Manager: Client Experience Insights at Standard Bank Group

Job Description

Responsible for client experience insights and how these are implemented; inclusive of Channel Experience, Environmental, Social, and Governance and Ecosystems identification, insights and execution.

Qualification

• Business Commerce Degree

Experience

• 5 - 10 years proven ability to integrate across multiple stakeholders internally and externally, based on client experience insights, in order to deliver key success measures 

Additional Information

Behavioural Competencies 

• Adopting Practical Approaches
• Conveying Self-Confidence
• Developing Expertise
• Directing People
• Establishing Rapport

Technical Competencies 

• Solid understanding of existing products, offerings and sectors
• Understanding of ecosystems thinking and Environmental, Social, and Governance practices, the impact this can have, and a view on mechanisms on how to execute this into practical work tasks
• Client Retention and Client Servicing and Strategy Definition
• Customer Understanding  and Product Knowledge 
• Risk Awareness, Risk Identification and Risk Reporting