Performance Monitoring Analyst (DBN) at BETSoftware

You Bring:

• Matric (High School Diploma).
• Computer literacy and experience with Excel, PowerPoint, Word, Outlook, Teams.
• Basic understanding of analytics and monitoring tools.
• Ability to work independently and as part of a team.
• Strong attention to detail and organisational skills.

Key skills/attributes/position-specific competencies:

• Proficiency in Excel for data monitoring and analysis.
• Troubleshooting and problem-solving skills.
• Effective communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise effectively.

What You’ll Do:

Monitoring and Control:

• Continuously monitor system performance metrics using established tools.
• Identify and manage system alerts, ensuring they are addressed or escalated as needed.
• Refine and optimise metrics for more effective monitoring.
• Ensure all necessary tools and access are in place for efficient monitoring.
• Follow up on alerts and incidents to confirm they are being resolved in a timely manner.

Alert Management and Communication:

• Manage the Alerting and Reporting queue, ensuring proper escalation to relevant teams.
• Communicate with internal teams to provide updates on alert status and resolution progress.
• Log and categorise alerts for analysis and future reference.

Basic Troubleshooting:

• Use diagnostic tools and standard operating procedures (SOPs) to address basic system issues.
• Provide relevant information to appropriate teams to facilitate resolution.
• Assist in identifying trends and patterns in system performance for further analysis.

End-User Support:

• Provide clear instructions and guide users through basic analysis and reporting.
• Maintain records of system reports, and alerts, including incidents for reference.
• Documentation:
• Maintain and update documentation related to monitoring procedures and alert management.
• Create or refine SOPs as needed based on recurring issues or improvements.