Career Opportunities at Discovery Limited

Overview

The Business Intelligence (BI) Systems Analyst is responsible for defining, designing, implementing and documenting processes, tools, methodologies and frameworks for collecting and managing data effectively throughout its life cycle, from source through to finalised business insights. 

Responsibilities

• The BI Systems Analyst must understand the entire data landscape in order to ensure that solutions are implemented in a sustainable manner.
• Interact with business and technical stakeholders to establish end-to-end information needs.
• Investigate and evaluate data sources to identify limitations and determine reliability and usability.
• Identify data redundancies and define and implement a road map to resolve.
• Design and implement data quality resolution strategies in conjunction with business and technical stakeholders.
• Implement appropriate data security controls to ensure that data is kept safe.
• Design and document conceptual, logical and physical data models and repositories using a variety of data modelling techniques.
• Design and document data orchestration frameworks that are required to maintain data models, repositories, feature sets and data science model predictions.
• Establish, maintain, and ensure compliance with data modelling and data integration standards
• Document and implement data management and governance standards and processes.

Technical Skills

• Excellent oral and written communication skills.
• Strong analytical and problem solving skills.
• Ability to navigate ambiguity and complexity.
• Solid experience in gathering data requirements and performing advanced data analysis techniques.
• Experience working with BI front-end tools to develop prototype solutions (Power BI)
• Experience in designing conceptual, logical and physical data models and repositories at an enterprise level with a specific focus on re-usability.
• Experience in ETL design and good understanding of ETL solution architectures.
• Understanding of Master Data management (MDM), Metadata Management and Data Governance (DG).
• Strong database fundamentals (normalization and de-normalization).
• Microsoft data technology skills (SSIS, SSAS, SSRS, T-SQL, Azure).
• Good understanding of structure, semi-structured and unstructured data sources (XML, JSON).

Other Requirements

• Minimum bachelor’s degree in either computer science, computer engineering, information systems or a related field.
• Certifications in business intelligence or data science will be an added advantage.
• Minimum 5 years’ experience in BI / Data Science with over 3 years’ experience in implementing complete BI solutions at an enterprise level.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone. Please note that this is a Fixed Term Contract position.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Writing and reporting
• Analysing
• Deciding and initiating action
• Working with people
• Achieving personal work goals and setbacks
• Following instructions and procedures

Skills

• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Management

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education and Experience

Education:

• Matric with Mathematics or Accounting
• Having a achieved a minimum of 50% in English in Matric
•  Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

Advantageous

• The Business Writing Skill

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

Handle calls and correspondence from clients and brokers to facilitate technical troubleshooting queries and escalated queries within SLA. To report and provide root cause analysis and improve technical processes and efficiencies.

Areas of responsibility may include but not limited to

• Call handling within predetermined Service Level Agreements (SLA) and Turn Around Time (TAT)
• Resolution of technical queries and/or complaints and providing feedback to brokers, clients and staff members
• First time resolution and accountability of complaints, including feedback to all relevant stakeholders
• Overview and management of root cause analysis of technical queries, trends and provide suggested solutions
• Analysis of business, market technology and impact on service delivery
• Adherence to risk and compliance requirements
• Teamwork, self-management and alignment with Discovery values

Education and Experience

• Matric (essential)
• Motor vehicle tracking experience (essential)
• Minimum of  3 years’ experience in a customer services role (essential)
• PSIRA accreditation (advantageous)
• Degree (advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply