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Boldr is a purpose-driven outsourcing partner that builds customized solutions for fast-growing companies. We offer solutions in Data Management, Customer Experience, and Sales Enablement.
You can learn more about our services on our website: www.boldrimpact.com
We're also on a quest to rewrite the rules of outsourcing and lead our industry towards an ...
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WHAT IS YOUR ROLE
As a Influencer Social Media Advocate you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
Requirements
WHAT WILL YOU DO
Social Media Management:
- Monitor and actively engage with customer inquiries and comments on social media channels, including but not limited to Facebook, Instagram, Whatsapp and Linkedin.
- Respond to customer inquiries promptly, providing accurate information and resolutions.
Customer Engagement:
- Build and maintain positive relationships with customers through social media interactions.
- Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
Issue Resolution:
- Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
- Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.
Content Sharing:
- Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.
Feedback Loop:
- Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
- Advocate for improvements in our products and services based on social media feedback.
Social Media Guidelines:
- Adhere to company guidelines and policies when representing the client on social media platforms.
- Maintain a consistent and professional brand voice.
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker with an eye for even the most minute of details
- Passionate about client satisfaction.
YOU HAVE…
- Bachelor's degree in marketing or any field related.
- Minimum of 2 years of experience in customer support, with a focus on social media management.
- Strong understanding of various social media platforms and their best practices.
- Previous experience with social media support tools is preferred such as Monday.com, Miro boards and Trello.
- Excellent written communication skills, with the ability to craft engaging and concise responses.
- Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
- Ability to work in a fast-paced and dynamic environment.
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WHAT IS YOUR ROLE
This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.
A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Helps design and implement networks.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Installs software and necessary applications for workflow.
- Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Maintains system capability by testing computer components.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
YOU HAVE…
- 2+ years of technical support experience: Preferably supporting customers via email and chat.
- Experience in providing technical support: installing and uninstalling apps from phones and computers.
- General knowledge of how web-based and mobile apps work.
- Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
- Ability to thrive in a dynamic and evolving environment – must be adaptable.
- Metrics-driven and proven ability to handle a high volume of customer interactions.
- Strong conflict resolution skills and even temperament in challenging situations.
- Native or near-native written and spoken English.
- Ability to properly understand and convey tone via written communications.
- Creative problem-solving skills.
- Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
- Loads of empathy – you genuinely care!
- Proactive attitude and ability to work with limited supervision.
Plus Requirements
- Support the team by executing initiatives and collaborating on projects.
- Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
- Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
- Flexible work schedule.
- Passion for Customer Experience.
- A proven ability to work remotely as part of a team but also with little direction is highly desired.
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WHAT IS YOUR ROLE
A Revenue Accountant is a specialized finance professional responsible for overseeing and managing the income generated by a company from its business activities. This role involves ensuring the accuracy and compliance of revenue-related financial transactions under accounting standards and regulations.
WHY DO WE WANT YOU
We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
- Work with external stakeholders to create and deliver reports including but not limited to collections, AR aging, enrollments, drops, transfers, refunds, and revenue
- Owns AR functions including accurate and timely invoicing and billing to clients, seamless collections, and following GAAP for accruals and write-offs
- Maintain an understanding of the company products and programs (new and existing) relative to their impact on revenue transactions and the application of ASC 606
- Works with cash analysts and AR specialists to ensure daily reports, such as enrollments and bank reconciliations are accurate and complete
- Process refund, transfer, and drop requests on a timely basis, ensuring they are in line with the respective registration policy
- Prepares complete reconciliation of sub-ledger to general ledger monthly
- Perform month-end close processes, including account reconciliation preparation, and calculation of journal entries for revenue-related accounts and contra-revenue accounts
- Accurately and timely calculate partners' revenue shares based on contractual terms and obligations
- Work directly with Internal and External Audit on revenue-related issues, providing supporting documentation as requested
- Compile information accurately and timely for weekly and monthly financial reporting to Finance Partners, Controller, and CFO
- Protects the organization's value by keeping information confidential
- Meet with the Student Success team weekly to assist with and resolve any issues or discrepancies related to student drops, transfers, and refunds
- Collaboration with other departments to obtain necessary information for the accurate accounting of revenues
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction.
- Excellent problem-solving and analytical skills utilizing professional skepticism
- Ability to work independently, leveraging available tools and resources
- Strong communication skills, both verbal and written
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and projects effectively
- Strong attention to detail to ensure the accuracy of all work
YOU HAVE…
- Bachelor’s Degree in accounting required
- Experience working directly with external stakeholders
- Advanced Excel skills (e.g., complex formulas, pivots)
- 3+ years of GL accounting is required; Revenue/AR experience is ideal
- Working knowledge of US GAAP is required
- Experience with ASC 606 revenue recognition is strongly preferred
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WHAT IS YOUR ROLE
As a Partner Support Agent you are responsible for managing the program operations for the majority of Boldr’s partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
- Set up programs in Boldr’s back-end and configure the program, according to partner specifications.
- Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
- Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction.
- Communicate directly with mentors and mentees who request extra support.
- Collaborate closely with other Partner Support Agent to prioritize and execute implementation tasks on tight turnarounds.
- Pull, clean, and manipulate program data for partner-specific needs.
- Send regular outreach to partners to highlight the value of their programs.
- Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials.
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
YOU HAVE…
- 2 years of work experience.
- A high degree of personal organization, project management competence, and attention to detail.
- High accountability and the ability to prioritize deadlines in a fast-paced environment
- Strong written and verbal communication skills.
- The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes.
- Proficiency in cleaning and manipulating data in Excel or Google Sheets.
Preferred Qualifications:
- Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack.
- Experience working in a startup environment and navigating ambiguity.
- Prior full-time remote experience.
- Experience in the educational sector or in a mentorship role.
go to method of application »
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
- Answers questions and offers other information as requested or needed
- Build relationships with the Admissions team and leadership to cultivate smooth and direct lines of communication for new student acquisition processes
- Conduct thoughtful and comprehensive phone screens with inquiring potential students to evaluate individual goodness of fit and appropriateness for the program
- Express and share program details and career opportunities with inquiring potential students to build interest and excitement
- Assist in building brand awareness
- Perform outbound calls based on web inquiries and warm-leads to provide additional information regarding the company.
- Highly motivated and determined to reach target-driven goals
- Resilience and the ability to cope with rejection
- Ability to self-motivate to achieve and KPI goals on a team and individual basis
- Accomplish organization goals by accepting ownership over new and different requests
- Work hours will vary from to the school's location that you are assigned
- Schedules will be staggered and shifted due to business and school needs
- Workdays will include weekends, will vary week to week
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction.
YOU HAVE…
- 3+ years working in a Call Center environment and/or as an Admissions Advisor in a higher education environment
- 1+ years of experience working in Education or similar field PREFERRED
- Experience cultivating relationships via phone to educate, evaluate and motivate warm-leads
- Exceptional phone presence and the ability to build strong and impactful relationships telephonically
- Ability to work a variety of shifts ranging from 3 pm - 5 am in your local market, as well as two weekend days per month
- Willing to meet the challenge of working in a fast-growing hi-tech company
- Can effectively manage a variety of complex initiatives in varying environments and cultures
- Ability to multitask and prioritize competing deadlines and projects
- Highly motivated and determined to reach target-driven goals
- Excellent command of the English language, in both written and verbal communications
- Behavioral elements such as adaptability, resilience, resourcefulness, enthusiasm, and meticulous are highly preferred
Method of Application
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