relevant laws and regulations, such as those governing debt collection.
• Collaborate with other teams to manage dependencies and interdependencies, ensuring that the department's objectives are met.
• Proactively identify technical risks related to the dialler system and implement measures to mitigate these risks.
• Generate and deliver reports from data analysis to guide organizational decision-makers, including details about call outcomes, agent performance, and strategy effectiveness​.

Data Analysis & Reporting

• Use expertise in data analysis to identify potential areas of financial risk related to arrear products, propose strategies to mitigate these risks, and forecast future call volumes.
• Generate and deliver reports from data analysis to guide organizational decision-makers, including details about call outcomes, agent performance, and strategy effectiveness.

Incident Management

• Participate in incident management, applying problem-solving skills and technical expertise to resolve issues related to the dialer system.

Compliance & Risk Mitigation

• Ensure that the use of the dialer system complies with all relevant laws and regulations.
• Proactively identify technical risks related to the dialer system and implement measures to mitigate these risks.

Collaboration & Team Contribution

• Collaborate with other teams to manage dependencies and interdependencies, ensuring that the department's objectives are met.
• Work closely with programmers, call center managers, and agents to create tools for data collection and analysis, and to implement strategies and recommendations.
• Use strong communication and research skills to provide expertise and insight to different teams and departments.
• Contribute to a high-performance team environment and culture, leveraging coaching techniques to drive a higher quality service.
• Actively seek and provide feedback across a range of stakeholders, leveraging this feedback to consistently improve the department's services.
• Participate in peer reviews, testing, and problem-solving within and across the broader team.

Education and Experience

• Bachelor's degree in mathematics, business, marketing, computer science, or related fields or an equivalent NQF level 7 qualification
• At least 3-5 years of experience in a role involving data analysis or dialler system management, ideally in a banking, finance, or call center setting.
• Working knowledge of data analysis and visualization tools, such as Microsoft PowerBI and Tableau.
• Expert experience with database and spreadsheet software, such as MySQL and Excel.
• Experience performing various forms of online research and a knowledge of or ability to quickly learn data mining tools and techniques.
• Significant attention to detail and an ability to quickly spot and fix problems related to the dialler system.
• Experience working in a team setting and desire to take leadership roles within a team.
• Detail-oriented with a strict attention and appreciation for deadlines

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Our Absa Corporate and Investment Bank (CIB) Legal team has an exciting role for a Legal Counsel (Regulatory). As part of the CIB – Regulatory Legal Team, you will be responsible for managing Key Legal Risk and to contribute to the development of the Legal Function. The role will primarily focus on providing legal support to the Head Legal Counsel - Regulatory, and advice to the business on legal issues emanating from a regulatory perspective and working with other functions to improve the efficiency and effectiveness of the Regulatory Legal Team within the region and across the bank. You will be expected to provide accurate, expert and specialized legal advice on legal and regulatory matters and will be responsible for providing on the go pro-active legal advice, support and risk management.

This role is suited to a candidate with a B-degree in Law, Admitted attorney or Advocate as well as 3 years relevant experience in a financial institution, other corporate, in a reputable law firm or at the Bar.

Job Description

Management of Legal Risks

• Ensure the bank’s legal and regulatory position is managed effectively in all situations in which legal disputes or regulatory issues arise, at all times safeguarding Absa’s reputation.
• Increase awareness of the Legal Key Risk Policies and report any breaches.
• Identify and articulate risks associated with proposed transactions, projects and activities that the business intends to undertake.
• Mitigate risks wherever possible.
• Provide regulatory advice and support from a local and international perspective.
• Attend necessary training sessions to ensure commerciality and continued legal professional development.
• Ensure regulatory & statutory compliance.
• Provide a clear record of relevant business transactions and legal advice given that effectively mitigates legal risk.

Negotiate, draft and review Agreements.

• Help to develop working structures and best practice guides for use within business
• Address all probable risks by seeing to it that they are sufficiently addressed in legal agreements drafted
• Consider, comment, negotiate and give advice on documents/ agreements for the business
• Give regulatory advice on transactions or deals to be done, or transactions that have been concluded
• Conduct legal due diligences on transactions
• Provide advice on legality, the lawfulness and enforceability of agreements and documents

Stakeholder Management

• Determine needs of stakeholders by regular interaction with the stakeholders in order to discuss legal developments and matters with them
• Provide stakeholders with legal advice, support and legal solutions
• Provide specialist assistance to country legal teams in Barclays Africa region
• Manage external counsel where required
• Distil and communicate and legal concepts in a simple, concise way that is easily understood by business stakeholders.
• Evaluate, manage and prioritise tasks in accordance with business need

Reporting

• Compile lists of matters and registers of work or instructions received
• Provide reports as required to support the assessment of the legal risk control framework.
• Attend to ad hoc reports as requested by the Head.

Education and Experience Required

• B-degree in Law: LLB NQF Level 7
• Admitted attorney or Advocate
• Preferred: Post Graduate diploma or master’s degree in Banking, Corporate or Commercial Law
• Relevant experience least 5 years in a financial institution, other corporate, in a reputable law firm or at the Bar.
• General knowledge of regulations impacting the Bank required.

Knowledge & Skills:

• Knowledge of Banking and finance law and the regulatory environment of Financial Services Providers
• Ability to manage and apply effective matrix management principles

Education

• Bachelor Honours Degree: Law, Military Science and Security (Required)