Available Jobs at FirstRand Group

Job Description

• The Graduate Trainee role is a development role in which the incumbent delivers on predefined work objectives while gaining structured work experience in the business area During the period of employment, the Graduate Trainee will perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area. Work related training will be provided as required
• The Broader Africa Team is looking for nontraditional thinkers and innovative, self - starting contributors who are citizens from:  Botswana, Eswatini, Lesotho, Mozambique, Namibia, and Zambia who can get the job done efficiently, exceed customer expectations and live up to our promise of real help. If this sounds like you, and you are in the final year of your university program, particularly in the BSc and Commerce faculties, and with a focus on Actuarial Science, Maths, Statistics, Quantitative Finance, Engineering, Accounting and Finance, Economics, Business Management, Agricultural Economics, Information Technology, Computer Science, Data Science, apply to the Broader Africa Young Talent Development Program by submitting your CV and latest academic transcript. 
• All roles on the graduate program are permanent positions. Graduates join specific business units in the Broader Africa countries in a full-time role and participate in monthly training sessions as well as an action learning project.

Your responsibilities would include:

• Delivering exceptional service by actively listening to customer needs and creating innovative solutions tailored to their requirements.
• Contributing to your team’s success by completing your tasks efficiently, planning meticulously, keeping accurate records, and updating relevant information on time.
• Engaging actively in the organisation’s innovation processes by participating in brainstorming sessions, suggesting new ideas, and collaborating with colleagues to develop creative solutions that support business objectives.
• Developing your career potential by participating in knowledge-sharing initiatives, contributing to projects, and taking full advantage of training opportunities to broaden your expertise and keep up with industry trends.
• Taking charge of your personal and professional growth by completing training assignments, attending relevant workshops and seminars, and constantly looking for opportunities to build competencies that support the company’s values and help you develop towards your full potential.

Requirements:

• Strong academic results (NB academic transcript required as part of the application)
• Currently completing the final year of relevant university programs, particularly in the BSc and Commerce faculties, with a focus on the following programs: Actuarial Science, Maths, Statistics, Quantitative Finance, Engineering, Accounting and Finance, Economics, Business Management, Agricultural Economics, Information Technology, Computer Science, Data Science, or related fields.
• Analytical and numeric mindset with strong problem-solving skills essential

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Are you someone who can:

• Interpret the business requirement specification and translate it into a detailed system design specification to enable the development of innovative, flexible, and efficient solutions of a business problem
• Participate in the creation of and fleshing out of business requirements
• Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
• Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided) Produce logical, technical, and functional specifications from business requirements
• Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations
• Guide team efforts toward successful project delivery.
• Provide technical leadership to the team through coaching and mentorship.
• Line management and personal development of a team.
• Maintain high standards of software quality within the team by establishing good practices and habits (Agile–Scrum methodology).
• Identify and encourage areas for growth and improvement within the team

You will be an ideal candidate if you:

• Have a diploma or degree in computer science, information systems, or related fields
• Have 4+ years of experience in a similar environment
• Have at least 2 years of leadership experience
• Have experience in developing / programming (highly beneficial)
• Have integrations experience
• Have experience in banking and/or insurance environments (beneficial)

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Are you someone who can:

• Obtain a good understanding of the control environment being audited (including information technology, internal financial control, and risk management related aspects), and the interdependencies linked to this.
• Plan audit assignments based on key process and business risks identified and design the audit program in line with risks and key controls to be tested.
• Incorporate data analytics (DA) to enhance audit planning and create efficiencies in audit fieldwork.
• Execute audit field work in compliance with quality standards by following and completing prepared work programs. Assess the adequacy and effectiveness of governance, risk management practices and internal controls.
• Provide clear and sufficient audit evidence to support recommendations and audit opinion.
• Effective communication with the audit team, audit management and key stakeholders.
• Identify opportunities to improve internal controls, including internal financial controls.Identify and clearly articulate the root cause of issues identified and impact thereof and recommend changes to business processes that will address the control weaknesses.
• Prepare a quality and balanced audit report to specified standards, encapsulating the control weaknesses identified and results of audit work performed, with minimal editorial changes.

You will be an ideal candidate if you:

• Qualified CA(SA)/CIA or Bachelor’s degree or equivalent qualification.
• At least 3 years’ experience in internal or external audit preferred.
• Experience with data analytics will be advantageous.
• Experience in banking and financial services environment will be an advantage.

You will have access to:

• Challenging work in a complex and exciting environment
• Opportunities to innovate and create efficiencies.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Have a general understanding of different risk types.

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Job Description

• Responsible for carrying out research studies. Gathers and analyses statistical data to provide strategic insight to the Business forecasting process within area of responsibility.
• Manage own costs and expenses associated with role to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Comply with governance in terms of legislative and audit requirements.
• Gather and disseminate accurate and timely information to all relevant stakeholders throughout the business and broadcast media.
• Initiate and manage consumer marketing research, data mining and quantitative analysis to ensure sustainability and future competitive.
• Forecasting, analyses, and documentation of economic conditions affecting industry and/or business groups of FNB.
• Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information.
• Manage own development to increase own competencies.

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Job Description

To provide advice and support to increase operational quality and turnaround time, through the execution of predefined work objectives as per agreed standard operating procedures

• Plan and complete activities within area of work to meet set time and quality standards
• Adhere to schedules to perform assigned work
• Attend (and facilitate) meetings as and when required
• Maintain documentation and share information with the team where applicable
• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards
• Provide an administration service that meet time and quality standards and, includes reporting and updating of all relevant information
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Achieve sales and new client acquisition targets to contribute to profit and growth of business
• Optimise work through the application of learning experiences
• Provide support to business or HRBP through the provision of relevant process documentation to effectively manage turnaround times and drive project implementation
• Identify and utilise opportunities to assess and improve own performance
• Contribute to teamwork and inclusivity within own team
• Support the business through the provision of relevant materials, documentations, minimum standards, templates, guidelines, FAQs and processes
• Manage the logistical components of all HC administration in the HC value chain advocating for the candidate experience
• Utilise the available tools and technologies to deliver high-impact support to the Business, across the partnering value chain, to facilitate effective planning and decision making.
• Assist business/line and CTE on processes that require approval and/or are people related instructions to CTE
• Ensure that all policies and procedures are followed with regard to day-to-day operations in area of responsibility
• Assist BHCBP with the implementation of practice, initiatives and project implementation

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Job Description

• To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

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Job Description

• To perform ongoing Security Testing for Online Banking to ensure that applications are secure, in accordance with National Credit Act (NCA).
• An IT Security Analyst plays a crucial role in safeguarding an organization’s data and systems against internal and external security threats. Ongoing Security Testing for Online Banking. Make sure these applications are secure.

Are you someone who can:

Develop and Implement Security Policies:

• IT security analysts contribute to the implementation, and maintenance of corporate-wide information security policies, programs, and standards. They ensure that security measures align with organizational goals.

Risk Assessment and Vulnerability Analysis:

• These analysts perform risk assessments and technical vulnerability analyses. They identify process risks, weaknesses, and controls, making recommendations and plans to address vulnerabilities.
• Report on mitigating actions required to correct or remedy actions where necessary and inform IT Risk of any significant changes and risk situations.
• Consult to projects in terms of identifying risks, vulnerabilities and controls for new developments by researching and understanding security best practices and implementation of security products in a corporate environment.
• Perform Security Assessments on internal environments or external 3rd party environments, with the purpose of identifying shortcomings which introduce risk

Incident Response and Compliance:

• IT security analysts actively support incident response policies. They monitor compliance with security policies, document findings, and ensure successful closure of compliance deficiencies and incidents.

Data Protection and Confidentiality:

• Analysts implement processes to protect data confidentiality, integrity, and availability. They maintain technical mechanisms that enable these controls.

Project Participation:

• IT security analysts participate in or lead projects assigned by the Chief Information Security Officer (CISO) to meet information security requirements. They collaborate with technical and business personnel to ensure secure solutions.
• Assisting in the design of new business tools and products, ensuring best practice and effective security principles are incorporated from the design of these systems.

Research and Evaluation:

• Analysts research new security tools, assess their applicability, and evaluate products and service offerings to enhance the organization’s security posture.
• Perform ongoing Security Testing for Online Banking to ensure that applications are secure, in accordance with National Credit Act (NCA)

We would love to see applicants who:

• Has expert knowledge of and experience with security tools / techniques.
• Knowledge of security architecture to enhance software development to include security-by-design principles.
• Utilisation of tools and technologies to conduct ethical hacking and penetration testing with a particular emphasis on custom developed web applications.
• Analysis of these test results and report on recommendations to rectify any vulnerabilities identified.
• Ensuring compliance to security standards within the business unit and within the organisation
• Consulting to projects in terms of identifying risks, vulnerabilities and controls for new developments.
• Identifying significant risks during the software development test cycle and implementing controls to mitigate these risks
• To research and assist in the implementation of security products within the organisation where appropriate.
• Perform functional and technical test analysis and testing (including regression) on security specific projects, incidents and work requests
• Weekly reporting on test progress
• To research and understand security best practices and how they are implemented in a corporate environment
• Maintain current knowledge of the Information Systems security industry’s emerging technologies.

Qualification AND Experience:

• IT Degree
• Security qualification e.g., OPST, CISSP, CISM, Security+
• Professional Registrations

Additional Requirements

• Perform security review, with a specific focus on testing of major software components and their code, by utilisation of tools and technologies to conduct ethical hacking and penetration testing with a particular emphasis on custom developed web applications.
• Firewall knowledge and experience in firewall reviews and network design.
• Corporate Governance according IT Security
• Comply, understand and implement all steps for the IT Information Security Processes and Procedures and meet governance in terms of legislative and audit requirements.
• Information Security Analysis and Rectification Processes
• Analyse information security test results and report on recommendations to rectify any vulnerabilities identified and ensure compliance to security standards within the business unit and within the organisation.
• Information Security Risk Testing Process
• Perform functional and technical test analysis and testing (including regression) on security specific projects, incidents and work requests to identify significant risks during the software development test cycle and implement controls to mitigate these risks.
• Information Security Consultation on Projects
• Consult to projects in terms of identifying risks, vulnerabilities and controls for new developments by researching and understanding security best practices and implementation of security products in a corporate environment.

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Job Description

• To plan, build, optimize and implement innovative quantitative analytical methodologies, procedures, products and advanced models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.

Role Purpose

• Seeking an experienced data scientist to support the FNB Retail Data and Analytics Office. We support the business through the development of predictive and prescriptive analytics specializing in Banking Retention and Attrition to provide More to Customers. This role requires expertise in end-to-end model development, from data exploration and feature engineering to presentation at relevant technical committees for approval. The incumbent will collaborate with cross-functional teams to develop innovative retention strategies tailored to individual customer needs, ensuring sustainable growth and success in the competitive banking landscape.
• Beyond individual contributions, you'll play a vital role in mentoring less experienced data scientists, guiding them through advanced analytics techniques and fostering their growth within our dynamic team. If you're passionate about leveraging data to drive customer-centric strategies and eager to drive business value through analytics we want to hear from you.

Are you someone who:

• Has end to end Model development experience as well as, monitoring and optimization of existing models.
• Has experience with disparate data and identifying unique data patterns for deep analysis and feature creation.
• Understands how to work with big data and transform data to be suited for analytical insights.
• Has strong technical skills with strong coding proficiency in SAS or SAS Viya.
• Hard working individual that can work well under pressure.
• Able to translate business requirements into tangible, creative solutions.
• Has A/B Testing methodology background to measure uplift and improve KPIs.
• Translate business problems into actionable insights and analytics with minimum supervision
• Adheres to advance analytics protocols
• Willing to support and mentor junior data scientists in a specialist capacity
• Produce innovative ideas and solutions based on data. Stating assumptions and overcoming challenges.
• Self-driven and able to own their projects.
• Able to collaborate effectively with different stakeholders.
• Have a growth mindset aimed at continuous learning and self-improvement.
• Open-minded and enjoy problem solving.

We can be a match if you are:

• Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to take action.
• Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to achieve this.
• A team player – you believe in the power of teams, building and leveraging your networks.
• Emotionally intelligent – you can connect with people to build trust.

Qualifications and Experience

• Minimum Qualification: B Degree in Mathematical Sciences, Statistics, Actuarial Science
• Preferred Qualification: Honours Degree
• Experience: A minimum of 5 years' relevant experience within Data Science / Analytics (Credit, Customer Insights, Retention or CVM) within the Financial Services or Banking
• Intermediate knowledge on advanced analytical techniques e.g., statistical methods, segmentation, optimisation, experimental design
• End-to-end Model development experience
• Prior stakeholder engagement experience
• Strong coding proficiency in SAS or SAS Viya
• Able to work with Big Data
• Advantageous – Teradata