Human Capital Coordinator at FirstRand Group

Job Description

To provide advice and support to increase operational quality and turnaround time, through the execution of predefined work objectives as per agreed standard operating procedures

• Plan and complete activities within area of work to meet set time and quality standards
• Adhere to schedules to perform assigned work
• Attend (and facilitate) meetings as and when required
• Maintain documentation and share information with the team where applicable
• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards
• Provide an administration service that meet time and quality standards and, includes reporting and updating of all relevant information
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Achieve sales and new client acquisition targets to contribute to profit and growth of business
• Optimise work through the application of learning experiences
• Provide support to business or HRBP through the provision of relevant process documentation to effectively manage turnaround times and drive project implementation
• Identify and utilise opportunities to assess and improve own performance
• Contribute to teamwork and inclusivity within own team
• Support the business through the provision of relevant materials, documentations, minimum standards, templates, guidelines, FAQs and processes
• Manage the logistical components of all HC administration in the HC value chain advocating for the candidate experience
• Utilise the available tools and technologies to deliver high-impact support to the Business, across the partnering value chain, to facilitate effective planning and decision making.
• Assist business/line and CTE on processes that require approval and/or are people related instructions to CTE
• Ensure that all policies and procedures are followed with regard to day-to-day operations in area of responsibility
• Assist BHCBP with the implementation of practice, initiatives and project implementation