IT Infrastructure Engineer at Datacentrix

Duties:

• Manage operations on a virtualized, distributed infrastructure (provision, configuration, decommissioning, lifecycle, patching),
• • Local, Onsite and remote management of 5 IT HUBs across Africa
  • Level 1-3 Hardware Support
  • Level 1-3 Virtualization, SAN, vSAN Support
• Plan and coordinate remote interventions of maintenance providers,
• Plan and supervise interventions on duty, Non-Working Hours
• Maintain the documentation system, the ITSM tool,
• Apply Group standard policies: Respect of SOP, SLA, Reporting, KPI
• Capacity Planning, ensure optimal use of internal resources, vCPU, Memory, Storage, IP Planning
• Security and risk Aware, Risk Identification and rectification to possible security vulnerabilities
• Reaction to identified Security threats on all platforms, physical and virtual
• Backup monitoring and quick action to rectify and problems identified, Adherence to Company Backup and BCP DRP strategies.
• Failover Simulation between Main DC HUB and DR Site, Non-Working Hours
• Continuity of service for Operations (hardware and software infrastructure) on the day-to-day:
  • Network: Cabling, Switches, Optimizers, Routers, Firewall, Proxy, SSL VPN gateways, WAN, WiFi systems and others equipment UPS, Air-Con, Genset, IoT
  • Systems: Servers (Windows/Linux or iSeries), Data backup means, Business Applications, Communication and collaborative tools

Essential experience, skills and qualifications:

• Master’s degree in information technology or Computer Science will be advantageous
• Management of operations on virtualized and distributed infrastructures, 
• Management of operations on environment with clustering, replication, load balancer 
• ITIL Practitioner (V3) / ITIL Specialist (V4) 
• Strong knowledge in Microsoft Active Directory environment is an added advantage 
• Windows Server: Advanced level 
• Knowledge in network/telecom (Cisco certifications appreciated) 
• vCenter or HyperV or Azure: Advanced level 
• Knowledge in IBM AS/400 environment would be a “plus” 
• Network foundation or intermediate, 
• ISO 27000, other IT security Training
• Prince2, PMP or equivalence - Advantage

EXPERIENCE

• 7 to 13 years relevant experience in IT

• Minimum 8 years’ experience in supporting and maintaining Microsoft Systems and Networks
  • Microsoft Server 2016 and 2019
  • Microsoft SQL (MSSQL)
  • IIS
  • Remote Desktop Services
  • WSUS
  • PowerShell
• Minimum 7 years’ experience in supporting and maintaining VMWare systems (6.7) or equivalent.
  • Templates
  • VCenter
  • Update manager
  • Clusters / Data Centres
  • 0 is advantageous

• Ability to Manage a Technical Project
• Experienced in working within Large Corporate Environments
• ITSM solution on the market
• Collaborative solution