Job Vacancies at Educor Holdings

About the Job

Market Related

• To process student refunds and ensure correct refund amounts are paid. Ensure no financial risk is face by organisation due to refund processing. Candidates to be available immediately

Educational Requirements:

• Grade 12
• 2 years plus experience working experience in tertiary education customer service / finance environment
• MS office proficient
• Typing speed minimum 25 wpm

Duties and responsibilities:

• Refund processing
• Processing student refunds
• Receiving applications and capture details on excel
• Check documents to ensure all info has been submitted and all payments received are correctly receipted and banked
• Check for missing or incomplete documentation and records on spreadsheet
• Ensure complete and correct documentations are presented to head office
• Log status of refund once approved on system and issue release date
• Update payments on refund database
• Process journals on ICAS for all refunds that are paid
• Liaise with GM’s, Account Supervisors, students and parents and provide feedback on refunds

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About the Job

Market Related

• Installing network and computer systems. Maintaining, repairing and upgrading network and computer systems. Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems. Monitoring network and systems to improve performance.

Educational Requirements:

• Grade 12
• Diploma/Certification in IT
• CompTIA A+ Certification
• CompTIA Network + Certification
• CompTIA Security + Certification
• 2-3 years’ experience in similar role
• Computer literate

Duties and Responsibilities:

• To ensure colleagues able to carry out their duties with fully functional PCs
• To manage and secure internet access always
• Ensure zero abuse of internet access by students and colleagues
• Secure network free of malicious viruses
• Support calls and queries resolved with agreed SLA
• Ensure printers are in working order
• Backups done as per roster
• No backups missed – no data lost
• Able to restore from backup tapes

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About the Job

Market-related

• We are seeking a highly motivated and detail-oriented Data Analyst to join our Collections Department. As a Data Analyst, you will play a crucial role in analyzing and interpreting financial data to optimize our collections strategies, enhance recovery efforts, and minimize delinquency rates. Your analytical insights will directly impact our bottom line and contribute to the overall success of the collections team.

Qualifications:

• Bachelor's degree or Relevant qualification in Data Science, Statistics, Economics, Finance, or a related field. Master's degree preferred.
• Proven experience 2+ years as a Data Analyst, preferably within a collections or financial services environment.
• Proficiency in data manipulation, analysis, and visualization tools such as SQL, Excel, Tableau, or Power BI.
• Strong programming skills in languages for data analysis and modeling.
• Experience with statistical analysis and predictive modeling techniques.
• Knowledge of collections processes, credit risk assessment, and regulatory compliance is a plus.
• Excellent problem-solving skills with the ability to translate complex data into actionable insights.
• Strong communication skills to convey findings and recommendations to both technical and non-technical audiences.
• Detail-oriented, self-motivated, and able to work effectively in a collaborative team environment.

Key Responsibilities:

• Data Analysis and Interpretation: Collect, clean, and transform large datasets from various sources to derive meaningful insights. Analyze historical and current financial data to identify trends, patterns, and anomalies related to customer payment behavior, delinquency rates, and recovery rates.
• Predictive Modeling: Develop and implement predictive models to forecast delinquency rates, recovery rates, and potential bad debts. Collaborate with cross-functional teams to refine and validate models, ensuring accuracy and applicability.
• Portfolio Performance Evaluation: Monitor the performance of collection strategies and recommend improvements based on data analysis. Evaluate the effectiveness of existing strategies and propose adjustments to optimize recovery efforts.
• Reporting and Visualization: Create and maintain comprehensive dashboards, reports, and visualizations to communicate collection metrics, trends, and KPIs to key stakeholders. Provide actionable insights to guide decision-making and enhance departmental performance.
• Strategy Development: Collaborate with the collections team to develop data-driven strategies for maximizing recoveries while minimizing operational costs. Use analytical findings to propose innovative solutions for optimizing resource allocation and outreach efforts.
• Data Integrity and Quality Assurance: Ensure the accuracy and integrity of collected data by performing regular audits, data validation, and error checks. Identify and rectify data discrepancies or anomalies that could impact decision-making.
• Cross-Functional Collaboration: Work closely with other departments, such as Risk Management, Finance, and IT, to align data analysis efforts and share insights that support broader business goals.
• Continuous Improvement: Stay up-to-date with industry best practices, emerging trends, and new technologies in data analytics and collections. Proactively suggest process enhancements and tool adoption to improve data analysis efficiency and accuracy.