Engineer: Systems - Lethabong at Altron Managed Solutions

Job Description

We are looking for a Systems Engineer, to monitor, maintain and support Microsoft SCCM and SCOM ICT infrastructure, platforms and technical applications. As a System Engineer you have both the training and experience to perform all duties expected of a Systems Engineer.

Key Performance Area

• Ensure that all contracted Service Level Objectives and Satisfaction targets are achieved
• To ensure that all calls are logged correctly, updated correctly, followed up, escalated timeously, serviced and closed with sufficient detail
• Ensure that all calls achieve service level targets and quality objectives
• Ensure that all platforms are supported and maintained in accordance with applicable best practise recommendations
• Ensure that all routine monitoring and maintenance tasks are completed according to schedule and to the prescribed standards
• Ensure that all open calls are constantly reviewed and updated until call closure
• To ensure a minimum of 98% customer satisfaction feedback rating monthly with external contracted Customers and action to position SLA and satisfaction measurement for internal support
• To ensure continuous communication to the technical team and feedback regarding escalations to Peers, Management and Users
• To ensure adherence to all Altron and Customer processes, policies and procedures as per prescribed compliance
• To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework

Qualifications; Skills & Required Work Experience:

• Matric; National Certificate: Technical Support NQF Level 4 SAQA
• CompTIA A+ 
• CompTIA Networks+ 
• ITIL Foundation 

And 

Infrastructure Services 

• Microsoft MCSE  
• Scripting and PowerShell 

OR 

• Microsoft Certified Associate 

OR 

• VMware Certified Associate (VCA) 
• VMware Certified Professional (VCP) 

OR 

• AWS Certified Cloud Practitioner 

OR 

• Equivalent Certification 

And 

Advantageous 

• Project Management Certification 
• ITIL Certification 

Years of Experience 

• More than 2 years Technical Support with an emphasis on MS Server Operating Systems, Networking and Applications.  
• Demonstrated solid Technical skills, knowledge and experience in the maintenance, support and troubleshooting of Infrastructure, Windows Server Operating Systems, Active Directory, Group Policy and supporting services and Hardware. 

And 

Manage, Monitor and Automation Services 

• Of which at least 2-year experience in the support and administration of applicable monitoring, Management or Automation platform. (e.g., SCOM, SCCM, SCOrch, Azure Monitor) 

Other requirements 

• Standby and after-hours work 
• Reliable Transport and travel for work 
• Provide backfill for customer and support staff when required. 
• Communication (Written and Verbal) - Clear, concise, good command and conveyance of language 
• Conflict management 
• Excellent prioritisation skills. 
• Strong problem-solving skills. 
• Ability to work independently and within teams. 
• Ability to impart and share knowledge and skills. 
• Ability to work under pressure. 

Education

• National Certificate Level 4 (N4) / Grade 12 (Required)