Universal Advisor - Ermelo at FirstRand Group

Job Description

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Engage with the customers in a professional way as specified in the service standards
• Ensure customer's needs and expectations are understood and solutions provided
• Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
• Convert identified leads into successful sales
• Achieve individual targets as set according to appropriate business area or sales plan
• Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
• Approve, validate, verify, check and authorise Frontline activities
• Comply with governance in terms of legislative and audit requirements
• Track, control and influencesales activities with the specific aim to increase sales efficiencies