Available Roles at BCX

Core Description

• Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels.     

Key Deliverables / Primary Functions

• Accurate and timeous logging, updating and closing of incidents, ensuring all necessary information supplied, including the Estimated Times of Arriva (ETA) for logged incidents.  
• Managing the assigned area, ensuring that incidents are resolved within the average Service Level Agreement (SLA) with the Customer (which is between 10 – 15%).  
• Following up on incidents logged daily, keeping a record relating to queries, as well as incidents closed daily, and generating a report of such.   
• Resolving between 700 to 900 calls daily with the correct closing details selected. 
• Updating the Cause and Warranty information, ensuring to inform the technician if the site is under warranty.  
• Recognising, documenting and alerting the Call Centre Supervisor of trends in customer calls.  
• Ensuring that issues / severities are escalated to the relevant managers; as well following up on escalations through the day, reporting feedback.  

Core Functional Skills & Capabilities

• Attention to detail
• Microsoft Office
• Microsoft Excel
• Communication
• Teamwork

Core Behavioural Competencies

• Working with people
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Planning & Organising
• Coping with pressures & setbacks
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience within a Call Centre type environment.  

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Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.  

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) 
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis 
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements  
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.  
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards  
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. 
• Diligently drive SLA

Core Functional Skills & Capabilities

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Working with people
• Following instructions & procedures
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Achieving personal work goals & objectives
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment 

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Core Description

• To be responsible for the physical binning and issue of stock against appropriate requirements as well as keeping stocks and stores items in good order, records stock movements and keeps the warehouse clean and tidy.

Key Deliverables / Primary Functions

•  Check the supplier documentation against physical items and verifying quantity and specifications prior to acknowledging receipt or recording short delivery/ damages on the   documentation.
•  Code stock received in accordance with control procedures and positioning items in the appropriate location.
•  Conduct stock counting sequences, applying control procedures using specific coding/ labels to indicate counted stock and quantities.
•  Distribute stock items to personnel, ensuring appropriate authorization, draw from stock and make entry of stock withdrawal in manual register.
•  Prepare stock schedules detailing the quantity of stock on hand detailing reason for specific variances and the need for stock adjustment and forwarding for perusal, processing, and approval.
•  Update stock registers and control sheets, reflecting opening balances, movement, and stock on hand.
•  Assist team members with query resolution on SAP.
•  Leading a team to conduct stock counts and stock take-on initiatives.

Core Functional Skills & Capabilities

• Attention to detail
• Supply Chain Management
• Stock Management
• Occupational health and safety protocols - 2
• Problem solving
• Core Behavioural Competencies
• Planning & Organising
• Adhering to principles and values
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Following instructions & procedures

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage

Experience

• 2 years’ experience as a storeman in a logistics environment

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Core Description

• Responsible for developing and supporting complex Java applications and functions primarily in the financial system and ERP Solutions. This includes Designing, coding, and debugging software whilst improving the performance of existing software

Key Deliverables / Primary Functions

•  Apply and monitor the use of required modelling and analysis tools, methods and standards in an intelligent and effective way
•  Create well-documented and re-usable assets withing the developer solutions architecture.
•  Successfully utilise business experience and skills to assess and advise on the practicability of alternatives, combining technical limitations with operational realities
•  Improving the performance of existing software.
•  The need to stay abreast of technological developments in the industry and recommend roadmap for upgrades
•  Produce clean, efficient code based on specifications.
•  Integrate software components and third-party programs.
•  Verify and deploy programs and systems.
•  Troubleshoot, debug and upgrade existing software.
•  Gather and evaluate user feedback.
•  Prioritize, assign and execute tasks throughout the software development life cycle.
•  Write well-designed, efficient code.
•  Review, test and debug team members' code.
•  Create, update and maintain documentation

Core Functional Skills & Capabilities

• Technology Consulting
• Continuous Improvement
• Software Development Life Cycle (SDLC)
• Java/ JavaScript
• Spring / Spring Boot Framework

Core Behavioural Competencies

• Analysing
• Adapting & Responding to change
• Applying expertise & Technology
• Culture Match
• Delivering Results & Meeting customer expectations
• Job Match
• Learning & Researching
• Writing and Reporting

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Additional Education Preferred /Advantage
Experience

• 5+ years’ experience In Java development, SOLAR experience will be beneficial

Or

• 7+ years’ experience in Java development, SOLAR experience will be beneficial

Certifications

• Professional Memberships in Relevant Industry
• Level of Engagement & Span of Control
• Special Requirements / Employment Condition
• Valid Drivers license

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Core Description

• To be responsible for all Unix/ Linux (open systems) related installations, modification, monitoring, testing and maintaining the cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving. Providing general technical consulting on systems to clients and engineers, co-operating with sales and support personnel on client requirements and needs as well as assisting engineers in technical functions.

Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties and actively identify any risks
• Be first point of escalating for service delivery complaints (all priority levels) with support teams. 
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement. 
• Manage Due Diligence reports and Proposals for new clients.
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Active support and maintenance of Active Directory, Azure Active Directory, Microsoft Identity Management infrastructure is aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning, 
• Create and maintain technical infrastructure standards & procedure. 
• Evaluate operational compliance and assist in audit reviews. 
• Participate in technical design and assist in defining thresholds for monitoring and support.  
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors

Core Functional Skills & Knowledge

• Problem management
• Product Knowledge
• Result Orientation
• Unix/Linux Systems

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Leading and supervising
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years’ experience in Unix/ Linux

OR

• 7 years’ experience in Unix/ Linux - Gr12

Certifications

• Red Hat Sales Specialist - IT Automation & Management
• IBM Sales: Power Systems with AIX