User Experience Librarian at University of Pretoria/Universiteit van Pretoria

RESPONSIBILITIES:

The incumbent will be responsible for:

• Designing studies focusing on user behaviour to enhance experiences;
• Iterating design solutions, and creating prototypes for user testing;
• Planning and executing usability testing and creating user journey maps across various tasks and platforms to enhance experiences while monitoring user behaviours and preferences;
• Engaging in co-creation by positioning users at the core of the study, actively involving them as participants in the development process;
• Identifying project priorities and team members.
• Analysing and synthesising research findings into actionable recommendations;
• Collaborating across DLS units to identify relevant user studies and research themes;
• Advocating for user experience research and user-centred design across all library operations;
• Providing project management support to teams engaged in user experience research and design initiatives;
• Collaborating with other researchers, designers, and product managers in collaborative efforts within the institution and beyond;
• Partnering with web software developers to articulate design needs accurately;
• Performing user research to guide marketing strategies and communication channels tailored to user preferences;
• Preparing and managing effective project budgets.

MINIMUM REQUIREMENTS:

• Bachelor's in Information Science, Psychology, or related field and a UX/UI design qualification PLUS three years’ experience in conducting user experience research.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

• Knowledge of UX research methodologies;
• Proficiency in qualitative and quantitative research methods;
• Understanding of accessibility principles and guidelines;
• Ability to analyse, interpret, and communicate research data effectively;
• Proficiency in UX design tools such as Adobe XD, Sketch, or Figma;
• Ability to manage multiple projects and prioritize tasks effectively;
• Knowledge or experience of customer experience;
• Good outreach and communication skills.