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At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.
Job Description
The Service Delivery Manager (SDM) is responsible for service delivery management, contract management, and commercialization of Nexio customer contracts and service level agreements (SLA). Key elements of the role are to take accountability for managing customer experience, mitigating commercial and financial risk for Nexio and overseeing delivery into the client. The SDM must ensure that service levels are appropriately managed, and that regular reporting is provided to the client. The SDM must also oversee the output of internal operational teams to ensure that Nexio services are delivered in a well co-ordinated, professional manner that exceeds client expectations and enhances the client experience.
ROLE REQUIREMENT
KEY COMPETENCIES
PROFESSIONAL COMPETENCIES
QUALIFICATIONS & EXPERIENCE
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