Bilingual Speaking Customer Service - GCC Africa - Remote at TransUnion

What We'll Bring:

• Manage all consumer’s interactions within required parameters, inclusive of calls, emails and other tasks will be determined from time to time by the Team manager.
• Where required, capture all consumer’s details and data relevant to the call/ service interaction accurately and efficiently.
• Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and
• procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.
• Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available.
• Ensures that all product, system, process, and policy knowledge is current to ensure that all oral and written communication, including emails, consistently demonstrates a knowledgeable and professional tone.
• Where applicable educates the consumer on TransUnion Canada Credit Bureau Products and Processes as well as applicable regulatory information.
• Ability to work according to all individual targets to achieve departmental Service Level agreements (i.e. Schedule Adherence, Quality
• Assurance, Average handling/turnaround time, Productivity Requirements) as well as Adherence to company and departmental policies, procedures, and Compliance.

What You'll Bring:

• Matric (Grade 12 Matric/A’ Levels/ High school certificate) or equivalent is required.
• Preferable to have at least 2 years of working experience in Customer Service, (Inbound and Outbound).
• Excellent French spoken and written communication skills, with a good command of English.
• Excellent customer service skills, including strong listening skills, ability to deal with irate consumers regularly.
• A self-starter with strong initiative, the ability to demonstrate a readiness to make decisions, take the initiative, and originate action.
• Ability to work remotely, independently, and have a strong sense of duty.
• Excellent interpersonal skills and ability to work in a team.
• Highly computer literate.

Impact You'll Make:

• TransUnion believes in investing in the best people.
• Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles, and careers.
• The flexibility of working from home.
• Our culture encourages our people to hone current skills and build new capabilities.
• For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
• Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.
• Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.
• A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.