Job Openings at The Capital Hotels, Apartments & Resorts

Key Performance Areas:

• Greet and welcome visitors, ensuring a positive and professional front desk experience.
• Answer and direct incoming calls, taking messages and relaying information as necessary.
• Manage the reception area, ensuring cleanliness and tidiness.
• Handle incoming and outgoing mail, including sorting, distributing, and preparing packages.
• Maintain office supplies inventory and place orders as needed.
• Ensure compliance with KYC (Know-Your-Customer) requirements for foreign companies as per FICA regulations.
• Handle insurance claims submission and management.
• Perform secretarial support, including maintaining calendars, scheduling appointments, making copies, and signing and compiling complex documentation.
• Manage company documents, including accurate filing, document warehousing, and expiry term monitoring for agreements and SLAs.
• Assist with company secretarial work, including handling documentation, and collaborating with external service providers as required.
• Maintain accurate records and databases, ensuring confidentiality and compliance.
• Coordinate local travel logistics, including shuttle services and accommodations.
• Oversee office management tasks, including stationery stock management, company vehicle bookings, and courier requests.
• Prepare and manage monthly vehicle fleet and travel reconciliations and reports.
• Organize and schedule meetings and appointments and ensure timely follow-up.
• Implement and maintain filing systems, ensuring organization and accessibility of documents utilising Microsoft SharePoint and Teams.
• Supervise and monitor the work of office staff, when applicable.
• Implement and maintain office administrative systems and procedures.
• Serve as the point of contact person for maintenance, supplies, equipment, and errands.
• Collaborate with other departments to ensure smooth operation and communication within the office.
• Work alongside the Office Manager to coordinate and plan ad hoc events, meetings, and conferences.
• Manage and maintain office equipment, including troubleshooting and arranging repairs if necessary.
• Assist with the preparation and formatting of documents, presentations, and reports.
• Provide administrative support to senior management, including preparing meeting materials, and organizing travel arrangements.
• Continuously improve office procedures and suggest innovative solutions for efficiency and productivity.
• Maintain a professional and welcoming atmosphere for all visitors and employees.
• Assist in onboarding new employees alongside other departments, including preparing access tags, workspace,equipment, and necessary documentation.
• Stay up-to-date with industry trends and best practices in office administration and receptionist duties.

Requirements:

• Matric
• Office Administration Qualification Advantageous
• Proven experience as a receptionist or administrative assistant in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong customer service orientation and a friendly, professional demeanour.
• Exceptional organisational and time management abilities.
• Proficient in Microsoft Office Suite, especially Excel, Word, and PowerPoint.
• Knowledge of Microsoft SharePoint and Teams for document collaboration.
• Expertise in business administration and legal compliance.
• Familiarity with insurance claims submission and management processes.
• Ability to handle travel management tasks, including flight bookings, visas, and accommodations.
• Knowledge of KYC requirements and FICA regulations.
• Attention to detail and accuracy in all work activities.
• Flexibility to handle changing priorities and adapt to various situations.
• Discretion and integrity when handling confidential information.
• Experience in overseeing office management tasks, such as stationery stock management, company vehicle bookings, and courier requests.
• Ability to prepare and manage monthly travel reports and reconciliations.
• Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the JHB Area.

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Description:

• The Porter is primarily responsible to greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. He/She will ensure the highest standard of hospitality, and that all guest requests are dealt with in a prompt and courteous manner. In addition, the Porter will assist guests with their luggage. He/She will also be responsible for the collection and distribution of post, parcels. He/She will ensure the lobby and forecourt areas are always clean and tidy.

Minimum Requirements:

• Matric
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills

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You will be responsible for (but not limited to):

• Checking guests in and out of the hotel
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay
• Assisting with reservations for guests as and when required

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 1 – 2 Years Receptionist experience
• Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to work shifts
• Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

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Description:

• The Chef De Partie is responsible for the efficient running of certain sections in the kitchen.  This includes food production, presentation and orders while maintaining the highest professional food quality and sanitation standards. The position is primarily concerned with two main functional activities: supervision and food production.

Minimum Requirements:

• Matric
• Culinary Arts Diploma or equivalent
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Think creatively
• Apply professional, product or technical expertise

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Description:

• The Commis Chef is responsible for assisting in the preparation and service of food for guests under the supervision of all Senior Chefs. The main component of the position is food production.

Minimum Requirements:

• Matric
• Culinary Arts Qualification
• At least 1 Year practical kitchen experience
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Think creatively
• Apply professional, product or technical expertise

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Description:

• The Night Waiter is responsible food and beverages in Room Service and, if required, Function areas in a friendly, fast and efficient manner at Night (10pm - 7am Shift). The position is primarily concerned with two main functional activities: front of house and stock.

Minimum Requirements:

• Matric
• Previous Restaurant experience essential
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Ability to work shifts