Reservations Coordinator - Cape Town at G Adventures

Responsibilities

• Brand and Region Agnostic (may be required to work across multiple regions/brands)
• Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region
• Administrative support for the Global Sales and Base Camp Operations teams (answer enquiries, handle tasks as required etc)
• Ensure last minute booking requests and changes are handled and communicated efficiently.
• Work on special projects as required.
• Working closely with our Tour Ops team to ensure smooth operation of all tours and itineraries.
• Working closely with the CEO (Tour leader) team to ensure trips run effortlessly and correct information is provided.
• Supporting reservations & Flights manager (and others) to negotiate reduced cancellation charges from suppliers.
• Assist finance department with invoice queries and related tasks.
• Supporting the contract specialist with special requests and projects.
• Working closely with the buying & contracting team to ensure that all rates and pricing is up to date on our internal systems.
• Prompt response to phone calls, emails and monitoring of inboxes

Experience

• 1+ years experience in the travel industry
• Excellent Computer skills
• Highly proficient in English both written and spoken
• Familiarity with Travel Industry Practices
• Customer Service
• Excellent Attention to Detail, Well Organized
• Excellent time management skills
• Active Listening
• Problem Solving/Complaint Resolution
• Excellent Computer skills & understanding of new software
• Telephone Skills
• Word/Excel (and Google Sheets/Docs/Drive)
• Must be a Team Player, self motivated and goal orientated.