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Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for 4X Betting Clerk at our Germiston Branch, Gauteng. Do you think you have what it takes to be our newest Purple Stars?
The successful candidates will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer services and compliance.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career
You Bring
- 1-2 years in Gaming Industry.
What You’ll Do for The Brand
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstation is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
- Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team
- Demonstrates a good understanding of betting procedures.
- Understand the different betting types.
- Manage income and pay-outs by following the company policies, practices and procedures.
- Show concern for all aspects of the job.
- Maintain responsibility over tasks and have the ability to identify irregularities.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Brand Marketing Coordinator to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for the coordination of all marketing activities and responsible for creating and delivering marketing ideas and activities. Concepts and creates marketing materials, manages projects, and ensures company messages are consistent.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 1 – 2 years marketing experience.
A Bonus to have:
What You’ll do for the Brand:
- Implements marketing, events and advertising campaigns by assembling and analyzing strategy objectives and sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
- Prepares marketing reports by collecting, analyzing, and summarizing reports.
- Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
- Supports regional marketing teams with major campaigns.
- Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
- Monitors budgets by comparing and analyzing actual results with plans and forecasts.
- Create, deliver, edit, and optimize marketing materials.
- Ensure that messages are supportive of and consistent with marketing strategies.
- Provide support to marketing department.
- Coordinate flow of information and communication and disseminate it according to plan/strategy.
- Create thought leadership materials.
- Research media coverage and industry trends.
- Develop fresh story ideas.
- Conduct extensive media outreach.
- Improve communication efficiencies within company.
What You’ll Bring to the Team:
- Accuracy and attention to detail.
- Accountability
- Strong planning and high level of prioritizing.
- Open and clear communication skills.
- Strategic thinking and problem-solving ability.
- Exceptional time management skills.
- Customer care and service excellence.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for an Industrial Relations Coordinator. Do you think you have what it takes to be our newest Purple Star?
IR coordinator will be required to display a wide range of knowledge, skill and expertise within the area of employment law. The Coordinator will be expected to assist the business nationally with any IR related queries.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- Bachelor’s Degree or relevant qualification
- Knowledge of Labour Legislation (EE Act, BCEA, Labour Relations)
- Valid Driver’s License
- 2-3 years’ experience in an IR/ HR environment
What You’ll Do For The Brand:
Understand a wide range of employment law issues and assist in the provision of complex analysis of issues to a matter. E.g.: BCEA, LRA
IR Functions
- Scheduling of hearings nationally. To ensure that dates and times are confirmed, and all is informed.
- Follow up on outcome of hearings with external service provider and the relevant manager
- Drafting of Mitigating and Aggravation circumstances.
- Drafting disciplinary actions nationally via centralized IR portal (vw, ww, fww, performance counselling documentation). Ensure that these are in line with the disciplinary code and consistently applied
- Prepare detailed written advice and reports on complex issues and /or escalate to Senior IR if and when required.
- Provide advice to all line management on disciplinary queries
- Draft relevant required IR documents, following up on issued documents, attach signed documents and record information on People system. Ensure that the people system is set up to cater for the specific disciplinary actions being recorded and is kept updated.
- Reporting on disciplinary stats on a daily/weekly/monthly basis
- Maintain good support relationships with Line Managers/Branch Managers/ Team Leaders
- Operate independently within scope of authority
- Ensure continuous audits and reporting on all information – including HR and IR system reporting
- Ensure that weekly call is made to National CCMA branches to ensure that IR calendar is updated regarding Conciliations/ Arbitration referrals and Set downs scheduled accordingly with Employers Association (Representative)
- Managing the IR Inbox and ensuring that all is attended to in timeous and professional fashion (Monitoring the IR Assistants work presented to ensure that correct action and info is supplied to relevant managers)
- Providing constant advise and support to all line managers and HRCs in relation to IR Matters –
- Nationwide
- Auditing the People system to ensure that all IR related aspects are up to date and in order for reporting purposes.
- Tracking signed copies of all warnings drafted and reporting on finalized and unfinalized cases.
- Checking of all warnings drafted by all HRC’s daily to ensure that correct charges are applied
- Ensuring that all disciplinary practices are applied fairly in accordance with our code for all regions
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Learning and Development Coordinator. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for the coordination and administration of a range of learning and development activities and projects in order to support the training goals of the organization.
This role will be responsible for a range of learning and development projects and initiatives that will require training administration and reporting, liaising with internal and external training providers, annual compliance reporting and any additional support related tasks associated with learning and development.
The role will be the first point of contact for learning and development queries and be responsible for all related administration, ensuring a get it right first-time ethos is adopted.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
A Bonus To Have:
- Relevant Diploma or Degree
- SDF -registered
What You’ll Do For The Brand:
- Overseeing and managing of learning and development initiatives as per assigned
- As per assigned portfolio, responsible for the coordination and delivery of a range of learning and development projects and regular events, this will include but not be limited to:
- producing and keeping updated project plans,
- raising of purchasing requisition orders and tracking of payment on behalf of the people services team.
- Liaising with line managers and delegates to ensure all staff are booked on required events within agreed timeframes.
- manage participant registration for training sessions, track attendance, and provide necessary communication regarding session details.
- establishing systems and procedures to ensure the efficiency and effectiveness of the training service offering in alignment with agreed timescales and standards.
- Ensuring evaluation forms are completed and returned for each development event.
- Evaluate the effectiveness of training programs through participant feedback, post-training assessments, and other evaluation methods.
- Ensure all training initiatives are tracked and reported accurately as per agreed process on the identified systems.
- Provide accurate monthly reports in alignment with assigned portfolio.
- Serve as a point of contact for employees regarding learning and development opportunities, providing guidance and support as needed. Advise staff on training policies and procedures including resolving or supporting the resolution of problems related to the operation of the learning and organisation development area.
- Collaborate with Star Factory and HR to assess learning needs and develop training plans or programmes in order to meet and align with the training goals of the organization.
- Stay informed about industry trends and best practices in learning and development, continuously seeking opportunities to enhance professional knowledge and skills.
- Work with Star Factory and HR to managing annual mandatory training calendar ensuring full compliance within targeted timescales and providing timely and accurate updates to people services partners and senior leaders.
- Collaborate effectively within the learning team and cross-functional teams across the group to achieve the Learning and Development strategy and goals.
- Communicate respectfully, and transparently with team members regarding insights, ideas, and feedback to improve learning and development initiatives.
- Always ensure that team members have an outstanding learning experience that is reflective of our values and the learning teams’ standards.
- Ensuring that confidentiality and security of sensitive information is maintained and complies with the requirements of the Data Protection Act 1998.
Job specification:
- At least 2 years Learning and Development Coordination experience preferably in a software or IT environment.
- Ability to work on multiple projects at the same time under time constraints.
- Proven experience coordinating large company wide initiatives such as Learnerships, Graduate Programs and Company Inductions.
- 2 years’ experience with required reporting (TNA, WSP, ATR, etc) is advantageous.
- Demonstrate strong communication skills, both verbal and written.
- Able to influence and relate to different cultures and team members from different backgrounds and able to adapt training accordingly.
What You’ll Bring To The Team:
- Demonstrate good analytical skills.
- Strong computer skills.
- Demonstrate creative skills.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrate excellent attention to detail.
- Must be able to plan effectively and efficiently in order to meet deadlines.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for an Operations Support Consultant. Do you think you have what it takes to be our Purple Star?
The purpose of this role is to support structure to all contact centre departments and assisting with requests, and enquiries from contact centre departments with the aim of adequately and timeously resolving these matters. Offering support to the contact centre operations management team.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 2 – 3 years administrative management
- 2 – 3 years operations admin or support
- Valid driver’s license
A bonus to have
- 2 – 3 years contact centre admin support knowledge
What You’ll Do For The Brand:
- Communicating new procedures/ Circulars/ Memos to Contact Centre departments
- Planning and roll out of marketing campaigns/ strategies with Contact Centre departments
- Requesting monthly breakdown of expenses from various departments
- Review relevance and accuracy of expenditure per department and business unit by line item
- Analysing bottom performer analysis received from MIS and ensuring PIP process is being implemented and followed
- Requesting of order numbers related to the contact centre
- Requesting and tracking of all POPI sensitive data for data erasure requests and Gambling Board queries to be filtered down to the relevant department managers and deadline tracked
- General assistance in administrative duties for the Contact Centre team
- Assisting with stock control of stationery, uniforms, incentive merchandise
- Daily, weekly, monthly reporting to Senior Operations Manager & Head of Contact Centre’s
- Ordering of new TM items on take on and dealing with Stock
- Assist with planning and implementation of projects within the Contact Centre
- Reporting and analysing attendance rosters and registers to identify trends and patterns
- Identifying trends and patterns within time and attendance reporting.
- Complete time sheets and overtime tracker on a weekly and monthly basis.
- Minute all meetings in the Contact Centre and booking of boardrooms
- Assist in managing the Contact Centre events calendar (Fun days, new innovations, Theme days, Charity drives etc.)
- Ensure disciplinary and training records are filed and kept up to date
- Ensure team member’s transport is organized by sending the trip sheets daily and communicating with the driver.
- Identify team members who have absconded, attempt to contact them and start the desertion process if no contact is established
- Ensure all terminations are actioned on HIS and all leave applications are updated on ESS
- Actively promote the Hollywood values. Live the values and lead as an example to the team.
Other
- Ability to work under pressure and in a fast-paced growing environment.
- Manage data security and accessibility
- Will be required to travel from time to time
- Strong business acumen
What You’ll Bring To The Team:
- Good communication skills (verbal and written).
- Demonstrate exceptional attention to detail.
- Good business acumen and high ethical work standards.
- Must have a strong sense of accountability.
- Excellent problem-solving skills.
- Strong numerical literacy and financial acumen.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Product Marketing Specialist to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for providing strategic direction and implementation of Online Games in order to increase revenue and market share through online betting/Value Added Services offerings. The product specialist will provide support to the Product Marketing Manager and Product Team and will be responsible for overall project management of the allocated product.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 2-3 years of marketing experience.
- 1-2 years in project management.
- Valid driver's license and own vehicle.
A Bonus to have:
- Degree/Diploma
- Product marketing experience.
What You’ll do for the Brand:
- Create and implement a product marketing strategy that ensures our products remain competitive and innovative contributing to the growth of our business and meeting the needs of our clients.
- Engage with product suppliers and manage relationships with all product suppliers in conjunction with the product Team.
- Maintain all current Online Games platforms by identifying shortfalls and introducing new features and solutions.
- Identifying new innovations, promotions/ competitions and ways in which to market your product and grow revenues.
- Ensure enhancement of the product(s) and improving the functionality for the end users of these applications.
- Perform and interpret competitor analysis reporting and market research to optimize marketing strategies and improve results.
- Project lead product testing before releasing to live environment in consultation with the product Team.
- Market awareness and strong relationship management abilities.
- Ability to work under pressure and adhere to tight deadlines.
- Management of various projects across the Ibranch Business.
- Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
- Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
- Conduct quality assurance tests.
- New business ideas and improving current business work practices.
- Responsible for reporting on allocated product to the business as per operational requirements.
- Work closely with various stakeholders to achieve objectives related to allocated product in order to achieve growth and visibility in the market place.
- Develop and curate engaging content for social media platforms.
- Assist in the development and management of social media platforms and influencer marketing strategy.
- Manage and maintain a CMS system of Hollywoodbets with uploading of daily and weekly content.
- Relationship Management
- Any other ad hoc duties that might be required
What You’ll Bring to the Team:
- Excellent analytical and reporting skills
- Strategic thinking and planning abilities.
- High quality of work produced.
- Accountability.
- Results driven and ability to meet deadlines.
- Keen sense of awareness and attention to detail.
- Open and clear communication skills.
- Great time management skills.
- Strong admin skills and business acumen
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for 5x Betting Clerks. Do you think you have what it takes to be our newest Purple Stars?
This exciting opportunity is at our Paarl branch.
The successful candidates will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer services and compliance.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career
You Bring
- 1-2 years in Gaming Industry.
What You’ll Do for The Brand
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstation is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
- Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team
- Demonstrates a good understanding of betting procedures.
- Understand the different betting types.
- Manage income and pay-outs by following the company policies, practices and procedures.
- Show concern for all aspects of the job.
- Maintain responsibility over tasks and have the ability to identify irregularities.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for Betting Clerk. Do you think you have what it takes to be our newest Purple Stars?
This exciting opportunity is at our Ceres branch.
The successful candidates will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer services and compliance.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career
You Bring
- 1-2 years in Gaming Industry.
What You’ll Do for The Brand
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstation is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
- Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team
- Demonstrates a good understanding of betting procedures.
- Understand the different betting types.
- Manage income and pay-outs by following the company policies, practices and procedures.
- Show concern for all aspects of the job.
- Maintain responsibility over tasks and have the ability to identify irregularities.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for 13x Betting Clerks. Do you think you have what it takes to be our newest Purple Stars?
These exciting opportunities are at our Phillipi, Dunoon and Athlone branches.
The successful candidates will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer services and compliance.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career
You Bring
- 1-2 years in Gaming Industry.
What You’ll Do for The Brand
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstation is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
- Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team
- Demonstrates a good understanding of betting procedures.
- Understand the different betting types.
- Manage income and pay-outs by following the company policies, practices and procedures.
- Show concern for all aspects of the job.
- Maintain responsibility over tasks and have the ability to identify irregularities.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity at our Paarl Branch. Do you think you have what it takes to be our newest Purple Stars?
The successful incumbent will be responsible for maintaining cleanliness and hygiene at the Office and ensuring the building is always in a clean and orderly condition.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring
A Bonus to have:
What You’ll do for the Brand:
- Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene always maintained.
- Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
- Floors are swept and mopped, scrubbed, and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed, or sanitized and replaced with refuse bags.
- Toilets are to be cleaned.
- Tables and counters, chairs, TV screens, furniture, lights, and machines and/or equipment is clean and wiped prior to team members commencing work.
- Ensures that service areas are neat and tidy during peak periods and quiet periods.
- Appropriate use of cleaning chemicals and cleaning detergents.
- Requests cleaning fluids and/or worn cleaning equipment e.g., mops/brooms/dusters from Branch Manager as and when required.
- Declares breakages to the Branch Manager.
- The cleaning of branch aircon filters weekly.
- Ensure that all tables & chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed.
- Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.
What You’ll Bring To The Team
- Good communication and interpersonal skills.
- Strong attention to detail.
- High level of integrity, trustworthiness & reliability.
- Portray strong attention to detail, whilst maintaining efficiency.
- Excellent customer service skills.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for 3x Housekeepers at our Phillipi, Dunoon and Athlone branches. Do you think you have what it takes to be our newest Purple Stars?
The successful incumbent will be responsible for maintaining cleanliness and hygiene at the Office and ensuring the building is always in a clean and orderly condition.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring
A Bonus to have:
What You’ll do for the Brand:
- Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene always maintained.
- Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
- Floors are swept and mopped, scrubbed, and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed, or sanitized and replaced with refuse bags.
- Toilets are to be cleaned.
- Tables and counters, chairs, TV screens, furniture, lights, and machines and/or equipment is clean and wiped prior to team members commencing work.
- Ensures that service areas are neat and tidy during peak periods and quiet periods.
- Appropriate use of cleaning chemicals and cleaning detergents.
- Requests cleaning fluids and/or worn cleaning equipment e.g., mops/brooms/dusters from Branch Manager as and when required.
- Declares breakages to the Branch Manager.
- The cleaning of branch aircon filters weekly.
- Ensure that all tables & chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed.
- Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.
What You’ll Bring To The Team
- Good communication and interpersonal skills.
- Strong attention to detail.
- High level of integrity, trustworthiness & reliability.
- Portray strong attention to detail, whilst maintaining efficiency.
- Excellent customer service skills.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for 2x VIP (Security) Officers. Do you think you have what it takes to be our newest Purple Stars?
These exciting opportunities are at our Phillipi Branch.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career
The successful candidate will be responsible for maintaining cleanliness and hygiene at the branches and ensuring is always in a clean and orderly condition.
You Bring
- Grade C.
- Computer Literate.
- 1 – 2 year’s Security experience.
- Registered with PSIRA (Private Security Industry Regulatory Authority
A Bonus to have:
What You’ll do for the Brand:
- VIP (Security) Officer must be present 15 minutes before the Branch opens.
- Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
- VIP (Security) Officer need to ensure they conduct a perimeter patrol before the Branch opens.
- VIP (Security) Officer need to check around the premises for any suspicious movements before the Branch is opened.
- VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening and closing of the Branch.
- VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all is order.
- VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
- During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
- Patrolling should include inside and outside the Branch entrance, back areas and all parking areas.
- Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
- Charge the batteries overnight so that they are useable from the beginning of your shift.
- Ensure all panic button and two-way radios are in good working conditions and keep safely.
- VIP (Security) Officer must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
- The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the Branch including team members.
- Ensure at the searching zone the Branch door or the gate is always kept close.
- VIP (Security) Officer are not allowed to cross gender scan guest entering the Branch.
- Male guest must be scanned by only male VIP (Security) Officer, female guest to be scanned by only female VIP (Security) Officer.
- VIP (Security) Officer must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
- VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
- End of day closing procedure, VIP (Security) Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
- VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
- VIP (Security) Officer must assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.
Guest Service:
- First impressions last – VIP (Security) Officer are at the forefront of Hollywood.
- VIP (Security) Officer are the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
- Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
- Ensure to treating our guest with respect and have the good attitude at all times.
- When Guest are leaving the Branch VIP (Security) Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.
Compliance:
- VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only).
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the Branch, identify if they entered the Branch with something you noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
- In Branches with no liquor licence, no alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP (Security) Officers on duty are not allow to take bets with Amadoda
- VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.
Code of Conduct:
- While on duty you will not sit or lounge, make use of your cell phone or eat.
- No smoking on duty.
- You will not report for duty under the influence of alcohol.
- You will not abandon your post. This could lead to disciplinary action against you.
- You are not allowed to sleep on duty. This will lead to disciplinary action against you.
- You will not have casual conversations with friends or other team members while at your post.
- You will not accept tips from the guest.
Values:
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
Other:
- VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader 2 hours before their shift begins.
- Must be able to work in a rotating shift or work flexible hours.
- Ensure your physical fitness is obtained at all times in line with the job requirements.
What You’ll Bring To The Team
- Good communication and Interpersonal skills.
- Impressive planning, organisational and time management skills.
- Good business acumen and high ethical work standards.
- Ability to multitask and show initiative at all times.
go to method of application »
Job Description
We have amazing opportunities for 3x Team Leaders at our Ceres Branch. Do you think you have what it takes to be our newest Purple Stars?
The successful candidates will be responsible for is to assist with Managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career
The successful candidate will be responsible for maintaining cleanliness and hygiene at the branches and ensuring is always in a clean and orderly condition.
A Bonus to have:
- 6 months within the Gaming or Betting industry.
- Relevant Diploma, Degree or NQF 4 Learnership.
- Valid driver’s license.
- 1-2 Years leadership experience
What You’ll Bring To The Team
Branch growth
- To ensure achievement of targets within your areas in accordance with Branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all game rules, odd and pay-outs.
- Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable (A requirement in express Branches).
Cash administration
- Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
- Ensure adherence to credit card administration and EFT policies where applicable.
- Ensure team member are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with Team Leader on duty.
- Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
- Recovery process must be managed in line with processes and procedures.
- The correct process must be followed with lost ticket claims;
- Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and ID number to validate payment after 90 days.
Branch reporting
- Ensure that daily newsflashes provide a high-level overview of the operations for the day.
- Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.
Security management
- Be aware of your surroundings when opening and closing the Branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your Branch.
- Ensure all camera’s inside and outside the Branch are all in working order.
- Manage all security aspects in the Branch.
- The cashing up process must be conducted with the Branch doors closed with security monitoring the area.
Branch appearance
- Ensure that the Branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).
Compliance
- Compliance and adherence to company's internal control policy.
- Ensure compliance with company, legislative and legal requirements.
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take personal bets within the Branch.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Communication
- Ensure all operational communication within the Branch is circulated to all team members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
People management
- Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
Guest service
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
What You’ll Bring To The Team
- Good communication and interpersonal skills.
- Strong attention to detail.
- High level of integrity, trustworthiness & reliability.
- Portray strong attention to detail, whilst maintaining efficiency.
- Excellent customer service skills.
- Ability to take initiative whilst maintaining quality of work.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for 7x Team Leaders at our Phillipi, Dunoon and Athlone branches. Do you think you have what it takes to be our newest Purple Stars?
The successful candidates will be responsible for is to assist with Managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career
The successful candidate will be responsible for maintaining cleanliness and hygiene at the branches and ensuring is always in a clean and orderly condition.
A Bonus to have:
- 6 months within the Gaming or Betting industry.
- Relevant Diploma, Degree or NQF 4 Learnership.
- Valid driver’s license.
- 1-2 Years leadership experience
What You’ll Bring To The Team
Branch growth
- To ensure achievement of targets within your areas in accordance with Branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all game rules, odd and pay-outs.
- Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable (A requirement in express Branches).
Cash administration
- Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
- Ensure adherence to credit card administration and EFT policies where applicable.
- Ensure team member are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with Team Leader on duty.
- Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
- Recovery process must be managed in line with processes and procedures.
- The correct process must be followed with lost ticket claims;
- Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and ID number to validate payment after 90 days.
Branch reporting
- Ensure that daily newsflashes provide a high-level overview of the operations for the day.
- Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.
Security management
- Be aware of your surroundings when opening and closing the Branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your Branch.
- Ensure all camera’s inside and outside the Branch are all in working order.
- Manage all security aspects in the Branch.
- The cashing up process must be conducted with the Branch doors closed with security monitoring the area.
Branch appearance
- Ensure that the Branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).
Compliance
- Compliance and adherence to company's internal control policy.
- Ensure compliance with company, legislative and legal requirements.
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take personal bets within the Branch.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Communication
- Ensure all operational communication within the Branch is circulated to all team members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
People management
- Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
Guest service
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
What You’ll Bring To The Team
- Good communication and interpersonal skills.
- Strong attention to detail.
- High level of integrity, trustworthiness & reliability.
- Portray strong attention to detail, whilst maintaining efficiency.
- Excellent customer service skills.
- Ability to take initiative whilst maintaining quality of work.
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail