Job Description

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Engage with the customers in a professional way as specified in the service standards
• Ensure customer's needs and expectations are understood and solutions provided
• Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
• Convert identified leads into successful sales
• Achieve individual targets as set according to appropriate business area or sales plan
• Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
• Approve, validate, verify, check and authorise Frontline activities
• Comply with governance in terms of legislative and audit requirements
• Track, control and influencesales activities with the specific aim to increase sales efficiencies

go to method of application »

Job Description

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Engage with the customers in a professional way as specified in the service standards
• Ensure customer's needs and expectations are understood and solutions provided
• Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
• Convert identified leads into successful sales
• Achieve individual targets as set according to appropriate business area or sales plan
• Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
• Approve, validate, verify, check and authorise Frontline activities
• Comply with governance in terms of legislative and audit requirements
• Track, control and influencesales activities with the specific aim to increase sales efficiencies

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Job Description

Implements a program of technology projects to ensure that program goals are accomplished

• Research new technology being used in the financial sector
• Develop prototype systems on which to test and prove the new technology
• Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
• Maintain and share a knowledge base of financial technology, trends and news for the group
• Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
• Participate with the broader community in the development of a blockchain platform for financial systems

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Job Description

To create, debug, verify, maintain and update technical test scripts to run automated testing Is responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement

• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure
• Review cost reports and resolves or explains variances to the budget
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Propose ideas to improve customer service
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies
• Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
• Develop and implement an area operational plan in achievement of Business objectives
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement

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Job Description

To create, maintain and refine automated testing within the quality assurance processes across the Core Banking Applications whilst working with technical leads to enable efficient product delivery and effective use of open-source tools wherever possible.

• Contribute to an environment of successful delivery and continuous improvement.
• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Minimise system downtime through pro-active testing to identify potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Assess, identify and mitigate potential risks within the IT environment and comply with governance in terms of legislative, audit and business policy requirements.
• Code, compile, test and implement tests to ensure applications are working according to test requirements in compliance with the Systems Development Life Cycle (SDLC)
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.

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Job Description

To provide expert advice and support in practice formulation and associated best practice improvements Responsible for leading and developing a team of technical resources that provide operational project and technical support

Hello Future Technical Team Lead

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Core Banking Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Lead a team of Java Developers
• Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service.
• Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration
• Ensure adequate unit, system integration and post implementation unit tests are performed for all configuration and development tasks. Ensure testing yields an acceptable level of performance for the changes being delivered
• IT related Degree or Diploma
• 5 years plus related technical experience
• 2 years plus experience managing complex technical specialist team

Additional Requirements

• Must have the following:
• API Testing
• Use Case design
• UML
• XML
• SQL
• JAD
• like 1

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• · Adaptable and curious
•  Thrive in a collaborative environment

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Job Description

To provide a holistic, customised legacy planning and business structuring solutions / advice across jurisdictions to clients to optimise their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing

• Build and maintain an effective network and pipeline for further expansion of business within area of accountability  
• Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness 
• Drive, position and promote the Global Wealth Solution offering and FNB offering to clients 
• Ensure compliance to legislative and audit requirements and adherence
• Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
• Achieve revenue growth and optimise opportunities for the bigger group through actively managing a client portfolio
• Acquire new clients through driving an increase in take on of corporate trustee growth, wills, Power of attorney estates
• Source and refer leads through client interactions
• Drive and promote corporate image and market penetration through writing and publishing articles and presenting at client functions
• Provide training, presentations to other business units to increase awareness of our offering and products, value propositions
• Drive and promote the Global Wealth Solution offering and specifically position FNB International Trustees value proposition and facilitate the on-boarding of offshore structures
• Share tax information as approved by Group Tax with clients and involve a Tax specialist where required
• Position the FNB Philanthropy offering to clients and facilitate the on-boarding process where required

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Job Description

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areasTo provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs

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Job Description

To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations
Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process

• Continuously identifying new business opportunities
• Actively grow the merchant base by targeting quality, profitable business as well as cross selling.
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis Actively promote existing product offerings to key decision makers of small and medium sized companies
• Achieve sales call, merchant sign-up and revenue targets
• Keep up to date with product changes and enhancements
• Prepare and present proposals for potential clients
• Enroll of new clients and ensuring they are set up correctly, timeously and accurately
• Ensure that FNB Product/s is actively promoted to establish a presence in the market
• Gather competitor information and act upon such information
• Ensure applications/documentation for new FNB Product/s are fully completed, processed and monitor progress
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct myself in an ethical manner at all times
• Take ownership of solving our customers problems or queries as efficiently and quickly as possible
• Adhere to the TCF (Treating Customers fairly) principles in all that you do
• Meet and exceed monthly sales target
• Maximize cross-sell opportunities identified aligned to customer needs  based customer needs analysis
• Use opportunities identified to increase market share
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrates behaviour in support of the organizational values
• Takes accountability for own performance, personal and career development
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs

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Job Description

To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

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Job Description

To perform daily administrative tasks relating to the management of technology-related hardware, maintain and synchronize the asset systems ensuring data integrity adhering to the signed off processes of asset management in transferring, disposing and adding as documented and signed off by Risk

• Resolve warehouse escalations and support.
• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.
• Control expenditure and identify process improvements to contain and reduce costs.
• Manage team performance in achievement of business objectives.
• Participate in planned activities that are appropriate for own development.
• Provide input into the development of the tactical strategy and develop and implement a supporting operational strategy.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure development and continuous value add improvement to operational processes.
• Manages risks in own area of responsibility.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards.
• Maintain and synchronize of asset systems.
• Manage IT Asset Management Quality of Data Control.
• Provide Business Unit reporting and IT Asset Lifecycle.
• Monitor IT asset access control.
• Analyse access system control.

Qualifications:

• (Preferred, but not mandatory) - any of the following:
• IT Degree / Diploma
• BCom Degree
• Supply Chain Management

Experience:

• Working within a Finance or Asset Management or Vendor Management area for at least 2-3 years

Skills:

• ITIL (preferred)
• Knowledge of ServiceNow and Oracle
• MS Excel Advanced

go to method of application »

Job Description

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areasTo provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs

go to method of application »

Job Description
To provide guidance in the implementation, installation, configuration and testing of system software on all relevant mainframes to code and automate tasks that optimise processing aligned to business requirements.
Hello Future System Administrator

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Core Banking Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Control expenditure and identify process improvements to contain and reduce costs
• Configure, install and test relevant system software on mainframe systems and distribution platforms to support end user requirements
• Monitor the security and efficiency of the IT infrastructure to continuously improve service delivery
• Participate in planned activities that are appropriate for own development

You will be an ideal candidate if you have experience with the following skillsets:

• Docker
• Ansible
• Jenkins
• SSL certificate management
• bitbucket
• Linux Redhat
• AWS Cloud Practitioner
• Zabbix Monitoring
• Kubernetes

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Job Description

To implement Information Management and Governance standards that contributes to the business realisation of investments in data and information to enable integration; operational implementation and adherence to Data KPIs, while ensuring data from their system is provisioned into the organisation in a manner that is fit for consumption in order to maximizes the organisational value from data.

• Ensure adoption and localization of common frameworks, practices, processes, standards and integration of business data value chain.
• Ensure Platform alignment, governance, policy standards alignment and integration across relevant areas.
• Ensure alignment of data and goals with the reduction of total cost of ownership, long term support costs and landscape complexity.
• Ensure ethical usage of data and information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Data Privacy Incidents and drives resolution of Privacy and Protection Audit findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Ensure data which is mastered in the relevant business unit is replicated to the enterprise data platform in appropriate format utilizing existing data structures and appropriate tools.
• Implement and adhere to the appropriate Information Management and Governance standards and practices as a Supplier/Owner of Data.
• Ensure data is made meaningful and consumable as organizational asset.
• Assume accountability for deriving, delivering and managing Data Product from the data under business ownership via the group's data architecture.
• Assume accountability for provisioning data from their system only.
• Ensure that operational processes requiring data are properly and robustly productionized for sustainability.
• Ensure adherence to appropriate information management practices, Information Architecture Framework and delivers operational robustness.
• Manage business data sharing function across enterprise by driving awareness of data products and adoption throughout the organization to extract business value where appropriate.
• Model and assist with driving a data driven culture that values data as an asset with business value.
• Lead relevant change and communications functions to drive functional maturity.
• Assume accountability for how data will be sourced, modelled, stored, consumed, integrated and managed to meet strategic business requirements and answer analytical questions.
• Pull together data from various sources to integrate into format allowing for analytical consumption.
• Manage integration of data for business and creation of data mart to answer business questions, including data warehousing management.
• Ensure data through the various data supply chains is secured and any risks associated to privacy is mitigated.
• Define data architecture principles to be adopted by the business in adherence to Information Architecture Framework.
• Ensure applicable data product is productionized accordingly to appropriate policies and standards and utilizing the appropriate Group platforms.
• Manage business Information management (information architecture; metadata; master and reference data; data development and warehousing; content, document and records; data quality, storage and operations; information security and data privacy management) to ensure required standards and practices across data production, management and consumption.
• Create tactical plans for achievement of outputs / deliverables in collaboration with Technology stakeholders to ensure the effective implementation of information technology solutions to support information management requirements.
• Manage business BI function to productionalise report development and delivery that meets business information requirements, if required.
• Manage project dependencies management and long-term prioritization of the business's overall analytical needs and opportunities.
• Identify training/development needs and pro-actively.
• identify effective solutions to address own and employee development gaps.
• Ensure that each employee prepares a personal development plan, review these plans and ensure implementation.
• Create an environment conducive to cross-functional skills transfer.
• Plan training interventions which support the Group strategies.
• Understand which competencies and skills are required to be mastered to ensure personal and employee development and performance.
• Keep abreast of learning opportunities, changing products and trends.
• Participate in planned activities, that are appropriate
  for own and employee development.
• Contribute to the development of a budget aligned to operational delivery.
• Build working relationships across teams and
  functional lines to enhance work delivery, collaboration and innovation.
• Participate in planned activities, that are appropriate for own and employee development.

Requirements:

• Relevant degree
• AbInitio experience would be an advantage
• Experience managing a team of Data Engineers
• Strong SQL DBA Skills required

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Job Description

To ensure effective movement, collection, integration, storage, and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)

• Control expenditure and identify process improvements to contain and reduce costs.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
• Conduct research on emerging technologies.
• Recommend and implement technologies that improve cost effectiveness and systems flexibility.
• Confer with end users, clients, or senior management to understand business requirements for complex development or enhancements Assist with gap analysis and business cases including cost and effort analysis.
• Conduct hands-on work related to profiling, documenting, and validating the clients.
• Execute remediation actions as agreed with client Install or update required system components.
• Implement the necessary components and frameworks required for automated deployments and task scheduling.
• Build unit and systems tests to ensure successful delivery of components into production.
• Manage the user acceptance testing UAT and associated signoff through change control.
• Acquire and collect data via ETL (Extract, Transform and Load) processes from source systems into the Reservoir and Enterprise Data warehouse, adhering to the appropriate data platform standards.
• Integrate data from multiple sources through the enterprise data platform architecture to meet the business objective.
• Develop and maintain the physical data marts and databases.
• Automate tasks related to data pipelines for the deployment of operational analytics.
• Prepare and provision data for advanced analytical modelling by data scientists (as and when applicable).
• Perform data quality assessments and introduce monitors and alerts to ensure data quality is maintained throughout all managed systems.
• Create change scripts and sets scripts up to be ready and implemented in production.
• Participate in architecture forum (as and when required).
• Utilise various components and tools which make up the data platform for enhanced service delivery.
• Work with Senior Engineer to present technology solutions to senior leadership and influence architectures that will lead the transformation of our IT data analytics platform.
• Learn from the Subject Matter Expert on technical environment or tools for own area of expertise.
• Provide Analytic infrastructure or big data technologies related support to Data operations and Analytic teams.
• Grow online technical knowledge platform, identify best practices, and develop guidelines for optimum usage of tools.
• Assist and work on projects to roll out and support to team members.
• Participate in planned activities that are appropriate for own development.
• Develop, encourage, and nurture collaborative relationships across area of specialisation.

Qualification

• Degree/Diploma in Computer Sciences or related

Required Skills and Experience

• 3 to 5 years’ experience in a similar environment, of which 1 - 2 years ideally at a junior specialist level
• Experience with Extract, Transform and Load (ETL)
• Experience with Big Data and related platforms (Hadoop)
• Experience in data integration for consumption use cases.
• Experience with Ab Initio is advantageous.
• DBA experience advantageous.
• Technical skills (e.g., Code development, translate Business Requirements into technical requirements and produce technical requirements specifications documentation)
• Business understanding (e.g., Understanding context to requests such as objectives and questions to be answered)
• People skills in relation to stakeholder management
• Leadership skills
• Strategic thinking/organizational awareness

Required Skills:

• ETL
• Hadoop (Hive)
• SQL querying and administration (Teradata advantageous)
• Ab Initio advantageous

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Job Description

To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

• Achievement of embedded value hurdle rates/targets.
• Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Maximise cross sell opportunities and strengthen client relationships at point of sale.
• Manage the growth of active customer Account Base through hunting, to increase client base.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
• Leverage existing clients and grow portfolio through making contact and generating leads.
• Provide accurate and reliable sales statistics through daily cash-ups.
• Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales activities with the specific aim to increase own sales results.
• Manage personal development to increase own skills and competencies.