Payments Processor (TRI) - Pretoria at Absa Group Limited (Absa)

Job Summary

• An exciting contract opportunity has become available within CIB Payments for a Payments Processor (TRI). In this role you will provide an outstanding dedicated and relationship – based client experience to all Wholesale banking and Retail banking clients. You will also respond to customer enquiries and provide an in-depth solution based support. This role includes various aspects of voice and face to face advice, as well as a pro-active approach to supporting the client needs holistically.

Job Description

Key Accountabilities

• Provide superior customer service and support to all Wholesale banking and Retail banking clients aligned to Coverage segments and portfolios in respect of rendering a consultative support role to their portfolio of clients.
• Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for prevention and continuous improvement to ensure existing process, methods and systems integrity.
• Take a practical step-by-step approach to problem solving and improvement through the application of specialist knowledge and team activity.
• Remain alert and report real or potential risks identified from customer queries and assist with system testing.
• Be familiar with all risk management and compliance processes and procedures relating to Wholesale and Retail Products, Services and Solutions.
• Maintain and continuously look for opportunities to further develop skills and knowledge base

Education and Experience Required

• NQF Level 4/5; Grade 12
• Minimum 2 years General Banking experience
• Minimum 1 years in a Customer Service and Support role
• Understanding of the MT103,MT202,MT202COV,MT910, MT199 SWIFT messages and related SWIFT standards.
• Understating of EXCON BOP reporting for international payments(incoming cross boarder payments)
• Clear understanding of the service center support methodology
• Exceptional Client Servicing Skills

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)