Freight Forwarder, Air Export, Air & Sea at DSV

Main purpose of role

To provide an export airfreight service to our clients within the air export team, keeping all customer up to date on the movement of their cargo always. End to end managing of air export shipments.

Duties and requirements

• General understanding of the industry and related job requirements for freight forwarding.
• Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both.
• telephonically, on email and in person.
• Liaising and pro-actively communicating with clients throughout the process.
• Ability to escalate where required to the relevant parties, and maintaining a good working relationship with all various teams and departments.

Minimum 7-year air exports experience in the industry;

• Pro-actively communicating and resolving queries or delays for clients.
• Managing clients KPIs / performance monthly and productivity of own desk.
• Making special arrangements / involving the right level of individual to support on critical shipments.
• Support in after hour monitoring and tracking and tracing with carriers, arranging specials     shipments on weekends or facilitating communication and feedback on weekends.
• Resolving client and routine queries professionally and timorously.
• Managing costs effectively and carefully.
• Doing all export invoicing and managing rates etc.
• Involvement with Implementation of new accounts that fall under your specifications area of work.
• Tracking shipments from collection to warehouse, delivery to carriers, departures, arrival, and deliveries in destination countries where applicable.
• Overtime when applicable
• End to end managing of export shipments including invoicing charges.
• Manage Negative WIPS/ open accruals / open negative accruals.
• Excellent administrative skills
• Admin work will be applicable.
• Able to work without constant supervision.
• Able to work under pressure.

Electives

• Own reliable transport
• Ability to work late where required and weekend work is scheduled on a roster.
• Ability to walk down several stairs
• Ability to travel if required.

Minimum requirements 

• Minimum of 7 years experience in Airfreight Exports
• Minimum of 7 years experience in Freight Forwarding