Senior Security Platform Engineer - JHB at NTT Ltd.

Key Responsibilities:

• Work as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings
• Administration of the NTT Data Inc security tools to gather security logs from environment 4 Life cycle management of the supported security tools/technologies, Break-fix, Patching, Live update
• Adhering to SOPs and notify stake holders on log flow/log format issues
• Document best practices
• Identify opportunities to make automations which will help the incident response team.
• This role involves security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
• Carry out agreed maintenance tasks
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
• Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
• Investigate causes of incidents and seeks resolution
• Escalate unresolved incidents and follow up until incident is resolved
• Provide service recovery, following resolution of incidents
• Document and close resolved incidents according to agreed procedures
• Investigate and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
• Maintain knowledge of specific specialisms, provides detailed advice regarding their application
• Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
• Log all such incidents in a timely manner with the required level of detail with all the necessary
• Cooperate with all stakeholders including client IT environments, vendors, carriers and NTT colleagues to expedite diagnosis of errors and problems and to identify a resolution

Knowledge and Attributes:

• Advanced working knowledge on implementation and monitoring of security tools/technologies.
• Advanced knowledge on security architecture, worked across different security technologies.
• Customer service orientated and pro-active thinking.
• Problem solver who is highly driven and self-organized.
• Great attention to detail.
• Good analytical and logical thinking.
• Excellent spoken and written communication skills.
• Team player with the ability to work well with others and in group with colleagues and stakeholders.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or related field.
• Relevant level of Networking certifications such as CCNA, CCNP etc. preferred.
• Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM, CCIE etc. will be added advantage.

Required Experience:

• Advanced experience in Security technologies (Cisco ISE.).
• Advanced experience in technical support to clients.
• Advanced experience in diagnosis and troubleshooting.
• Advanced experience providing remote support in Security Technologies.
• Advanced experience in handling security incidents end to end.
• Knowledge on networking, Linux and security concepts.
• Advanced experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools.
• Knowledge on log collection mechanism such as Syslog, Log file, DB API.
• Knowledge in security architecture.
• Advanced experience in Security engineering