Operations Support Consultant at Hollywoodbets

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for an Operations Support Consultant. Do you think you have what it takes to be our Purple Star?

The purpose of this role is to support structure to all contact centre departments and assisting with requests, and enquiries from contact centre departments with the aim of adequately and timeously resolving these matters. Offering support to the contact centre operations management team.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 2 – 3 years administrative management
• 2 – 3 years operations admin or support
• Valid driver’s license

A bonus to have

• 2 – 3 years contact centre admin support knowledge

What You’ll Do For The Brand:

• Communicating new procedures/ Circulars/ Memos to Contact Centre departments
• Planning and roll out of marketing campaigns/ strategies with Contact Centre departments
• Requesting monthly breakdown of expenses from various departments
• Review relevance and accuracy of expenditure per department and business unit by line item
• Analysing bottom performer analysis received from MIS and ensuring PIP process is being implemented and followed
• Requesting of order numbers related to the contact centre
• Requesting and tracking of all POPI sensitive data for data erasure requests and Gambling Board queries to be filtered down to the relevant department managers and deadline tracked
• General assistance in administrative duties for the Contact Centre team
• Assisting with stock control of stationery, uniforms, incentive merchandise
• Daily, weekly, monthly reporting to Senior Operations Manager & Head of Contact Centre’s
• Ordering of new TM items on take on and dealing with Stock
• Assist with planning and implementation of projects within the Contact Centre
• Reporting and analysing attendance rosters and registers to identify trends and patterns
• Identifying trends and patterns within time and attendance reporting.
• Complete time sheets and overtime tracker on a weekly and monthly basis.
• Minute all meetings in the Contact Centre and booking of boardrooms
• Assist in managing the Contact Centre events calendar (Fun days, new innovations, Theme days, Charity drives etc.)
• Ensure disciplinary and training records are filed and kept up to date
• Ensure team member’s transport is organized by sending the trip sheets daily and communicating with the driver.
• Identify team members who have absconded, attempt to contact them and start the desertion process if no contact is established
• Ensure all terminations are actioned on HIS and all leave applications are updated on ESS
• Actively promote the Hollywood values. Live the values and lead as an example to the team.

Other

• Ability to work under pressure and in a fast-paced growing environment.
• Manage data security and accessibility
• Will be required to travel from time to time
• Strong business acumen

What You’ll Bring To The Team:

• Good communication skills (verbal and written).
• Demonstrate exceptional attention to detail.
• Good business acumen and high ethical work standards.
• Must have a strong sense of accountability.
• Excellent problem-solving skills.
• Strong numerical literacy and financial acumen.