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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To implement Working Capital lending solutions and Transactional Banking solutions across the client base (existing and new) in order to maximize sustainable revenue streams through the pursuit of profitable and innovative transactions.
Job Responsibilities
- Build sound client relationships (existing and new clients) by clear communication; regular meetings and setting clear objectives and timelines.
- Manage internal stakeholder relationships through collaboration across all clusters; clear communication; agreeing on objectives and timelines and requesting stakeholder input in decision making.
- Build professional relationships by networking. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Evaluate deal progress in line with set objectives and timelines by scheduling and leading progress meetings; following up on deliverables; scheduling review meetings with client and reviewing own work before submitting to relevant stakeholders.
- Ensure timeous submission of credit reviews by effectively planning (setting deliverables; expectations and timelines); early engagement and following up stakeholders on deliverables; delegating and reviewing associates work and assisting in deal implementation across various aspects of the transaction.
- Monitor and assess credit exposure for any increase in risk by assessing exposures for appropriateness taking into consideration the client business performance and market conditions.
- Adapt to changes in all relevant legislation and industry trends by attending relevant training sessions or informal meetings with relevant divisions.
Job Responsibilities continued
- Ensure appropriate allocation of revenue streams by submitting proposals to finance including a motivation for the recommended classification of the revenue.
- Resolve work obstacles by lobbying and one on one engagements with relevant stakeholders.
- Lead transaction to close by completing deal assessments; running various pricing scenarios; structuring the transaction; negotiating legal documents; preparing credit applications and executing on compliance and presenting application to credit committee.
- Maintain and build existing and on-board market share by applying your professional skills.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified time frame.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Contribute to developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholder’s businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Minimum Experience Level
- 7-10 years' experience in relevant product or related industry
- Strong understanding of Working Capital lending solutions and Transactional Banking solutions.
go to method of application »
Job Purpose
- The Credit Manager’s objective is to assess and evaluate the lending application for Commercial clients, to minimise impairments and maximise profit.
- This role includes consistent application of the Nedbank’s credit policy, through a risk-based affordability assessment, periodic credit reviews of existing customers, and assessing the creditworthiness of potential customers within the agreed risk parameters as set out in the Nedbank Credit Strategy.
Job Responsibilities
- Validate client and supporting information through analysing and reviewing credit applications by assessing contents of documents for the proposed funding package and the viability of funding being applied for.
- Appropriate client solutioning in line with clients’ business model
- Meeting client expectations by operating within the specified parameters, Service Level Agreements (SLA) and ensuring deliverables are timeously met whilst still ensuring that credit processes are adhered to including mandated official sign on all applications
- Adapt to changes in Legislation by providing input to redesigning credit processes, systems, policies, and procedures where applicable, by recommending and making submissions to the relevant parties.
- Support daily activities of larger team by monitoring the output, by performance and build the intellectual capital of the team.
- Supporting the achievement of the business strategy, objectives, and values by reviewing Nedbank and Business Unit Plans and ensuring delivered systems, processes, services, and solutions are aligned.
- Share knowledge and industry trends with team and stakeholders during formal and informal engagements.
- Identify development areas and align to a personal career plan through input and feedback from leadership and ensure all personal career plan activities are completed within specified timeframe.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Requriements
- NQF Level 7 or Higher in a Financial or Banking related field essential
- CIMA, Credit management degree or equivalent will be advantageous.
- Valid driver's license and own reliable vehicle
- Min 5 Years’ Credit Assessment / Credit Evaluation and decisioning experience within Banking environment
- Min 3 Years' Business Banking experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations.
- Firm understanding of legalities associated with lending and collateral
- 1 – 2 Years’ experience in a Team Management / Supervisory would-be advantage
- Proven track-record on managing a large book.
- Must be prepared to travel.
go to method of application »
Job Purpose
- To provide senior respresentation for Nedbank by liaising with the various ombudsman officesand regulatory bodies and proactively advising and acting in terms of alternative dispute resolution practices, legal issues and risk mangement for internal stakeholders.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Ensure all received complaints are recorded onto the Register/Client Relationship Management(CRM) database by capturing the complaint details in order to create a reference number and ensure effective tracking of complaint.
- Ensure documentation is available/recorded by uploading the physical hard copy or e-mail complaint and supporting documentation pertaining to the complaint.
- Identify opportunities for resolution; improvements to processes and client service by highlighting service gaps in processes and non adherence to regulatory compliance.
- Ensure the appropriate Business Unit provides a satisfactory response to the complaint by monitoring and reviewing progress on the complaint.
- Mitigate reputational and financial risk by highlighting service gaps in processes and non adherence to regulatory compliance.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Meet external clients needs by submitting responses to complaints within deadlines; provide supporting documentation; respond timeously to further questions and negotiate recommendations within the bank.
- Ensure clients claims are processed by providing proof and supporting documentation to the client.
- Build and maintain effective internal/external relationships by organising workshops; discussion forums and keeping the team updated on changes in the department or new requirements from the Regulatory bodies.
- Respond timeously to the Ombudsman to avoid penalties by resolving complaints in the prescribed time.
- Ensure recommendations made by the Ombudsman are conveyed to the appropriate Business Units by fowarding recommendations and discussing with the Business Unit manager.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Preferred Certifications
Minimum Experience Level
- Min 5 years' experience as an Ombudsman Liaison specialist in the Long-term Insurance experience with a focus on dispute resolution.
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Job Purpose
- Using data and engaging with key stakeholders identify areas were HR processes, user experience, systems and reporting can be developed or improved. In addition, the role needs to enable the business usage and understanding of data, reports; information and the governance thereof; in line with NCIB People Strategy (Gamechangers).
Job Responsibilities
Data Management & MIS Reporting
- Data governance and validation process ownership
- Produce the required CIB HR MIS Reporting and analytics.
- Analyse and report on Insights and Trend in respect to key HR Talent performance indicators to inform and enable management decision making.
CIB HR systems user experience and Self-service
- Research, analyse and understand HR queries logged via service now to identify trends that inform process optimisation, automation, change management or training initiatives.
- Understand, analyse and document the user experience (HR Systems) to inform process optimisation, automation, change management or training initiatives.
Process Optimisation & Automation opportunities
- Design and execute process improvement initiatives
- Facilitate and/or participate in “As Is” and “To Be” discovery, analysis and design using the relevant analysis techniques
- Assist with defining any technology needs
Adhoc projects
- Assist with any adhoc projects as and when it arises (i.e. HR 2.0)
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualifications
- Computer Science/Information systems /Analytical Degree (with Business and/or HR knowledge)
- Advanced Excel and ability to work with Databases and Decision Support Systems
Minimum Experience Level
- 3-5 years in a reporting, analytical, business process engineering/systems role with the analytics and reporting experience essential.
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Job Purpose
- To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Enable recommendations of system hardware and software tuning through gathering of performance statistics from the Information Communication and Technology (ICT) platforms.
- Mitigate risks in the event of system hardware or software failure by collecting critical information; adhering to agreed procedures and executing standard fixes.
- Identify problems by investigating potential and actual service problems; escalate and/ or apply standard fixes.
- Support technology decisions by maintaining awareness of existing and emerging software and hardware solutions.
- Support the business process needs of the organization by performing a variety of technical tasks in the diagnosis; repair; maintenance and installation of computers and/or related equipment.
- Ensure compliance to relevant standards and policies by preparing and maintaining operational documentation for relevant system software products.
- Solve problems by independently addressing incidents of a standard nature.
- Ensure smooth work flow by participating in Disaster Recovery (DR) procedures.
- Ensure all work tasks are completed through adherence to organisational process Ensure the correct and effective use of system hardware and software by implementing and advising on systems development and service delivery staff on policies; procedures and standards Ensure smooth workflow in obtaining required service by liaison with vendors and repair personnel.
- Ensure client needs are met by participating in client progress reports.
- Ensure customer needs are met by facilitating sign-off of designs by relevant stakeholders.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Monitor system efficiency against published service level agreements (SLA) through collection of performance data.
- Ensure operational cost reduction by ensuring overtime and time are captured correctly and timeously.
- Ensure due dates for report delivery are met by running reports that support team decisions.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Ensure due dates for report delivery are met by running reports that support team decisions.
Job Responsibilities Continue
- Governance, Risk and Controls
- Single operating system
- Computer Hardware and Software
- ITIL
- Software development life cycle (SDLC)
- IT Risk and security principles
- Information Technology concepts
- Principles of project management
- Applications environment
- IT concepts
- Systems Engineering Concepts
- Domain specific utilities
- Understanding of specific technology of relevant to domain
- Microsoft SQL
- Azure Fundamentals and Administration
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Certifications
- Microsoft Certified Azure Fundamentals
- Microsoft Certified Azure Data Fundamentals
- Microsoft Certified Professional SQL Server
- Microsoft Certified Azure Solutions Administrator
Minimum Experience Level
- 8 years plus exposure to IT environment with minimum of 10 years Systems Engineering.
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Job Responsibilities Continue
Minimum Experience Level
- 2 - 3 years customer facing experience, preferable Retail branch experience
- 1 - 2 years Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
- Where applicable, foreign exhange experience.
Requirements
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
- Matric / Grade 12 / National Senior Certificate
- Must have clear ITC and Criminal Record
go to method of application »
Job Purpose
- To plan, track, monitor and control activities of small projects to ensure that project goals/objectives are accomplished within the prescribed time frame, agreed quality and funding parameters enabled through Nedbank project methodologies and people management.
- The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Ensure accurate cost estimation based on coverage of customer requirements and project scope
- Manage project budget within mandate
- Deliver projects on target within due date, budget and according to scope and project governance
- Ensure traceability of defined benefits throughout the life cycle of the project and escalate any deviations arising throughout the project Identify project stakeholders; communicate their roles; define level of participation in project; map their communication needs and manage stakeholder engagement strategies through the project plan
- Manage each stakeholder group actively through the change cycle
- Manage the business change, impact across process, systems, and technology
- Understand roles; behaviours and operations and define strategies in the project schedule
- Coach customers and management where processes and systems are changed ensure the change management process is led and supported together with the customer capture client needs accurately in scope and ensure sign off by stakeholders
- Ensure satisfactory post implementation review by obtaining final sign-off from customers Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
- Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
- Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
- Integrate with diverse stakeholders by engaging and facilitate with multiple divers’ groups across a spectrum of wants and needs
- Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
- Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
- Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
- Diploma
Preferred Qualification
- Bachelor of Technology: Project Management , Matric / Grade 12 / National Senior Certificate
Essential Certifications
- Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)
Minimum Experience Level
- 3 to 5 years working in a project environment including exposure to a management of small projects
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Job Purpose
- To manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department
Job Responsibilities
- Minimise expenses by using cost effective processes and staying within the operational budget
- Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements
- Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work
- Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.
- Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication
- Ensure client satisfaction by understanding and meeting their required needs
- Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability
- Manage quality of work by performing quality checks and taking corrective action where necessary
- Improve the performance of the team through multiskilling, job enhancement, process improvement etc.
- Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary
- Drive operational improvement by identifying and implementing appropriate solutions
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- NQF level 5 qualification
Minimum Experience Level
- 3 to 5 five years experience within a banking environment
go to method of application »
Job Purpose
- Responsible for providing guidance to different business areas on the Architectural Enterprise Content Management (ECM) Strategy which includes the collaboration with various business areas regarding their ECM related initiatives, understanding those initiatives and then relaying to the Enterprise Architecture team any gaps in the strategy that has been identified.
- Also works as an advocate and laisse with Information Services, Technology operational teams and Centres of Excellence, identifying technology requirements and researching possible solutions. Identify operational opportunities and develop Architectures consistent with the enterprise strategy and vision. Serves as POCLAC 1 Architect in relevant Journeys/Asset. Drives Architectural input into the Programme Increment Planning, setting up and maintaining ECM guardrails, reference architectures and roadmaps.
- Provide leadership and vision for the optimisation and rationalisation of the ECM domain aimed at increasing capability and/or IT cost savings and/or IT Service Levels. Provide mentorship and coaching w.r.t. the ECM domain technologies to Architecture and technical teams within the organisation
Job Responsibilities Continue
- Define Current-state Capability Architectures
- Define Future-state Capability Architectures
- Define Roadmap for transformation from current to future state Capability Architectures
- Define Guardrails and patterns for the us of the specific technologies
- Organisational understanding and alignment around emerging Domain technologies
- Define and enforce Capability Architecture Principles/ Guardrails/ Roadmaps
- Define and enforce Domain Standards
- Determine Domain Technical Debt Rating
- Participation in Architecture Review Board and Solution Alignment Forum
- Consult to programmes (In time, on budget, great quality)
- Engage user community
- Become Preferred technology advisor by business units
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Essential Certifications (required minimum):
- Degree in Information technology/Engineering in Information Technology
Preferred Qualification
- BSc Computer Science, Honours, Engineering or equivalent degree
Preferred:
- Degree or Honours or above degree in Information Technology/Software Engineering/Computer Science
- Cloud certification
- TOGAF Certification/ Zachman Certification
- SAFE certification
- ArchiMate certification
Minimum Experience Level
- Minimum required experience (essential – relevant industry experience):
- At least 5 years Architecture related experience – Domain Enterprise
- Content Management Architecture experience essential
Advantageous experience:
- Business Analysis
- System Analysis
- Software Engineering
- Software Development
- Cloud architecture
- Multi Enablement
Skills
Enterprise Content Management experience is essential. Experience in using and architecting the:
- IBM suite of ECM products – FileNet/CMOD
- OpenText Suite of products – Intelligent Capture, Core Capture, Magellan, Exstream
- CloudPak for Business Automation
- Robotic Process Automation knowledge – Blue Prism, UIPath
- Advantage to have experience in IBM BPM (Business Process Management), Blaze Decision Engine
- Advanced knowledge and application of a variety of hardware and software platforms and integrated information systems
- Basic Security architecture knowledge
- Ability to effectively present information to top management, public groups, and/or boards of directors.
- Assertiveness and ability to influence and reason with key stakeholders
- Able to work in a team environment
- Excellent interpersonal skills
- Analytical, Logical, Lateral and Creative Thinking
- Able to integrate disparate concepts into a cohesive whole
- Able to reason at various levels of abstraction
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Minimum Experience Level
- 2 - 3 years customer facing experience, preferable Retail branch experience
- 1 - 2 years Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
- Where applicable, foreign exchange experience.
Requirements
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
- Matric / Grade 12 / National Senior Certificate
- Must have clear ITC and Criminal Record
go to method of application »
Job Purpose
- Responsible for providing guidance to different business areas on the Architectural Integration Strategy which includes the collaboration with various business areas regarding their integration related initiatives, understanding those initiatives and then relaying to the Enterprise Architecture team any gaps in the strategy that has been identified.
- Also works as an advocate and laisse with Information Services, Technology operational teams and Centres of Excellence, identifying technology requirements and researching possible solutions.
- Identify operational opportunities and develop Architectures consistent with the enterprise strategy and vision. Serves as POCLAC 1 Architect in relevant Journeys/Asset. Drives Architectural input into the Programme Increment Planning, setting up and maintaining Integration guardrails, reference architectures and roadmaps.
- Provide leadership and vision for the optimisation and rationalisation of the Integration domain aimed at increasing capability and/or IT cost savings and/or IT Service Levels. Provide mentorship and coaching w.r.t. the Integration domain technologies to Architecture and technical teams within the organisation
Job Responsibilities
- Define Current-state Capability Architectures
- Define Future-state Capability Architectures
- Define Roadmap for transformation from current to future state Capability Architectures
- Organisational understanding and alignment around emerging Domain technologies
- Define and enforce Capability Architecture Principles/ Guardrails/ Roadmaps
- Define and enforce Domain Standards
- Determine Domain Technical Debt Rating
- Participation in Architecture Review Board and Solution Alignment Forum
- Consult to programmes (In time, on budget, great quality)
- Engage user community
- Become Preferred technology advisor by business units
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Qualification/s (NQF level / Diploma / Degree)
- BSc Computer Science, Honours, Engineering or equivalent degree
- Degree in Information technology/Engineering in Information Technology (Essential)
Preferred:
- Degree or Honours or above degree in Information Technology/Software Engineering/Computer Science
- Cloud certification
- TOGAF Certification/ Zachman Certification
- SAFE certification
Minimum Experience Level
- Minimum required experience (essential – relevant industry experience):
- At least 5-year Architecture related experience – Solutions/Business/Domain/Enterprise
- Integration Architecture experience essential
Advantageous experience:
- Business Analysis
- System Analysis
- Software Engineering
- Software Development
- Cloud architecture
- Multi Enablement
Skills (Technologies, systems or software knowledge etc.):
- Banking Experience
- Integration Architecture experience including Architectures such as Message Queueing, Enterprise Service Bus, Managed File Transfer, WAS, IIB, Web Services Frameworks products and tools, other IBM Integration Products
- Advanced knowledge and application of a variety of hardware and software platforms and integrated information systems
- Basic Security architecture knowledge
- Ability to effectively present information to top management, public groups, and/or boards of directors.
- Event Frameworks
- API/JSON/REST and SOAP
- TOGAF
- Assertiveness and ability to influence and reason with key stakeholders
- Able to work in a team environment
- Excellent interpersonal skills
- Analytical, Logical, Lateral and Creative Thinking
- Able to integrate disparate concepts into a cohesive whole
- Able to reason at various levels of abstraction
Method of Application
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