Manager: Residence Systems - Department of Residence Affairs and Accommodation at University of Pretoria/Universiteit van Pretoria

JOB PURPOSE:

The position is required to manage residence systems, including information technology hardware, equipment and software, network infrastructure and related services, residence security surveillance and personnel services, access control systems, as well as the residence dining hall meal booking system. The position is also responsible for the overall management and leadership of the Residence Systems Division, financial management, human resources and related functions.

RESPONSIBILITIES:

The successful candidates’ responsibilities will include, but are not limited to:

Meal booking system management and administration:

• Determine meal booking system requirements, new installations, and changes to existing hardware and software. Liaising with programmers and maintenance service providers.
• Plan and schedule installations with all role players;
• Change software setup to match specific requirements. Manage and facilitate installation, tests of, and training for new hardware/software;
• Maintain operations of the meal booking system to ensure minimum disruptions;
• Manage software system repairs and upgrades;

• Management of information technology facilities, security and related systems:
  • Manage information technology facilities in residences that include access control system, internet connectivity, close circuit television, digital signage screens, and staff information technology equipment;
  • Analyse and identify faults for resolutions, based on need, and log requests on the job card system for the relevant contractors;
  • Manage job cards for the contractors relating to repairs/maintenance/installations and ensure sign-off only after inspection of contracted work;
  • Monitor repairs and put alternative arrangements in place to ensure student security is not compromised;
  • Manage IT hardware storage facilities to ensure availability of adequate stock at all times;
  • Monitor CCTV hardware in residences regularly, and request repairs when needed to ensure safety and security of students, staff and residence buildings and assets;
  • Monitor fire alarms and related systems and report when faulty;
  • Liaise and meet regularly with the Department of Security Services to assess security risks and resolve problems;
  • Maintain and update the IT asset register;

• Divisional leadership and human resources:
  • Strategic planning for staff;
  • Manage staff, performance and discipline;
  • Participate in recruitment processes and appointments;
  • Oversee all human resources processes and identifying the human resource needs;

•    Residence systems project and financial management:
  • Manage residence systems projects and liaising with the University’s relevant Departments.
  • Plan for the Division’s financial needs and expenses, and submitting the Division’s annual budgets;
  • Adhere to university policies for finance and human recourse;
  • Monitor and approve expenses;
  • Develop the Division’s strategic plan and contribute to the Departmental plans and processes;
  • Liaison with relevant stakeholders to implement project plans and related procurement processes;
  • Implement plans for the Division’s strategic goals and outputs related to residence systems;

• Residence security service management:
  • Develop and implement a security plan for residences, in consultation with the Department of Security Services;
  • Assist with the development of the Residence Security Rules, Policy and Procedures;
  • Explore new and improved security methods and technologies with regard to residences;
  • Advise and support operational security managers in the Department of Security Services;
  • Training, briefing, and orientation of various stakeholders on security matters and operations;
  • Monitor CCTV cameras, internet and video recordings, and arrange for maintenance when needed;
  • Provide statistics on student access.

MINIMUM REQUIREMENTS:

• Relevant Bachelor’s or B-tech degree;
• A total of five years’ experience in:
  • Management of IT systems;
  • Residence IT systems management or similar;
  • Data communication and IT networks;
  • Working knowledge of IT systems hardware and software;
  • Project management;
  • Residence procedures and processes, or similar;
  • Financial management;
  • Human Resource management.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

Knowledge of:

• IT systems;
• Information technology hardware and software;
• Financial management;
• Personnel management;
• Security processes;

• Technical competencies:
  • Strategic thinking and solution driven;
  • First-level systems fault finding;
  • Project management skills;
  • Ability to work well under pressure;
  • Computer literate;
  • Microsoft suite;
  • Google suite and more;

• Behavioural competencies:
  • Demonstrate professional competence and mastery of subject matter. Being conscientious and efficient in meeting commitments, observing deadlines, and achieving results. Showing persistence when faced with difficult problems or challenges;
  • Ability to identify and analyse clients’ needs, and develop appropriate technology solutions to meet the requirements;
  • Appropriate language and communication skills (verbal and written);
  • Ability to establish and maintain effective partnerships and working relations with people and service providers in a multi-cultural and multi-ethnic environment with sensitivity and respect for diversity.
  • Ability to lead co-workers to perform at their best levels;
  • Demonstrate sound judgement in applying technical expertise to resolve a range of issues/problems.

ADDED ADVANTAGES AND PREFERENCES:

• An honour’s Degree in Information Technology;
• A valid driver’s licence;
• A minimum of three years’ experience in an institution of higher education, specific to residence.