Vacancies Available at G Adventures

What You'll be Doing

• Bridge the local knowledge gap between the Product team and the region.
• Work closely to communicate and execute on the product strategy for the region with the local senior leadership team in Operations and Buying.
• Own the execution of the stage gate process within the region.
• Identify and communicate trending destinations, activities or opportunities for new products in the region. Help make our product industry leading in each destination.
• Work with the Operations and Buying team to complete the stage gate for new and changed trips meeting production deadlines.
• Provide the Product Specialist with the needed information and content to write web, brochure and sales training content.
• Write initial content for draft itineraries and initial technical itineraries. Identifying all services that need to be budgeted and contracted by the buyers.
• Conduct site inspections, vendor brand training and product training as required.
• Identify opportunities for new optional activities and work with the Product Specialist to execute on the stage gate for the product. Initiating the contracting process with the buying team.
• Work with the Destination team on product improvement plans and NPS monitoring.
• Support global updates or audit requirements and action as necessary within the region as requested by the Product Team. 
• Review and approve content change when appropriate, work with the Director for the region.
• Help support the travel style training and requirements within the region.
• Other tasks as needed and prioritized.

Desired Skills and Experience

• 5+ years of experience, in tourism with a focus on product or operation and buying
• Advance English writing and grammar skills
• Ability to speak and write in a second language relevant to the region
• Extensive travel in multiple countries for the region
• Experience building product or running operations in the region
• Experience working collaboratively with other key stakeholders
• Advanced communication skills, both verbal and written
• Ability to move multiple projects ahead at the same time
• A team player that understands how to collaborate and build strong relationships
• Desire to be part and add to a very strong company culture
• Experience working with an international team and overseas is a plus
• Experience as a Tour Leader in the relevant region is a plus

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What you’ll be doing:

• Validate supplier invoices on our internal booking systems for our global trips
• Records transactions and retains all accounting records. Posts, verifies, and reconciles accounts payable.
• Maintains A/P sub ledger (including aging and tracking the payables). Ensures that the supplier invoices are correctly recorded and accounted under the proper general ledger accounts.
• Generates payments to vendors by following established procedures for processing disbursements through bank wire transfers using different banking platforms
• Apply payments to supplier invoices in our accounting software
• Act as an accounting contact for Suppliers.
• Develop and maintain strong client relationships through proactive account management and training of vendors for invoicing processes.
• Communicate available information to suppliers and evaluate/give feedback on how we can improve the payment cycle.
• Consistently deliver excellent customer service to all internal and external customers.
• Contribute to G Adventures performance by displaying a positive enthusiastic attitude and showing support and involvement in Team initiatives and activities.
• Assist the Accounts Payable Manager & Finance Manager with financial reporting and analysis
• Detailed reports and expenses review as well as posting into the system
• Reconciliations of CEO’s (Tour leaders) wages - ensuring that it’s done in a timely manner
• Assist the team with CEO funding and account reconciliations
• Maintain vendor account reconciliations to ensure timeliness & accuracy with records
• Review the accuracy and completeness of the Accounts Payable subledger including aging and tracking payables
• Additional duties as required such as special projects, month-end reporting, financial analysis, and assistance with audit requirements

Requirements:

• 1+ years of experience in accounting.
• Certificate or Diploma in Accounting or Finance (or Similar)
• Intermediate knowledge of Microsoft Word and Excel.
• Intermediate English skills (written and oral).
• Extremely detail oriented and customer service oriented.
• Analytical with a strong attention to detail.
• Good understanding and use of financial and operating systems.
• Previous experience within a travel related business is a bonus.
• Proven ability to work in a fast-paced environment, with strict deadlines.
• Self-motivated and goal oriented.
• Confident, Customer service oriented with a flexible and cooperative approach.
• Problem solving skills.

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Responsibilities

• Brand and Region Agnostic (may be required to work across multiple regions/brands)
• Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region
• Administrative support for the Global Sales and Base Camp Operations teams (answer enquiries, handle tasks as required etc)
• Ensure last minute booking requests and changes are handled and communicated efficiently.
• Work on special projects as required.
• Working closely with our Tour Ops team to ensure smooth operation of all tours and itineraries.
• Working closely with the CEO (Tour leader) team to ensure trips run effortlessly and correct information is provided.
• Supporting reservations & Flights manager (and others) to negotiate reduced cancellation charges from suppliers.
• Assist finance department with invoice queries and related tasks.
• Supporting the contract specialist with special requests and projects.
• Working closely with the buying & contracting team to ensure that all rates and pricing is up to date on our internal systems.
• Prompt response to phone calls, emails and monitoring of inboxes

Experience

• 1+ years experience in the travel industry
• Excellent Computer skills
• Highly proficient in English both written and spoken
• Familiarity with Travel Industry Practices
• Customer Service
• Excellent Attention to Detail, Well Organized
• Excellent time management skills
• Active Listening
• Problem Solving/Complaint Resolution
• Excellent Computer skills & understanding of new software
• Telephone Skills
• Word/Excel (and Google Sheets/Docs/Drive)
• Must be a Team Player, self motivated and goal orientated.