Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
We are intently focused on the advances in technology that will best serve the core business requirements of our clients. Our objective is to enable medium to large enterprises to offer future focused services and end-to-end technology driven solutions in Africa, and beyond.
Read more about this company
Job Description
IT Field Technician required to service customers in and around Bloemfontein.
This is a 3 month fixed term contract position.
Applicants must have a valid drivers license and own reliable vehicle.
KEY RESPONSIBILITIES:
New Installations and Service Calls (Maintenance)
- Perform new installations and service calls for PCs Field Services.
- Preparation of equipment for new installations and service calls.
- Assist with customer product queries.
- Assist various departments with technical related queries.
- Training of new employees on the product range
- Manage stock allocated to ensure enough stock for new installations and service calls.
- Ensure stock is in presentable, working order.
QUALIFICATIONS; WORK EXPERIENCE;& SKILLS REQUIRED:
Educational Qualifications:
- Matric/ N3 equivalent
- A qualification in the fundamentals of IT would be advantageous
- Customer service/care course will be advantageous.
- At least 2 years’ experience in a field service role preferable
Behavioural Competencies
- Delivery: Translates business objectives into practical, prioritized and organized action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.
- Teaming: Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes. Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders.
go to method of application »
Job Description
We are looking for a Systems Engineer, to monitor, maintain and support Microsoft SCCM and SCOM ICT infrastructure, platforms and technical applications. As a System Engineer you have both the training and experience to perform all duties expected of a Systems Engineer.
Key Performance Area
- Ensure that all contracted Service Level Objectives and Satisfaction targets are achieved
- To ensure that all calls are logged correctly, updated correctly, followed up, escalated timeously, serviced and closed with sufficient detail
- Ensure that all calls achieve service level targets and quality objectives
- Ensure that all platforms are supported and maintained in accordance with applicable best practise recommendations
- Ensure that all routine monitoring and maintenance tasks are completed according to schedule and to the prescribed standards
- Ensure that all open calls are constantly reviewed and updated until call closure
- To ensure a minimum of 98% customer satisfaction feedback rating monthly with external contracted Customers and action to position SLA and satisfaction measurement for internal support
- To ensure continuous communication to the technical team and feedback regarding escalations to Peers, Management and Users
- To ensure adherence to all Altron and Customer processes, policies and procedures as per prescribed compliance
- To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework
Qualifications; Skills & Required Work Experience:
- Matric; National Certificate: Technical Support NQF Level 4 SAQA
- CompTIA A+
- CompTIA Networks+
- ITIL Foundation
And
Infrastructure Services
- Microsoft MCSE
- Scripting and PowerShell
OR
OR
- VMware Certified Associate (VCA)
- VMware Certified Professional (VCP)
OR
OR
And
Advantageous
- Project Management Certification
- ITIL Certification
Years of Experience
- More than 2 years Technical Support with an emphasis on MS Server Operating Systems, Networking and Applications.
- Demonstrated solid Technical skills, knowledge and experience in the maintenance, support and troubleshooting of Infrastructure, Windows Server Operating Systems, Active Directory, Group Policy and supporting services and Hardware.
And
Manage, Monitor and Automation Services
- Of which at least 2-year experience in the support and administration of applicable monitoring, Management or Automation platform. (e.g., SCOM, SCCM, SCOrch, Azure Monitor)
Other requirements
- Standby and after-hours work
- Reliable Transport and travel for work
- Provide backfill for customer and support staff when required.
- Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
- Conflict management
- Excellent prioritisation skills.
- Strong problem-solving skills.
- Ability to work independently and within teams.
- Ability to impart and share knowledge and skills.
- Ability to work under pressure.
Education
- National Certificate Level 4 (N4) / Grade 12 (Required)
go to method of application »
Job Description
Key Responsibilities:
- Assist Account Managers and Business Development Managers to source data or support documentation for RFQ's and RFP's
- Be the point of contact for bid support documents
- Update supporting documents every 3 months or as and when required
- Obtain payments for bid documents
- Database management (CRM)
- Compile account review packs for the Account Managers and Business Development Managers
- Create IO's for sales teams
- Following up on fitment cases and ensuring that vehicle fitments are booked
- Ensuring that vehicle fitments appear on CRM and on the BI dashboards
- Manage small PE fleets
- Telesales : small fleets 1 to 5 vehicles
- Upgrade/ renewal of existing small fleets
- Assist Account Managers and BDM's with territory plans and customer visits
- Handle customer queries
- Collate sales stats
- Compiling presentations
- General administration
Qualifications:
- Matric
- Computer literacy is very important (MS Office)
- Own vehicles (essential)
- Tertiary qualification (advantageous)
Technical Competencies:
- at least 2 to 3 years experience in an administration role
- Experience tender environment
- Report writing
- Power Point Presentation and delivery
- Project scheduling and planning
go to method of application »
Job Description
Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
- Customer Relationship Management
- Ensure that all customer queries are addressed within the
- Service Level Agreement (SLA) stipulated time frame.
- First time fix rate and recall rate under the stipulated
Requirements.
- Maintain customer relationship.
Internal Processes
- Be productive based on the calls allocated to them.
- Ensure that they comply with all Quality Management System (QMS) procedures provided by the Managers.
- Maintain and manage sufficient boot stock.
- Complete administration within time frames as per policies.
- Action and close new calls within customer Service Level
- Agreements and Mean Time to Respond / Mean Time to Complete.
- Technical support, maintenance, trouble shooting on retail machines.
Human Capital
- Complete own training and development objectives as per agreed timelines in the personal development plan.
- Ensure that all policies and procedures are followed according to the company requirement
Job Requirements:
Qualifications and Experience
- Matric or other equivalent qualification preferable
- A + and N + Qualification
- Mechatronic diploma or equivalent preferable
- Mechanical, Electrical or Electronic engineering diploma or equivalent
- Strong Soft Skills
- Must have a valid driver's licence and own reliable car
- Must have experience in a corporate environment.
Knowledge
- 5- 7 years’ experience in maintaining equipment in an IT environment
- Computer literate in relevant operating system
- Mechanical skills
- Electronic skills
- Soldering skills
- Fault-finding techniques
- MS Office
Education
- National Certificate Level 4 (N4) / Grade 12 (Required)
go to method of application »
JOB PURPOSE:
Manage the IT support team, Technology facilities, Vendor services, and other stakeholder relationships, ensuring a consistent high level of service to the client.
KEY RESPONSIBILITIES:
Management
- Fulfil the role of primary client interface, providing efficient and efficient service delivery for all operational activities on the client site.
- Manage the team of support technicians to provide optimal IT support to the customer – Ensure consistent customer satisfaction via customer feedback on surveys and via regular
- Stakeholder engagement to deliver on excellent customer service – identify potential improvements to processes and systems for customer satisfaction; challenge and enhance existing processes for continuous improvement.
- Provide proper maintenance and safe operation of IT infrastructure facilities - Properly manage, coordinate, and oversee (and inform Standard Bank of the results of) all maintenance, testing, and monitoring of facilities systems, air handlers and uninterruptible power supply systems
CORE RESPONSIBILITIES:
- Ensure maintenance of Customer Satisfaction - Ensure that IT support staff adhere provide service that receives high satisfaction ratings from the customer
- Ensure financial responsibility for the portfolio – Ensure that overtime is approved and recovered where provided for, and minimise losses.
- Effectively manage the team that reports to them – Ensure that staff are receiving training and are updating and developing their skills to deliver effective service and ensure their growth.
- Ensure that internal processes are adhered to – Ensure effective Call management, stock control and movement, and regular engagement with staff.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Professional Qualifications
- Preferred: ITL Foundation Certification, Apple OS Essentials, O365, A+, N+, and other Microsoft Certifications
Years of Experience
- 2 - 5 years of advanced IT experience in a responsible role, including some leadership experience. Experience with Altron systems and processes would be advantageous.
Other requirements
- Networking and Server / Data Centre support experience would be an advantage
Education
National Certificate Level 4 (N4) / Grade 12 (Required)
go to method of application »
Job Description
To investigate, analyse, resolve and advise on support issues in a business application support environment.
Responsibilities:
- Participation in complete life cycle of support issues from call logging, investigation, recreation, resolution, workarounds and liaison with the client regarding delivery of fixes.
- Collaborate with business stakeholders and development teams through joint problem solving sessions to ensure that solutions are robust, correctly monitored, prioritized and lifecycle resilient
- Drive the process of optimizing current solutions through a service improvement approach to ensure return on investment and that service levels for all deliverables are met
- Provide specialized level investigation and analysis of data integrity between source and destination applications.
- Follow up and provide feedback to the customer for escalated application issues
- Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
- Extract and analyze application and system support data
- Understanding client’s business processes and requirements
- Propose and make configuration amendments
- Assist with providing and implementing temporary workarounds
- Addressing advanced customer business and technical queries
- Attend and provide input into weekly, monthly and ad hoc customer support meetings
- Review and improve operational requirements relating to the business processes
- Advise and train support teams with investigations and support processes
- Participate in performance measurement of support team members
- Be available to standby personnel for significant events
- Participate in the support team standby schedule
Education Required:
- 3 Year tertiary qualification or a relevant IT qualification
Experience Required:
- 3 – 5 years application support engineer experience
Essential Competencies:
- Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
- Problem solving exposure at application and business transaction level using application log files and SQL database queries
- Cloud based application support
- Commitment to performing routine as well as investigation/analysis work tasks
- Ability to solve medium complexity problems
- Understand and develop the support team technical competency
- Self-motivated, proactive, taking ownership of problems until they are resolved
- Mature person with the sense of responsibility to do after hours standby
Advantageous Competencies:
- Good oral and written communication skills
- Good customer relationship skills
- Quick learner (short initial ramp up period)
- Previous exposure to Telco application support
Additional Requirements:
- Comfortable with working in the customer domain
- Adjust to the needs of a flexible working environment
Additional Comments:
- Looking for above average knowledge of working with business applications on Windows & Linux, Mirco-services, AWS Cloud, etc.
- Looking for capability to understand, assist with and compile comprehensive Incident reports & PIR discussions
Education
- National Diploma: Information Technology (Required)
go to method of application »
Job Description
This is a primarily a sales function within the Altron Systems Integration Data Practice, selling Teradata into existing and new Teradata customers. This role will be primarily focused, but not limited to, the Financial Industry (Territory)
The Solutions Sales Specialist is responsible for effectively constructing and executing the sales process as well as managing new business development in the Territory. The role is responsible for maintaining, communicating and executing the sales plan for the Territory across the broader team.
This is a primary selling role that covers support and growth of existing Customers and new Customer acquisition.
INTRODUCTION TO THE ROLE:
- Altron Systems Integration seeks to appoint a key team member to assist in building on the successes of the existing sales team, with the aim of expanding its footprint and driving further growth and success.
- A well-established team of Teradata consultants works closely within the account team to generate significant and sustainable consulting services revenues, and to develop strategic initiatives that exploit the value and capabilities of an ever-expanding Teradata Eco-system environment.
- The key to success in this role is understanding the challenges and future direction of the industry segments, how these challenges apply to Teradata's customers and the value achieved for the customer in solving the challenges through solutions from Teradata and other Altron partners. It is also key to be able to help the customer develop the business case by focusing on value creation.
KEY AREAS OF RESPONSIBILITY:
- Results and Growth
- ACV and ARR Growth goal attainment
- Continued capture of relevant data in the Teradata eco-system to enable the introduction of information and value-based business improvement programmes and projects
- Strategic Prospecting
- Continuously research the relevant industry segment to be able to develop the value propositions for Teradata solutions
- Utilise a structured approach and Teradata’s qualification tools for identifying and measuring the quality of potential new business initiatives
- Develop an understanding of political relationships and their impact on buying behaviours within the account(s) to determine appropriate sales approaches for each level within the organisation
- Develop a competitive sales strategy that anticipates competitor actions and places Teradata as the best in the market to meet customers tactical and strategic objectives
- Sales call execution
- Effectively advise and influence the customer especially within the development of business needs, decision criteria, and creation of an ROI framework, through consultative selling techniques and relevant marketing/sales campaigns
- Execute high-quality one on one discussions utilising advanced questioning and influencing skills with customer non-IT business leaders, with the objective to influence the corporate strategy regarding the use of Data and Analytics
- Execute high-quality one on one discussions utilising advanced questioning and influencing skills with IT / CIO level managers
- Before any sales call, plan for key outcomes and next steps that the customer will commit to performing after the sales call (advances)
- Presenting high quality, professional presentations, and proposal materials
- Account planning
- Capture information in a constantly maintained Account Plan in accordance with the established Account Plan standard
- Continuously engage the extended sales team in account planning and execution
- Effectively utilise resources as required to best exploit available opportunities
- Reporting, Administration and Training
- Complete, lock-off and submit a monthly outlook as required based on the Altron fiscal calendar
- Update pipeline-management system tool at least weekly to maintain accurate opportunity forecast
- Complete all assigned training within the timeframes allotted
- Account and Opportunity Management
- Maintain the Account Plan in accordance with the established Account Plan standard
- Manage all opportunities in accordance with the Opportunity Management process, including the creation of Opportunity Plans, the scheduling of Early in the pipeline Opportunity reviews, the use of the Opportunity Analysis System, and the Bid Review Process
- Work through the sales process with key players in a timely manner to minimize issues in the close of an order and ensure Altron and customer objectives are met in the agreed timeframe
- Continuously develop the account to ensure repeat business combined with a proactive focus on developing new business opportunities
Education & Experience Requirements
Formal qualification:
Work Experience:
The ideal candidate will have:
- Previous experience in the Financial sector Industry
- Demonstrated results - please outline your quotas / achievements in your application
- Experience in both Account Management and growth in large accounts and New Customer wins
- Experience in selling complex technology solutions. E.g., SaaS, Data & Analytics solutions, ERP, software, professional services, and technical services
Selling Experience:
- Understanding of and success in a sales environment that requires the creation of capital expenditure plans and budgets
- Demonstrated success in value-linking and demand creation
- Proven customer relationship skills, with experience in interfacing with customers, at Executive/Director level in both business and technology, on a regular basis
- Proven ability in solutions sales environment
- Demonstrated success in proactively prospecting into existing accounts
- Demonstrated success in selling cloud offering
Planning Experience:
- Strategic planning skills
- Experience in developing and executing structured account plans for large, complex accounts and maintaining year-on-year growth
- Ability to lead complex proposals
- Proven ability to deliver against demanding targets
COMPETENCIES/PERSONAL ATTRIBUTES:
Skills:
- Account Planning and execution
- Excellent presentation, communication, and interpersonal skills
- Understanding and current use of a consultative questioning model. For example, SPIN selling or Challenger
- Competence in professional consultative selling skills such as SPIN questioning.
Ability:
- Ability to build trusted relationships with customers that assist with the positioning of Teradata products and solutions
- Ability to transform strategy into results
- Ability to work in a rapidly changing, ambiguous and often pressure-filled environment
- Ability to influence, coach and motivate others and promote teamwork
- Candour - the ability to have open and effective business conversations with customer senior leaders
- Confidence - the ability to influence others through candidate’s demeanour and professionalism
- Ability to build trusted relationships with customers that assist with the positioning of Teradata products and solutions
Personal Attributes:
- High level of personal integrity
- Customer-focused
- Result oriented
- Innovative and resourceful
- Self-motivated and competitively driven
- High degree of energy and initiative
- Resilient and focused
- High degree of empathy and emotional intelligence
Education
- B-Tech: Information Technology (Required)
go to method of application »
Job Description
- Ensure that contracted customer Service Level Agreements are met (resolved)
- To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
- To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)
- Ensure that calls are checked and updated with the latest updates until call closure
- To ensure a minimum of 98% customer satisfaction feedback rating monthly with external contracted Customers and action to position SLA and satisfaction measurement for internal support.
- Basic AD user account Administration (Account lockouts, OU Memberships)
- To Backup Engineers for customers and support staff
- To assist with Smart Hands Onsite when required
- 3G and APN configuration
- Printer support and maintenance
- Manage requests/call logged to Vendors and 3rd Parties
- To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users.
- To ensure adherence to all Altron Bytes SI processes, policies, and procedures as per prescribed compliance
- To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.
Education
- Advanced Certificate: Information Technology (Required)
go to method of application »
Job Description
We are looking for a Support Technician to provide End User Compute Support for users of our client, that provides exceptional entertainment and phenomenal content from all over the world, to millions of households in sub-Saharan Africa, delivering an unparalleled viewing experience through cutting-edge technology and platforms
Key responsibilities:
- Manage, maintain, and repair IT systems
- Maintain the company’s computer services and equipment
- Provide guidance and best practices to Junior Support Technicians
- Build partner relationships with client and be trusted IT Advisor
- Ensure that contracted customer Service Level Agreements are met (resolved)
- Ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
- Ensure that calls are logged retrospectively if no call was logged for work completed (No ticket No Ride)
- Ensure that calls are checked and updated with the latest updates until call closure
- Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support
- Administer User and Computer accounts, as well as Group membership in AD
- Perform various tests on all hardware platforms and networks and document all operating system software
- Practice Expert knowledge on Preventative Maintenance
- Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required
- Co-ordinate with staff to install and configure all EUC
- Identify and resolve all hardware and software issues
- Installing, Configuring and Updating required hardware and software
- Troubleshooting and diagnosing to detect and solve technical problems
- Design and perform various tests on applications according to required standards
- Maintain and develop all user applications and define specifications based on client requirements
- Ensure that best practices are adhered to
- Ensure that Standard Operation Procedures are followed
- Provide input to the Monthly Operations Report
- Ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
- Backup Engineers for customers and support staff where required
- Manage requests/calls escalated to Vendors and 3rd Parties
- Train employees to analyse and repair all product failures and analyse customer requirements.
- Ensure adherence to all Altron Bytes SI processes, policies, and procedures as per prescribed compliance
- Ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework
Requirements for success in this role are:
- CompTIA A+ certification
- CompTIA N+ certification
- ITIL Foundation Certification
- Microsoft Azure Fundamentals – AZ900
- Microsoft Office 365 Fundamentals – MS900
- MTA: Windows Operating System Fundamentals (Windows 10)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Apple Mac Apple Certified Support Professional (optional based on customer requirements)
- 3 – 5 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications
Education
- National Certificate Level 4 (N4) / Grade 12 (Required)
go to method of application »
Job Description
Key Responsibilities:
- Assist Account Managers and Business Development Managers to source data or support documentation for RFQ's and RFP's
- Be the point of contact for bid support documents
- Update supporting documents every 3 months or as and when required
- Obtain payments for bid documents
- Database management (CRM)
- Compile account review packs for the Account Managers and Business Development Managers
- Create IO's for sales teams
- Following up on fitment cases and ensuring that vehicle fitments are booked
- Ensuring that vehicle fitments appear on CRM and on the BI dashboards
- Manage small PE fleets
- Telesales : small fleets 1 to 5 vehicles
- Upgrade/ renewal of existing small fleets
- Assist Account Managers and BDM's with territory plans and customer visits
- Handle customer queries
- Collate sales stats
- Compiling presentations
- General administration
Qualifications:
- Matric
- Computer literacy is very important (MS Office)
- Own vehicles (essential)
- Tertiary qualification (advantageous)
Technical Competencies:
- at least 2 to 3 years experience in an administration role
- Experience tender environment
- Report writing
- Power Point Presentation and delivery
- Project scheduling and planning
Education
- National Certificate Level 4 (N4) / Grade 12
go to method of application »
Job Description
- Ensure that all contracted Service Level Objectives and Satisfaction targets are achieved.
- To ensure that all calls are logged correctly, updated correctly, followed up, escalated timeously, serviced and closed with sufficient detail.
- Ensure that all calls achieve service level targets and quality objectives.
- Ensure that all platforms are designed, supported and maintained in accordance with applicable best practise recommendations.
- Ensure that all routine monitoring and maintenance tasks are completed according to schedule and to the prescribed standards.
- Ensure that all open calls are constantly reviewed and updated until call closure
- Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support.
- To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users.
- To ensure adherence to all Altron and Customer processes, policies and procedures as per prescribed compliance
- To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.
- Perform the role of a technical leader and serve as mentor for you peers.
Support
- Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems.
- Recommends and may implement software or hardware changes to rectify problems or address improvement opportunities.
- Maintain and provide support for Clients Infrastructure Services.
- Work with other Engineers, Vendors, and Architects for resolution of issues.
- Request technical assistance and escalate when necessary.
- Document, monitor, report, and manage the resolution of issues.
- Recommend procedures and controls for problem resolution.
- Develop and implement workarounds and temporary solutions.
- Create and update technical documentation.
- Contribute to Knowledge Base Articles.
Maintenance
- Develop, optimise and automate Maintenance tasks.
- Develop, optimise and automate Update Tasks.
- Continuously review existing maintenance tools, processes and services and propose optimisation.
Monitoring
- Develops, maintains, recommends, documents, and supports tools and back-end utilities to provide Performance, Capacity and Availability management.
- Implement, Optimise and Support Application Performance Management.
- Performs capacity workload modelling and availability analysis for a variety of platforms and environments.
- Develop and Recommend changes and enhancements for improving the monitoring service.
- Assess and analyse availability monitoring metrics and reports to provide recommendations.
- Assess and analyse capacity monitoring metrics and reports to provide recommendations.
- Monitor and Optimise System Maintenance Plans.
- Develop and complete performance and control reports.
Deployment
- Deploy, upgrade, and migrate platforms, systems and applications.
- Lead and assist with deployment projects.
- Create and update deployment project plans and schedules.
- Create and update technical documentation.
Design and Develop
- Work with sales and presales resources to architect solutions, services and pricing.
- Accurately estimate effort required for projects and services.
- Integrate solutions with other applications and platforms based on engineering requirements.
- Develop scripted solutions and automation.
Security
- Ensures adherence to security requirements.
- Reports security issues when appropriate and gathers required information.
- Analyses audit trails to detect systematic security violations.
- Makes recommendations to improve security and participates in investigations.
- Assist with implementation of Security recommendations.
- Work with auditors and security professionals to implement and enhance security.
Backup and Disaster Recovery
- Manage and Monitor Backup Services
- Continually assess backup and DR and escalate any risks.
- Implement the DR plans for disaster recovery.
- "Participates in the design, implementation, and
- execution of backup and disaster recovery plans for infrastructure solutions."
- Document and Optimise Backup services.
Service Level Management
- Manages all calls assigned to you in accordance with SLA objectives.
- Assists the team to drive service level excellence.
- Monitors systems and services to ensure that performance targets are met
- Contributes to service level reports.
Continuous Improvement and Innovation
- Identify and recommend Continuous Improvement and Innovation initiatives
- Analyse and report on operational metrics to understand performance and to ensure success in process improvements.
- Recommends and develops solutions for improvement of policies and procedures.
- Identify tasks eligible for automation.
Governance and Risk Management
- Ensure adherence to Customers Corporate Governance and Risk Management Policies as per prescribed compliance
- Formally raise any identified risks and issues with your direct manager.
- Adhere to all Health and Safety Requirements.
- Review and update the risk and issue register.
External Parties and Relationship Management
- Working vendors and 3rd parties to implement and support solutions.
- Working with Third Parties to resolve issues.
- Third Party Management.
Continuous Learning
- Update skills to align to company certification targets and customer requirements.
- Continuously increase knowledge to be the Subject Matter Expert in your Field.
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
- Service Desk
- Peers within the Group
- Operations Manager
Reasons for Interaction:
- Call Management
- Collaboration and mentoring
- Provide input and feedback
External:
- Clients (End User)
- Customer Management
- Vendors
- Third Party Service Providers
Reasons for Interaction:
- Assist with incident, request and projects
- Presentations, RCA’s, meetings, feedback and reports
- Vendor projects and escalations
- Collaborate on issues resolution and projects
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- Matric; National Certificate or Technical Support NQF Level 4 SAQA ID 78966.
- National Diploma or relevant B Degree.
Professional Qualifications
General
- Systems Operations on AWS
- Microsoft Azure IaaS
- Microsoft Azure Site Recovery
- Dell Hardware
- Windows Server Network Infrastructure: Configuration
- Windows Server Active Directory: Configuration
- Microsoft Certified Professional
- MCSE 2016
- CompTIA A+
- Linux
Advantageous
- Project Management Certification
- TOGAF
- ITIL Service Design
- Certified Cloud Architect
Years of Experience
- More than 5 years Technical Support on an Microsoft Hybrid Active Directory Environment
- More than 5 years Technical Support on an VmWare Enterprise Environment.
- Experience designing and implementing enterprise solutions and platforms.
- Experience in creating documentation: service definitions, technical support, design and SOP's.
AND
Infrastructure Services
OR
Manage Monitor and Automation Services
-
Of which at least 3 years’ experience in the support and administration of Enterprise Platform where at least 1 year has been in a senior support position. (e.g., SCOM, SCCM, SCOrch, Azure Monitor)
Other requirements
- Reliable Transport and travel for work
- Provide backfill for customer and support staff when required.
- Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
- Conflict management
- Excellent prioritisation skills.
- Strong problem-solving skills.
- Ability to work independently and within teams.
- Ability to impart and share knowledge and skills.
- Ability to work under pressure.
Behavioural Competencies
The incumbent is required to have demonstrated the following competencies:
- Strategic Thinking: Examines issues and creates plans with a long-term perspective. Generates ideas and critically evaluates future scenarios. Applies external and internal factors to strategy development. Considers long term strategic impact when making decisions or setting direction. Ensures that short-term goals support long-term strategy.
- Business Acumen (Commercial mindset). Uses a methodical problem-solving approach as a foundation for effective decision making taking into account importance, urgency, risk and financial implication.
- Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.
- Advanced Problem Solving: Anticipates, identifies and defines problems. Seeks root causes. Develops and implements practical and timely solutions.
- Teaming: Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes. Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders.
- Change Advocate: Identifies and acts upon opportunities for continuous improvement. Encourages prudent risk-taking, exploration of alternative approaches, and organizational learning. Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty.
Education
- National Diploma: Information Technology (Required)
go to method of application »
Job Description
Knowledge and skills
- Good knowledge of motor vehicle electric/electronic and alarm/immobilizer systems.
- Installation of SVR units
- Installation of Fleet Management units
- Repair of SVR and Fleet Management products
- Installation/maintenance of Cameras
- Installation/maintenance 2-way Radio
- Good administration skills for correct Job Card completion
- Excellent planning and organizing ability
- Attention to detail
- Excellent decision making and problem-solving ability
- High levels of integrity
- Ability to work under pressure
- Computer Literate
- Special requirements
- Good understanding of specialized Fleet Management system fitments
- Knowledge of yellow equipment vehicles
- Knowledge of forklifts
- Own reliable cell phone is essential
- Grade 12 / Matric qualification
- 10 years of technical experience
- Valid driver’s license
Education
- National Certificate Level 4 (N4) / Grade 12: Automotive Engineering (Required)
go to method of application »
Job Description
The Business/Systems Analyst will form the bridge between the business and the development team working within the Business Analyst team to define requirements with in the Telco space. The Business Analyst interfaces with the systems analysts and development team to define technical solutions and support features through the development life cycle.
Responsibilities:
- Effectively manage expectations of external clients and internal stakeholders
- Act as a liaison between customers and internal teams
- Ensure a clear understanding of customer needs and objectives
- Utilize strong communication skills
- Actively listen to customer feedback
- Address concerns and promptly convey them to relevant stakeholders
- Proactively gather, analyze, and document information on business and IT processes
- Become a valuable source of knowledge and expertise
- Conduct research, engage stakeholders, and stay updated with industry practices
- Share relevant information, clarify processes, and address inquiries
- Facilitate effective communication and ensure a clear understanding
- Streamline operations, enhance efficiency, and enable informed decision-making
- Serve as a dependable central source, empowering stakeholders to fulfill their responsibilities effectively
- Take responsibility for creating and facilitating relevant business processes
- Identify the needs and requirements of the organization and stakeholders
- Gather insights and input from various teams and stakeholders
- Analyze existing processes and propose innovative solutions for improvement
- Collaborate with business leaders and subject matter experts
- Facilitate the implementation of new processes
- Communicate the purpose, benefits, and steps of the processes to stakeholders
- Enhance operational efficiency and productivity
- Drive overall business success
- Adapt to changing business needs and optimize resource utilization
- Deliver value to internal and external stakeholders
- Drive process excellence within the organization
Education Required:
- Matric / Grade 12 essential
- 3-year Degree / diploma in Information Technology/ Computer Science/Engineering degree preferred
- Business Analysis course/certification (Highly beneficial)
Experience Required:
- 3 to 5 years’ work experience in an analyst role
- Understanding of IT systems integration
- Experience contributing to the development life-cycle for agile software development
Skills Required:
- Strong communication skills
- Ability to facilitate sessions with a various levels and disciplines of people
- Problem solving skills
Education
- National Diploma: Information Technology (Required)
go to method of application »
Job Description
The primary responsibility in this role will be to establish and enforce pricing guidelines for our products and services.
You will closely watch the market and develop a tactical pricing plan for relevant business units to ensure we remain competitive while still making a profit.
To take the lead on large tender pricing, especially where more than one Practice is responding
Provide guidance on all Large Deals/Tenders pricing across Altron Systems Integration
- Apply applicable costing techniques/strategies to develop prices for individual deals and proposals
- Financial review of compiled pricing proposals
- Be responsible for the overall health of the financial bid submissions
- Challenge underlying costs with the pricing and technical teams where standard costing approach may not have been adhered to
- Working with various internal teams (practices)
- Consolidate and structure competitive pricing on service
- Reach out to all Practice leads to assist in building pricing templates
Assist the Commercial Manager in Developing Pricing Models
- Develop pricing models for all proposals
- Innovate with new pricing models as industry changes
- Financial modelling
- Continuous improvements, especially focused on cost reduction demands
- Pricing calculation and presentations
Competitive Analysis
- Assist in Loss Analysis
- Keep informed on pricing analysis methods and industry trends
Continuous Improvement
- Conduct quarterly review of Pricing models used with in Business Practices
- Improve existing dynamic pricing tools to effectively respond to changing market needs and trends
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
- All Business Unit Leads and Practice Leads
- Architects and Pre-Sales
- Executive Team
- Bid Office
- Finance Team
Reasons for Interaction:
- Consult with internal customers
- Obtain and share information
External:
- ASI Distributors
- ASI 3rd Party Suppliers
Reasons for Interaction:
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
Years of Experience
Other requirements
- Experience in working with Pricing models and understanding of pricing strategies, specifically in Cloud Services and Consumption Models
- Managed Services and Outsourcing Pricing Experience Beneficial
- Advanced Excel skills
- Presentation skills
- Consultation skills
Behavioural Competencies
The incumbent is required to have demonstrated the following competencies:
CUSTOMER FOCUS
- The practice of consistently focusing on one’s own efforts and the efforts of others on anticipating customer needs (internal or external) and proactively taking steps to delight and collaborate with customers
- Engages the collective intelligence to achieve results across organisational boundaries
GET THINGS DONE
- Displays the quality of insight, being able to visualize what should be done to achieve particular goals and create a successful future. Always keeps in mind consequences of a choice for all affected parties
- Work with others to exercise judgement around opportunities that represent the most potential for innovation and return on investment for Altron and it’s stakeholders
BE THE GLUE
- Treats people with dignity, respect and fairness
- Give proper credit to others; stands up for deserving others and their ideas even in the face of resistance or challenge
- Find ways to overcome or eliminate barriers that are hindering achievement of goals
- Quickly respond to unforeseen changes in the business
- Able to adapt one’s approach as requirements or situations change
- Ability to stay the course regardless of challenges and difficulties
Education
- Bachelor's Degree: Finance
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail