Student Support Service Consultant (JB3742) at Educor Holdings

Requirements:

• Grade 12
• Relevant Diploma in Administration or Communication would be advantageous
• Minimum 2-3 years of experience in call centre or similar role is required
• Experience in the role of a Programme Administrator is advantageous
• Minimum typing speed of 25 wpm
• Computer literacy is essential is MS outlook, MS Word, MS Excel

Main purposes of Job:

• Resolve student queries promptly and efficiently each day to ensure that the relationship between the college and its students is professional, helpful and service-orientated.
• Timeously contact and act as liaison between each student and the relevant stakeholder(s) and department(s) to ensure student enquiries are resolved and that the communication loop on the query is closed with the student
• Using collaborate system (Bitrix24) daily to process student queries by accurately interpreting and acting on information for improving customer satisfaction levels
• Assist other support staff and the student support manager within the department with quick resolution of each student query
• Administration duties as requested by Senior Manager
• Response to help desk queries and assist with special projects when required by management