Career Opportunities at Empact Group

The successful applicant will be responsible for managing all subordinate staff on the integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include providing operational support, oversee client services, training, audits and industrial relations related issues in the designated areas. Managing operational costs

Key areas of responsibility:

Employee management

• Manage all subordinates in accordance with sector strategy, contract specification, and statutory regulations
• Ensure that all subordinates adhere to working standards as per the respective service level agreement
• Ensure that company image and reputation is upheld, and employees adhere to uniform regulations
• Arrange counselling and effect wellness campaigns within each site
• Monitor and verify employee time schedules as per shift agreements
• Employees leave management
• Regularly communicate changes and general information to all employees per site

Industrial relations support

• Maintain discipline by using the company’s disciplinary code and procedure, as well as attending to grievances.
• Preparation of contingency plan for strikes and stay away.
• Appraising staff by way of verbal direction and performance appraisal for supervisory level and above.
• Adherence to company policy and procedure

Recruitment

• Efficiently source temporary employees in accordance with labour legislation and internal process and policy
• Ensure that employee head count on site is in line with the agreed head count costing
• Approval process to be followed when hiring new staff
• To ensure that staff members sign their engagement contract before they start work on site
• To ensure that all onboarding forms are submitted to payroll on time

Systems and Process

• Ensure that PRP hours are approved on time
• Adhere to on time salary payments

Site management

• Ensure that correct resources and employees are transported to site
• To carry out regular inspections
• To be responsible for the prompt attention to the communications book procedure.
• To attend certain regular meeting with clients, where minutes need to be taken.
• All problems to receive prompt action
• Usage of the AM tool for each site
• Audits and inspections
• Site inspections on regular basis
• Maintain overall client expenses per site

Business development

• Work with Contract managers to upsell clients
• Build and maintain client relationships
• Have an in-depth knowledge of business products and value proposition

Training & development

• Annual training for staff
• On the job training
• Statutory training for the staff
• Learnerships
• Talent and Incubation nuclease

Health & Safety

• Hazard Identification and Risk Assessments are completed
• Equipment is in good working order.
• Uniforms are sufficient and in good condition.
• Personal Protective Equipment is supplied as per site and scope hazards identified.
• Toolbox talks are done twice a week by the Contract Manager.
• Current Safety Data Sheets are available on chemicals used on site.
• Staff medicals where necessary are available.
• Waste Management Procedures are followed at site

Education and experience:

• Grade 12
• Minimum 5 Years’ experience in cleaning and health care is compulsory
• A valid driver’s license
• Experience in highly commercial and sensitive markets is compulsory
• Project Management experience in cleaning would be an advantage

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The successful candidate will be responsible for telephonic cold calling and promoting the Supercare Range of Pest and Hygiene Services, Chemicals, Paper Products and Consumables. The candidate will also be measured on achievement of sales targets per month.

Education and Experience required:

• Matric
• Sales Certificate or Diploma advantageous
• Minimum 2 years sales experience in a service environment
• Helpdesk or Call Centre experience would be advantageous
• Good working knowledge in MS Office packages (Word, Excel & Power Point)
• Cold Calling experience

Knowledge, Skills and Competencies:

• Ability to convert leads to new business
• Excellent phone etiquette
• Negotiation skills
• Communication skills essential
• Strong personality with a hunger to succeed
• Assertive
• Goal orientated and the ability to manage time keeping.

Key Areas of Responsibility:

• Inhouse System updates
• Leads must be logged on the helpdesk
• Follow up on leads
• Submit daily, weekly and monthly reports
• Prepare and present Monthly Reports to Service and Regional Manager
• Assist with national tenders when necessary
• Attend sales meetings
• Comply with all health and safety legislation, policies and procedures
• Comply with the Code of Ethics and Compass Code of Business Conduct
• Maintain after sales service relationships with clients where possible
• Uphold image of the company in terms of dress code and good business ethics
• Attend to any other duties as required by the Company.

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Empact Group is seeking an incumbent that will be responsible to execute tasks relating to billing operations.

Desirable education and experience:

• Minimum 2 years previous experience in a billing or equivalent role
• Experience in managing an area of a customer book exceeding 500 customers and 500-600 billings        events per month
• Knowledge of Credit Management
• Knowledge of Credit Bureau
• Knowledge of Credit Act/Company’s Act
• Excellent MS Office skills
• Trained and with moderate exposure to the SAP finance (AR)and Sales and Distribution (Billing) modules 

Knowledge, Skills, and Competencies

• Good people skills
• Good communication skills-telephonic and face to face
• Ability to work under pressure and deadline driven
• Attention to detail
• Honesty
• Initiative
• Flexibility

Key areas of responsibility:

• Maintain Customer Master data on SAP
• All changes to Master data
• Ensure all the correct customer information is entered into SAP to ensure that the customer will receive their monthly invoice
• Create or amend contract once off billing in SAP
• Ensures that all changes for the billing run are completed as per the centralized billing timetable
• Understand and document any complex Client specific invoice Process for the invoice to be authorized and paid
• Ensure the invoice process is agreed by the Management Accountant and Regional Manager
• Contact all new customers to understand their invoice workflow requirements
• Attach all required supporting documentation, as required by the client, to the invoice and/or statement in readiness for the distribution to the customers
• Distribute billing documents to the customer as agreed by the relevant Regional Manager
• Offset Intercompany bills against PO and GRV and ensure the balance for region is zero at month end.
• Ensure that all documents are authorized by the relevant parties for clearing as per the deadlines
• Receive queries relating to billing and related document
• Channel any additional queries to either the Regional Manager, Sales, Accounts Receivable Clerk or        Operations as required
• Resolve billing queries if Credit Note due send request to Regional Manager
• Raise all Credit Notes and ensure they have been approved as per the terms specified in the Delegation of Authority
• Send Credit Note to customer
• Complete weekly and monthly ad hoc reports on billing, credit, and price increases
• Communicate billing timetables and deadlines to operational monthly and ensure all documents are      received on time
• Ensure the completion of the customer’s credit check performed by the Sales Secretary
• Checking accuracy of Customer Master data has presented by the Sales Secretary

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The incumbent will be responsible for all aspects regarding stock management, waste management, HSE. Develop a work culture that fosters application competence, service excellence, customer focus and business process knowledge. He/she will ensure client satisfaction, business retention and business profitability whilst upholding the company policies and procedures.

Knowledge, Skills and Competencies:

• Passionate about delivering a world class service to our clients. 
• Fully computer literate
• Proactive approach
• Good numeric and administrative skills
• Planning and organizational skills
• Good interpersonal skills
• Ability to work as a team but also willing to act on their own initiative. 
• Acts with honesty and integrity. 
• Excellent communication skills
• Multi-lingual advantageous. 
• Professionalism
• Co-operative nature. 
• Reliable and dependable. 
• Deadline driven – willing to work overtime as and when required.

Key areas of responsibility:

• Issuing of stock on a daily basis. 
• Assist with managing stock take.
• Monthly planning of delivery schedule. 
• Provide operations with feedback on deliveries and back orders. 
• Receive and verify all stock received according to company policies and procedures. 
• Maintain a neat and organized warehouse.
• Communicate stock replenishments to the Stores Manager.
• Develop and maintain product knowledge of stock
• Investigate stock variances and produce a variance report with valid documentation to the Stores Manager

Education and experience:

• Matric / Grade 12
• Minimum of 2 years’ experience in a similar role. 
• Working experience in cleaning and hygiene or similar environment. 
• Experience in data capturing of purchase order and supplier invoices on the SAP system. 
• Understanding of stock receiving and issuing.
• Computer literacy with Microsoft Office, particularly Excel experience. 
• Stock taking with basic understanding of debtors and creditors. 
• SAP Materials Management
• SAP experience. 
• Sound numeric and administration skills. 
• Valid driver’s license/reliable transport.  

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Main Purpose of the job

The Successful applicant will be responsible for all food service-related activities which include managing daily operations of the kitchen area, implementation of the production process, managing food/labour costs and an overall understanding of HACCP.

Desirable Education and experience:

• Relevant tertiary qualification in food and beverage services or culinary arts is compulsory.
• Minimum 3 Years of experience of progressive/kitchen management is compulsory.
• Experience working within budget guidelines to deliver results is compulsory.
• High Volume, complex food service operations experience is highly desirable.

Knowledge, Skills, and Competencies:

• Knowledge of the catering environment ranging from fine dining to restaurant dining.
• Knowledge of South African and industry-specific laws.
• Customer Service Skills.
• Management Skills.
• Communication Skills.
• Exceptional Functions Skills.
• Ability to balance the budget and save on soft costs.
• Computer literate.

Key areas of responsibility:

• Managing daily operations of the assigned unit.
• Implementation of the production process.
• Managing food/labour costs
• Overall understanding of HACCP.

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Empact Group is seeking an incumbent that will be responsible to ensure that client’s account is correct, paid and receipts are allocated on time. The successful candidate must have great attention to detail coupled with strong analytical and numerical skills.

 Key Responsibilities:

• Maintain client accounts
• Ensure the account is correct before sending a statement 
• Resolve customer queries timeously
• Attend meetings with Regional Manager/Financial Manager on the state of the accounts 
• Sending copies of invoices, credits, and statements to customers, or when required to the business
• Ensure the Age Analysis is up to date with commentary on each client 
• Going to see customers where needed
• Sorting out of accounts in arrears or incorrect cash allocations
• Reconciliations of individual debtor accounts  

Knowledge, skills, and Competencies

• Good communication skills
• Ability to work under pressure and meet deadlines
• Ability to reconcile complex debtors' accounts
• Analytical and numerical skills
• Effectively plan your day and prioritize your duties
• Work under pressure and extended hours if necessary
• Bookkeeping/Financial tertiary qualifications
• Critical thinking
• Problem solving

 Education and experience:

• Matric relevant qualifications are an advantage
• 3- 5 Years relevant debtors experience
• Knowledge of Credit Management
• Knowledge of Credit Bureau
• Knowledge of Credit Act, Companies Act
• Trained and exposure to SAP and Sale & Distribution modules
• Excellent MS Office Skills

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To work within a multi-disciplinary team in order to achieve the overall HSE and Risk management objectives of the organization while being able to handle challenging situations, handling the client professionally and working closely with employees on site giving constant guidance.

Key areas of responsibilities:

• Develop, Implement and maintain site policies and procedures specific to the activities on site. • Experience in translating safety and risk management principles into practical standards, processes and guidelines.
• Develop, implement and monitor HSE policies, procedures and reporting throughout the site.
• Ensure thorough risk assessments are conducted that are site-specific and task specific.
• Ensure that the risk assessments are reviewed and updated annually or when an incident occurs, whichever comes first.
• Assist the site to comply with all current health and safety legislation and/or regulations.

Experience and Requirements:

• SAMTRAC or similar.
• Incident Investigation.
• Hazard Identification and Risk Assessment.
• In-depth knowledge of Occupational Health and Safety Act No. 85 of 1993 and Regulations.
• Knowledge of Compensation for Occupational Injuries and Diseases Act No. 130 of 1993, in particular, Driven Machinery Regulations.
• Minimum First Aid Level 1 (preferable).
• Working at Heights and Fall Arrest and Rescue Plan Development (advantageous).
• Should be familiar with OHSAS 18001:2007 Standard.
• Minimum 5 years’ experience in a similar role.
• Experience in Mining, Construction or similar environment
• Must be proficient in English.
• Driver’s license essential.
• Microsoft Word, PowerPoint and Excel is essential.
• Must be focused, driven and a strong communicator.
• Strong administrative skills required.