Refunds Administrator at Educor Holdings

About the Job

Market Related

• To process student refunds and ensure correct refund amounts are paid. Ensure no financial risk is face by organisation due to refund processing. Candidates to be available immediately

Educational Requirements:

• Grade 12
• 2 years plus experience working experience in tertiary education customer service / finance environment
• MS office proficient
• Typing speed minimum 25 wpm

Duties and responsibilities:

• Refund processing
• Processing student refunds
• Receiving applications and capture details on excel
• Check documents to ensure all info has been submitted and all payments received are correctly receipted and banked
• Check for missing or incomplete documentation and records on spreadsheet
• Ensure complete and correct documentations are presented to head office
• Log status of refund once approved on system and issue release date
• Update payments on refund database
• Process journals on ICAS for all refunds that are paid
• Liaise with GM’s, Account Supervisors, students and parents and provide feedback on refunds