DQ Telematics Specialist at Discovery Limited

Key Purpose

Handle calls and correspondence from clients and brokers to facilitate technical troubleshooting queries and escalated queries within SLA. To report and provide root cause analysis and improve technical processes and efficiencies.

Areas of responsibility may include but not limited to

• Call handling within predetermined Service Level Agreements (SLA) and Turn Around Time (TAT)
• Resolution of technical queries and/or complaints and providing feedback to brokers, clients and staff members
• First time resolution and accountability of complaints, including feedback to all relevant stakeholders
• Overview and management of root cause analysis of technical queries, trends and provide suggested solutions
• Analysis of business, market technology and impact on service delivery
• Adherence to risk and compliance requirements
• Teamwork, self-management and alignment with Discovery values

Education and Experience

• Matric (essential)
• Motor vehicle tracking experience (essential)
• Minimum of  3 years’ experience in a customer services role (essential)
• PSIRA accreditation (advantageous)
• Degree (advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply