Team Leader at Old Mutual South Africa

Job Description Summary

• The position is that of a Team Leader who will be required to manage and lead a Technical Claims team to achieve the business objectives and improve customer experience.

KEY RESULT AREAS

Manages daily operational delivery within specific functional area.

• Delivers, maintains and enhances service and work standards within a given process.
• Manage employee wellbeing and morale and other people management processes( such as Recruitment, Performance and Talent management)
• Accountable for management of work volumes and workflow.
• Establishes and maintains client relationships both internal and external stakeholders.
• Could take accountability for the implementation of an operational project.
• Extensive experience in day to day management
• Identifies and propose solutions and actions to workflow trends.

Personal Effectiveness

• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve results.
• Individually accountable for managing own time, tasks and output quality for periods
• of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Effective team player

Quality Assurance

• Adheres to service and quality standards.

ROLE REQUIREMENTS

• Matric essential with a post graduate qualification such as Business Administration, Business Management etc. 
• Experience with People and workflow management essential.
• Experience with managing professional and skilled Claims Assessors and Managers of all levels.
• Well- developed written and verbal communication skills
• Life insurance product and process knowledge beneficial.
• Excellent communication skills in English (full fluency) with an additional African language advantageous
• Proficient in MS Office suites i.e.  Word, Excel, Powerpoint
• Self- managed and strong team player.
• Oversee reporting, planning & internal audit procedures
• Excellent work ethic with a high degree of accuracy.
• Deadline and Target driven.
• Ability to work under pressure and work across divisions.
• High sense of client care.
• Strong focus on attention to detail.
• Keep abreast of all product, process and system changes and developments.
• Must be able to work at flexible times (flexible start times from 08h00 to 8h30)& end the day at flexible times (flexible end times from 16h30 to 19h00 accordingly) these hours might change in order to meet business needs

Education

• Matriculation Certificate (Matric)  (Required)

Closing Date

27 February 2023