Latest Job Openings at Flash Group

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit
• Deliver and manage the sim card business within your area by merchandising Flash sim stock
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

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Responsibilities:

• Assist in the management, development & growth of existing accounts.
• Assist in effective service delivery and customer satisfaction.
• Actively monitor progress of account and feedback to the business.
• Assist with severity issues or issue escalations when required.
• Collaborate with internal resources to ensure execution and delivery of account requirements and objectives.
• Monthly forecasting, allocations and reporting.
• Assist in managing marketing activities and internal flow processes.
• Ensure a thorough understanding of the various Flash product agreements, including commercials and all amendments, as well as the operating procedures.
• Build and maintain professional relationship with business partners and all internal stakeholders. 
• Assist in increasing brand presence continuously by helping senior key account managers grow the Flash products through influence at traders and on customer level.
• Provide input into innovative promotional planning and assist with achieving targets.
• Collect and collate competitor information, generating information and provide feedback and recommendations to stakeholders.
• Learn from senior key account managers to develop skills and knowledge required to advance in the role
• Support key account managers in managing client accounts by updating databases, preparing reports, and conducting research on client needs and market trends.
• Provide administrative assistance such as scheduling meetings, preparing presentations, drafting correspondence, and organizing files related to key accounts.
• Demonstrate proficiency on all required systems and access of information pertaining to account management. 
• Assist in developing and implementing products and services
• Monitor and analyze account performance data
• Assisting the management of accounts
• Participate in client meetings and presentations
• Identify and pursue new business opportunities within existing accounts

Minimum Requirements: 

• 0 - 2 Years experience
• Matric
• Relevant Tertiary Qualification will be an advantage
• Valid drivers license and own transport
• Ability to form and maintain relationships
• Customer facing presentation skills
• Exposure to managing finance, specifically budgeting

Behavioural skills & Attributes:

• Collaborative 
• Professional
• Friendly
• Confident
• Independent way of working
• Ambitious 
• Ability to plan ahead 
• Innovative and forward thinking
• Fast learner

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RESPONSIBILITIES:

• Training: Provide training and guidance to employees on fraud detection and prevention techniques.
• Fraud Awareness: In addition to Fraud Training, constant fraud awareness is to be communicated to respective Flash employees, whether targeting specific Departments, or sending mailers to the larger audience within the business.
• Reporting: Prepare detailed reports on fraudulent activities, investigations, and risk assessments for management and respective role-players.
• Access Control: Regularly review applicable systems user access, to ensure non-applicable system access or system users is removed, to mitigate potential fraud risk.
• Presentations: Conduct presentations on an ad hoc basis, around fraud prevention and associated topics.
• Collaboration: Work closely with other departments, such as risk, compliance, finance and legal, to coordinate fraud prevention efforts and ensure a unified approach.
• Stay Informed: Keep abreast of industry trends, new fraud schemes, and regulatory changes to adapt strategies and maintain a robust fraud prevention framework.
• Fraud Strategy Implementation: Ensure the Fraud Strategy specific to Fraud Prevention, is incorporated into day-to-day to ensure fraud strategy is achieved.
• Red Teaming: Schedule, prepare, coordinate, and report on quarterly Red Teaming sessions to be held within the Fraud Team.
• Meetings: Attend fraud-related meetings, especially on new products and major product changes.
• Release Controls: Review and approve release controls related to Tech and Development implementation.
• Investigation: Provide support where applicable to Fraud Investigation Specialists, on gathering evidence and documenting findings.
• Fraud Risk Assessment: Provide support on applicable Fraud Risk Assessments, as per request and requirement from Fraud Dispute Resolution Specialist.

MINIMUM REQUIREMENTS:

• 5+ years of experience in fraud and driving fraud detection and mitigation strategies.
• Experience within data intensive industries such as banking or financial services is preferred.
• Certified Fraud Examiner (CFE), Forensic Practitioner (FP)SA Designation or other relevant tertiary qualification.

BEHAVIOURAL SKILLS / ATTRIBUTES:

• Attention to Detail: Highly observant and meticulous in examining data, documents, and processes to identify inconsistencies or anomalies.
• Integrity and Ethics: Unwavering commitment to ethical standards and integrity, crucial for handling sensitive and confidential information responsibly.
• Problem-Solving Skills: Proactive and resourceful in identifying potential fraud risks and developing innovative solutions to mitigate them.
• Effective Communication: Excellent written and verbal communication skills to clearly convey findings, present reports, and collaborate with various stakeholders.
• Discretion and Confidentiality: Ability to manage confidential information with the highest level of discretion and professionalism.
• Proactiveness and Initiative: Self-motivated and proactive in staying updated with the latest fraud prevention techniques, industry trends, and regulatory requirements.
• Collaboration and Teamwork: Strong interpersonal skills to work effectively with colleagues across different departments, fostering a collaborative approach to fraud prevention.
• Adaptability: Flexible and adaptable in responding to evolving fraud schemes and changing regulatory landscapes.
• Critical Thinking: Ability to think critically and independently, making sound judgments even under pressure.
• Presentation Skills: Proficient in presenting complex information clearly and effectively to various audiences, including peers, management, and other stakeholders.