Salesforce Journey Lead/Product Owner at Absa Group Limited (Absa)

Job Summary

• The CustomerOne [powered by Salesforce] program is one of the largest strategic initiatives in the organization which seeks to deliver one world-class CRM system across the enterprise, with well-defined and documented processes and improved ways of work - to realize our strategic ambitions. We work alongside our business stakeholders to help them transform their businesses and deliver high-quality experience for our customers, across products and service.
• We are seeking a Journey Lead / Product Owner with subject matter expertise to own projects on our Salesforce enterprise roadmap, working closely with a team of Salesforce Project Managers, Administrators, Technical teams and internal business stakeholders across various levels and various Business Units.

Job Description

• The Journey Lead fulfills the role of Product Owner in the Agile Team with the primary responsibility of maximizing the business value delivered by the team and ensuring that the delivery is aligned with customer and stakeholder needs.  Whilst the Journey Lead does not define nor own the Product or Business vision and roadmap; they work very closely with the [Business] Product Manager/s to define the Book of Work; which then translates into the product/program and team backlogs that enable the vision and roadmap.  

Roles and Responsibilities:

• Work with the Business Stakeholders (Product Managers/Heads) to create, prioritize and maintain the product backlog.
• Collaborate with the Scrum Master to ensure the product's development aligns with its original vision
• Ensure the product backlog is updated and available to the entire development team.
• Lead team scrums to define product vision, roadmap, and growth opportunities, and communicate with stakeholders throughout the project
• They actively work with the team during PI planning and ensures the team is briefed on upcoming features
• Collaborate with internal and external contacts to analyze needs and align product roadmap to strategic goals
• Work across departments and prioritize tasks for the Scrum Master based on stakeholder needs.
• Evaluate progress throughout the development process.
• Key link between business  teams and Agile teams
• Maintains good relationships with Business Owners, Product Managers , other technical/functional teams and other stakeholders
• Provides leadership and guidance to the delivery teams and resolves any blockers and risks for the team delivery
• Regularly provides business stakeholders on the status of the delivery
• Ensures the right governance is implemented and adhered to on the projects

Requirements and Skills

• Thorough understanding of Agile project/program management techniques and methods
• Excellent planning, organizational and leadership skills
• Ability to drive and deliver results through others.
• Ability to be a team player and can “roll your sleeves up” when you need to, and also are able to lead and influence product and feature conversations with all involved parties
• An analytical mindset with great problem-solving abilities
• Excellent written and verbal communication skills
• Strong influencing and negotiating skills

Education

• Bachelors degree and/ or relevant professional experience
• Project management or Agile courses preferable
• Large transformational programme experience is a must
• Strong proficiency with Microsoft products, including MS Excel and MS Project.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)