Premium Travel Operations Manager at The Talent Expert

Is this you?

• Are you a detail-oriented and organised professional with a passion for travel operations and team management? Do you excel in communication, fostering collaboration, and coaching team members? If you are proactive, solution-focused, and committed to delivering exceptional guest travel experiences while supporting conservation and community initiatives, this role is for you.

What you’ll be doing (and why you’ll enjoy it)

• You will ensure the smooth running of the Travel team by providing comprehensive operational and management support. You will be the first point of contact for Travel Coordinators and independent Travel Advisors, handling team queries, managing emergency duties, and coordinating systems operations. You will draft, implement, and manage Standards of Performance (SOPs), manage quotes and bed night balances, and oversee the orientation and training schedules of new employees. We’re looking for someone data and tech savvy, part of your role includes trend analysis and budget planning. You’ll also be responsible for weekly operational updates and fostering a collaborative team culture aligned to a premium guest experience and culture.

What you’ll need

• The ideal candidate will have a relevant qualification in travel, tourism, or a related field, along with substantial experience in travel operations management. You should have excellent organisational and communication skills, with a proven track record in team management and operational support. Familiarity with travel industry standards, budgeting, and data analysis is essential. A proactive attitude, attention to detail, and the ability to foster a collaborative team environment are key attributes for success in this role.