Career Opportunities at Absa Group Limited (Absa)

Job Description

New To Bank customer acquisition

• Identify market opportunities to drive bulk customer acquisitions to increase Absa transactional banking market share.
• Identify and commercialize partnerships that enable Absa to acquire new to bank customers (SME, Commercial, Premium)
• Develop and maintain an understanding of market trends and business lifecycle challenges and opportunities facing clients to offer solutions that meet clients needs. Develop and maintain an understanding of competitor bank offerings including products, pricing, services etc
• Provide specialist support in the application of robust Customer Relationship Management practices, to
• deliver a seamless customer experience.
• Monitor and distribute leads on the CustomerOne and conduct sales and client strategy meetings to drive holistic solutions for clients with key stakeholders.

Sales Management:

• Translate the Product sales strategy into a comprehensive Regional Business Growth Plan and direct the execution thereof.
• Mobilise the GBS Regional Team by ensuring adequate levels of capacity and capability to support the effective implementation of the RB Product Regional Business Growth Plan.
• Work closely with Area Segment Managers by supporting them to achieve set sales targets for the region through customer education, coaching employees and execution of product sales and marketing plans
• Manage the levels of performance and service standards that need to be achieved by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team.
• Manage pipeline and cross selling of existing clients and manage the potential outflow.

Campaigns Management

• Support with driving sales campaigns and best practice on all RB products into the respective segment (SME & Commercial).
• Complement and work closely with regional product managers , together with Area Segment Managers to drive RB Product sales growth across Relationship banking product offering)
• Ensure the use of Data & Analytics to create, execute and monitor the performance of RB Product sales campaigns.
• Identifies product sales campaign opportunities by understanding RB Customer (SME & Commercial) requirements.

People Management:

• Lead GBS product sales team in line with Absa values
• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Compliance and Risk Management:
• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Drive regulatory compliance of the Product Sales & Channel Support Teams by maintaining a view of the end-to end process fulfilment within the Product Sales environment in collaboration with adjacent business areas within the value chain.
• Ensure that processes, control requirements and risk management frameworks that impact the region are adhered to and understood by all members of the team.
• Ensure that regional staff completes compulsory compliance training to minimize the risks by verifying completed training statistics and through the creation of an environment of continuous learning.

Collaboration :

• Working closely with Regional Product Sales teams to identify and drive opportunity increase Absa penetration to the market.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide continuous feedback regarding relevance, appropriateness and market competitiveness of product propositions to RB Product owners.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships.
• Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance.
• Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance

 Collaboration

• Constantly seek to improve ways of working by challenging the status quo and supporting and empowering climate within the team, sharing knowledge, experience, best practice and

providing constructive feedback as required. 

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Utilize your 5 years’ experience within a Banking Service Industry, minimum 3 years’ experience in Customer Relationship Management to build and optimize market networks, ability to collaborate across internal and external platforms to build solid pipelines for business growth, across volume and value. Duties include Planning & growth, Driving Retail acquisition and business growth, Competitor analysis and insights, Financial/commercial acumen, strong selling skills, deal structuring and proposing, leads generation, B-degree in Finance, Commerce or Banking (NQF level 6.) NQF 7 preferred. A FAIS recognized qualification min 120 credits and RE5/1 Certificate completed.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

The purpose of the Customer Sales Agent role is to increase the sales of the company’s products and services to achieve predetermined sales targets.

The incumbent builds and maintains relationships with customers and provides excellent customer services to ensure that the customer sees the product and service as attractive. The incumbent provides customer service and supports customer queries and requests with the goal of closing the sale. Reactivates dormant accounts and creates opportunities to cross sell and support the retention strategy.

Supports the goal to reduce client attrition. The sales process involves both inbound and outbound activities.

This role is a FAIS role and complies with the relevant legislative requirements.

Key Accountabilities

Job Description

Accountability: Selling products and services

• Obtain predetermined sales targets.
• Contact the customer and executes the sales process within turnaround time.
• Delivers customer sales and services through adherence of quality service standards.
• Achieves predetermined sales targets through generating quality applications.
• Determine customers’ needs by exploring for all possible cross sell opportunities to ensure first call resolution.
• Tracking of conversions from lead or call to application and then to fulfilment.

Accountability: Reduction of customer attrition

• Speaks to customer to ensure that their needs are identified, and then pitches various options.
• Adheres to shared company values and service standards with regard to customer interaction.
• Resolves customer dissatisfaction / complaints and takes ownership of the problem.
• Communicates with the customer according to company standards.
• Address the customers’ need with product knowledge is technically accurate.
• Preparation for the outbound call and then provide alternative products solutions were applicable.

Accountability: Information management

• Update the system with accurate information to inform accurate MI reporting

Accountability: Adherence to risk and governance

• Strictly adhere to all risk and governance policies and procedures
• Participate in survey (EOS) and in findings action plans.
• Support BSSA CSI initiatives.
• Adherence to NCA, FICA and FAIS legislation.
• Comply with Risk and Control Activities and adherences.
• Comply with all Human Resources policies and procedures
• Understand and accept responsibility for all system access granted in line with all fraud risk management policies.

Accountability: Training and development

• Participate in all schedule training and multiskilling opportunities.
• Participate in coaching sessions.
• Owning and being proactive about own training and development.
• Participate in idea sharing through pitch in initiative.
• Complete all compliance training within prescribed timelines.

Education And Experience Required

• Matric or equivalent NQF level 4 qualification
• Diploma or equivalent NQF level 5 qualification will be an advantage
• Passed RE exams will be an advantage
• At least one year experience and exposure to call/service/contact centre environment
• Previous sales experience in a Banking environment will be an advantage

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Job Summary

We are looking for your exceptional sales track record in order to provide specialist value added service and solutions to customers to meet business growth in Trade Finance & International Banking, by customer acquisition, retention and facilitating internal and external relationships across stakeholder touch points.

Job Description

Your accountabilities will include:

• Identifying and reviewing client needs so as to provide advice and deliver products and services by maintaining a strong relationship with clients and stakeholders.
• Resolving client issues appropriately and escalate those unable to resolve to the respective banker or Regional Sales Manager
• Identifying market and industry trends, by analyzing sector research, economic periodicals and industry journals and advise CIB stakeholders and clients on these.
• Regularly identifying and reviewing client needs so as to provide advice and deliver product and services by maintaining strong relationship with customers and being solution oriented
• Joint client visit with coverage bankers to provide customer solutions, and where necessary attend, client visits alone.
• Acting as an ambassador for ABSA with clients and maintain strong long term relationship by applying formal and informal client relationship management techniques.
• Providing advice in the handling of complex client transactions by providing additional insight, detail and information on clients, where appropriate (examples would include credit arrangements or Excon dispensations)
• Educating, sensitising and providing feedback to internal target market stakeholders regarding the joint responsibility to achieve income objectives.
• Establishing relationships with potential clients and pursue opportunities to expand CIB Trade, International Banking & Working Capital business for the related segment/sector.
• Contracting new business opportunities by identifying current and new clients for expansion in transaction volumes and value extraction through cross selling of products or services.
• Growing own client portfolio by attracting new clients through participating in promotions, at and sales initiatives in order to achieve and exceed contracted sales targets.
• Negotiating and closing deals with customers to realize set targets.

Please send us your CV if you have:

• B Degree in Banking, Economics and Finance
• Current FAIS Qualifications required with minimum 6 months FAIS experience
• 4 years General Banking experience (advantage) plus 4 years International Banking/Trade Finance/ Working Capital advisory experience.

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

Work as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes

Job Description

Analysis (including Business Case)

• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)

• Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)

• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

People

• Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
• Conduct peer reviews & problem solving within and across the broader team

Education

• Bachelor's Degree: Information Technology

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Job Summary

Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

To manage the a portfolio of stockbroking products and platform to ensure sustainable and competitiveness through the development of features and solutions.

Job Description

• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction
• Business Performance: Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outcomes
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
• Administration: Effectively fulfil all required administrative duties, including tracking and reporting

Others:

• Conducting market research;
• generating product requirements;
• sales ,marketing and educational initiatives;
• determining specifications;
• production timetables;
• pricing;
• time-integrated plans for product introduction;
• developing strategies for the product in line with the stockbrokers strategic objectives;
• whilst ensuring that the appropriate governance is applied.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

To lead the development of business strategy and new products for stockbroking and portfolio management. Ensure effective development and implementation of business development initiatives to drive sustainable growth.

Job Description

• Strategy Development: identify business models, customer segments and new products to drive growth. Develop product pricing and positioning strategies.
• Business Development: Agree on financial targets/new business targets and set out tactical plans to achieve this on an annual basis. Form relationships with internal and external business partners critical to delivering business objectives.
• People Management: Coach, mentor, and manage team members toward driving business objectives and ensuring colleague development (where applicable).
• Product Development: Translating product strategy into detailed requirements.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

To be the business owner for the products to offer clients as part of their retirement solutions.

Job Description

• Commercial management: Accountable for managing the commercial performance (P&L) of the product across the product lifecycle in support of the business's high-level financial ambitions and Balance Sheet shape
•  Product Management: Delivers a compelling and insights led Product Proposition offering that aligns to and enables the business and customer strategies:
•  Product Infrastructure: Accountable for the entire end-to-end infrastructure (People, Process and Technology) on which the product runs to support the target customer experience whilst ensuring that the product remains commercially viable by ensuring
•  People and Culture: Builds and sustains a culture that aligns to the business's colleague experience to deliver the target customer experience and financial performance.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

Accountabilities:

Achieve Objectives to Reach Financial Goal

• Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
• Act as a single point of reference to appropriately solution the customer
• Be accountable for customer on boarding and end to end sales fulfilment by utilizing the appropriate systems (e.g. COR and E2E)
• Acquire new primary customer’s relationships by utilizing internal and external sources
• Identify sales gaps by comparing actual performance against target
• Avoid Business Risks
• Adhere to legislative and regulatory requirements

Customer Satisfaction

Education And Experience, And Competency Requirements

Education

Further Education and Training Certificate (FETC)

• Lead a culture of customer centricity and increased customer satisfaction and loyalty, and log all complaints on the appropriate system
• Build long term relationships with customers
• Minimum - NQF level 5 relevant qualifications (accredited with FSB).
• 2 years sales experience.
• Proficient in MS Office (Word, Excel, Power Point and Outlook) and the Internet.
• No criminal record.