Career Opportunities at Community Schemes Ombud Service (CSOS)

Requirements

•  3 years degree in Public Administration or equivalent.
•  5-7 years working experience.
•  Sound understanding of political and legislative environment of the CSOS Act as well as
• the Sectional Titles Management Act, Companies Act, Share Block Act, Schemes for
• Retired Persons Act and Cooperative Act.
•  Knowledge of the community schemes environment.
•  Knowledge of records management.
•  Advanced MS Office skills.
•  Advanced presentation skills.
•  Service oriented.

Key Performance Areas

•  Maintaining proper record and filling management system in the Regional Office both for
• office management, dispute and governance records.
•  Draft written communications and correspondence and direct it to the appropriate persons
• when required.
•  Prepare and provide a monthly office management report to the Regional Office Manager.
•  Manage the regional satellite office in conjunction with all the Regional CSOS head office
• business units and regional staff.
•  Provide specialist input in the development of Operational Plans and Organisational
• Strategy.
•  Executive work plans and drive the evidence collection in real time.
•  Produce reports against the implementation of work plans.
•  Respond to audit findings with complete evidence, on time.
•  Checking of performance information to ensure accuracy of information for monthly and
• quarterly reports.
•  Prepare and maintain an updated record or database of all CSOS Regional stakeholders.
•  Arrange meetings with stakeholders for the Ombud.
•  Request and prepare CSOS promotional material for education, awareness, outreach and
• information sessions and activities

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Requirements

•  A secretarial Diploma in office administration or equivalent.
•  5-7 years working experience within a secretarial or administrative support role to the
• Senior Manager or Executive in general office practices or procedures.
•  Effective communication and writing skills.
•  Computer literacy.

Key Performance Areas

•  Receive and record incoming and outgoing correspondence to ensure proper recordkeeping for the division.
•  Prepare and distribute minutes, presentations, as well as general office
• documentation/communication to ensure that information, reach relevant identified parties.
•  Perform general office duties.
•  Arrange work sessions and staff meetings with employees and coordinate all logistical
• arrangements for the division.
•  Responsible for the accommodation and flight arrangements for the Executive in
• accordance with CSOS travelling policy and procedures to the satisfaction of the division.
•  Provide management support to the Executive.

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Requirements

•  Matric minimum or equivalent qualification.
•  Recognised diploma or certificate.
•  1 year experience as a receptionist or any experience in a work environment with
• administrative duties.
•  Computer literacy.

Key Performance Areas

•  Answer telephones, transferring calls, as required.
•  Manage and maintain reception area.
•  Manage and order unit stationery when required.
•  Arrange catering for meetings.
•  Follow up on deliveries.
•  Handling event coordination, both internally and externally.
•  Handling queries and complaints via phone, email, and general correspondence.
•  Receiving and greeting all visitors.
• Enquiries: Mr. Lesiba Seshoka, Executiv