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RMB - Rand Merchant Bank is a division of FirstRand Bank Limited, a fully integrated financial services group in South Africa, distinguished by our traditional values and innovative ideas. We have adapted investment banking solutions to suit your personal financial needs and this, together with an entrepreneurial approach, attracts like-minded, discerning clients.
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Job Description
To develop and deliver tailored solutions to meet the unique requirements of the organisation’s clients
To deeply collaborate with stakeholders to solution for innovative products and services that enhance client satisfaction and drive revenue growth
To leverage extensive knowledge of the Corporate and Investment banking environment to provide insights and implement effective solutions
- Conduct thorough analysis of client needs to identify opportunities for customised solutions, by understanding clients’ business models, financial standing, and strategic objectives
- Collaborate with product SMEs in the definition, refinements, and implementation of innovative solutions that align with market demands and client requirements
- Partner with relationship professionals to foster strong client relationships, ensuring a deep understanding of client needs and the delivery of high-quality service and solutions
- Perform ongoing market research and analysis to stay abreast of industry trends, competitive landscape and regulatory changes, providing actional insights to the broader team
- Develop comprehensive solutions that integrate various products and/or services, so that a tailored solution may be presented to the client
- Showcase the benefits and features of solutions in a clear and compelling manner to the relevant internal and external stakeholders, where appropriate
- Identify and assess potential risks associated with proposed solutions, ensuring all recommendations comply with regulatory requirements and internal risk management policies
- Monitor the performance and effectiveness of implemented solutions, using client feedback and performance data to make necessary adjustments and improvements
- Work closely with internal stakeholders to ensure seamless implementation of solutions and adherence to all necessary protocols
- Continuously seek opportunities to streamline processes and improve efficiency in solution delivery, leveraging technology and innovative practices
- Maintain accurate and up-to-date records of all client interactions, proposals, and implemented solutions, ensuring transparency and accountability
- Contribute to tactical plans of the business area, providing insights and recommendations based on client needs and market conditions
- Participate in ongoing training and professional development activities to stay current with industry best practices, new products/solutions, regulatory changes, ensuring the delivery of cutting-edge solutions
Application Closing Date :20/06/24
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Job Description
To perform the operational tasks related to processing of trade transactions ensuring accuracy in the processing and in adherence to the required performance standards, risk, processes and compliance adherence, International Chamber of Commerce (ICC) ruling, and acknowledging the fit for processing, processing steps to create greater efficiencies (about all Trade Products).
- Receive applications, analyse transactions for vetting purposes and prepare transactions.
- Perform compliance and exchange control checks including correct BOP reporting codes, adhering to compliance procedures, rules, laws, and regulations, as well as screening processes.
- Negotiate pricing and wording / requirements, for preparation; liaise with client, relationship teams, Team Leads and Legal if necessary.
- Ensure communication to banks and clients are checked against instructions.
- Capture instructions on the relevant system, complete the workflow requirements, and compliance screening and diarise and capture/update notes throughout the process.
- Ensure that all feedback or events is accurately recorded and monitored on source systems.
- Ensure applicable escalations are done to applicable stakeholders.
- Identify potential risk areas for the bank and clients.
- Approach Credit for client’s limit approval.
- Vet claim / payment / refund against issued applicable transactions and assess for compliance.
- Determine if it is foreign or local claim / payment / refund, and if foreign, ensure Exchange Control rulings are applied.
- Identify possible discrepancies on claim / payment / refund and validate against transaction terms.
- Advise clients/bank regarding any discrepancies where applicable; refer to Credit, Legal and Relationship Manager / Coverage and Risk and Compliance if necessary.
- Diarise on relevant system and monitor response from stakeholders.
- Manage system dashboard.
- Confirm whether cash cover is affected by the claim / payment / refund (Partial claim).
- Update notes and hand over the claim / payment / refund/ financial postings and to finalise on system.
- Monitor client’s portfolio trends, provide leads to the Service team, and identify cross-selling opportunities.
- Process outsourced work, assist with workability of transactions and communication accordingly.
- Provide solutions to clients aligned to their needs and specific requirements.
- Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
- Contribute to teamwork and inclusivity by working together to achieve team goals.
- Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed timeframes and according to quality standards.
- Take ownership of personal career development, leveraging formal and informal opportunities.
- System testing to be conducted to ensure efficiencies and streamlined processing (New and amended processes and systems).
Application Closing Date: 20/06/24
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Job Description
To monitor and manage the risk in relevant area for the Markets Division by identifying, quantifying, analysing and troubleshooting market risk issues on a daily basis
- Build and improve on a risk report for various trading desks
- Perform market risk factor analysis in order to identify risk
- Attribute profit and losses to various market risk factors
- Identify quantify analyse and troubleshoot market risk issues
- Evaluate implement and optimise risk management processes and systems
- Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
- Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
- Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
- Anticipate consequences and adapts problem solving based on continual feedback
- Act speedily to resolve problems queries and complaints
- Adapt communication styles to meet the needs of different audiences
- Attribute actual profits and losses to its risk sensitivities
- Explain large profits/losses to top management in terms of market risk sensitivities
- Ensure daily interaction with traders and conduct scenario analysis on their behalf
- Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Stay relevant and up to date with legislations and new developments
- Maintain a positive attitude and respond openly to feedback
- Handle stress in ways that do not negatively impact others
- Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
- Take ownership of personal career development leveraging formal and informal opportunities
- Read situations and organisational realities
- Set aside personal agenda for the greater good
- Act in an ethical transparent and morally defensible manner including highlighting unethical practices
- Share debate and communicate learnings
- Flag and debate issues constructively
- Promote a friendly cooperative climate
Min Qualifications:
- Minimum Honours Degree in Mathematics, Physics or Quantitative Finance
- Programming ability (e.g., Python / Matlab / VBA)
- Financial Risk Manager (FRM) Qualification, CFA, or Certificate in Quantitative Finance (CQF) advantageous
Min Years of Experience:
- Minimum 2 years similar working experience in market risk, model validation, quantitative analysis, or related area within a financial institution.
Industry Experience:
- Financial Services, Banking or Asset Management.
Skillset required / Must have:
- Experience with the pricing and/or risk management of complex derivatives (i.e., risk drivers spanning multiple asset classes, including optionality component or credit contingent features) or has supported an XVA desk.
- Has actively engaged with trading desks involved in deal structuring.
- Demonstrate rigorous attention to detail.
- Cultivate an active interest in markets, the economy and business initiatives.
Application Closing Date: 24/06/24
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Job Description
To support front office teams with the processing of confirmations, trade settlements, and reconciliations. Also attend to administrative tasks (client queries, statements, etc). And perform daily operations to fulfill banking transactions and mitigate associated operational risks.
- Monitor queues on the system for all trades/deals requiring settlements.
- Monitor and manage queues and dealers’ instructions received about the settlement of maturities.
- Determine which deals require full settlements or partial settlements.
- Ensure all deals are settled before cut-off times and that the Liquidity management team has been notified of all large-value payments before cut-off times.
Settlement processing within the standard timelines, whilst adhering to the required process and procedural standards
- Execute transactions consistently, efficiently, and accurately settled before cut-off times., including notification to the Liquidity team for all high-value trades to create a flawless client experience.
- Perform all functions associated with the trade settlement, monitoring for money market deals according to laid down processes. Assigning of SSIs, engaging with the dealers, and notifying the liquidity team of all large-value payments to be released in a bear trap.
- Ensuring segregation of duties is maintained at all times between maker and checker and between confirmations settlements and reconciliations.
- Monitor and troubleshoot payment exceptions/ rejections daily and escalate all issues experienced before cut-off time to the team lead, or head of department in good time to ensure resolution before cut-off times.
- Ensure all daily and month-end interest has been settled according to the instructions.
- Ensure the Unsettling of deals is done on the dealer’s request, and finance is approval received where required.
- Ensure that where required to split deals correct allocation is done to the correct accounts.
- Monitor for maturities daily and ensure that deals have been settled correctly according to the dealers’ instructions.
- If deals have been settled incorrectly, escalate immediately to the team lead and head of the department.
- Attend to and resolve queries, if unresolved escalate to the team leader or head of the department immediately.
- Load cessions and pledges under maker/checker.
- Under no circumstances should deals, or payments be canceled, amended, or unsettled without the dealer’s instruction.
- Maintain and update all process documentation
- Participate in process and system improvement projects and productivity enhancements, which include automation of settlements.
- Ensure that all approvals have been received before performing any back-valued transactions.
- Ensure all End of Day/Start of Day and Intraday checks a
- re performed.
- Ensure a culture to drive the reduction of manual payments and risk mitigation
- Monitor the FICC Mailbox throughout the day for instructions, queries, and requests, and under no circumstances must any emails received or sent be deleted. These emails must be archived by the team leader.
- Monitor system alerts to ensure all settlements have been successfully processed. Escalate system issues experienced immediately to the team leader or head of the department.
Competencies
- Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes.
- Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders' requirements are delivered.
- Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts.
- Anticipate consequences and adapt problem-solving based on continual feedback.
- Act speedily to resolve problems queries and complaints
- Adapt communication styles to meet the needs of different audiences.
- Participate in ad hoc projects as required around the operations function.
- Adhere to policies and procedures.
- Use discretion and informed judgment to anticipate and interpret potential risk issues.
- Remain abreast of process changes and communicate any specific training requirements.
- Identify trends and themes, in conjunction with the Operational Risk Manager, for rehabilitative action.
- Take ownership of personal career development leveraging formal and informal opportunities.
- Read situations and organizational realities.
- Set aside personal agenda for the greater good.
- Act in an ethical transparent and morally defensible manner including highlighting unethical practices.
- Continually share debate and communicate learnings
- Flag and debate issues constructively.
- Promote a friendly cooperative climate.
Application Closing Date:27/06/24
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Job Description
To assess, review, approve and monitor counterparty credit risk in alignment with the relevant Credit risk management frameworks to enable risk mitigation
- Unpack and critically think about the risk of new and existing debt and equity deals for clients across a broad range of geographies and industries, which includes:
- Engaging with the client,
- Interrogating a client’s business model and identifying risks,
- Assessing financial data put forward by the client,
- Building a financial model to forecast performance or assessing a model put forward by the client or the client’s advisors for accuracy and appropriateness,
- Working alongside the deal to structure a deal in line with the risk philosophy of the bank,
- Assessing and managing overall limits for a client in line with the bank’s risk framework
- Putting forward a deal for recommendation after objectively assessing all the facts.
- Prepare and present the risk to risk executives in a committee sitting which involves:
- Taking ownership of the application which requires strong report writing skills,
- Managing the timelines of a deal in line with the agreed-upon submission deadline, and
- Presenting a deal at committee and working together with the deal team to take questions and answers which require strong verbal skills, the ability to debate and manage differing views and ultimately influence and negotiate a good outcome for both the client and the bank.
- Stakeholder and relationship management, which includes:
- Building and maintaining professional working relationships with all stakeholders, which includes working alongside experienced business and risk executives and acting as a bridge,
- Adaptation of communication styles to meet the needs of different audiences, and
- Conflict management.
Key characteristics to thrive in this role include:
- Strong work ethic with a self-starter attitude and a keenness to take ownership of the role’s opportunities and personal development,
- Resilience and an openness to receiving and sharing feedback,
- Ability to handle stress well, which includes self-management of workload (2 to 3+ deals at any point in time), quick adaptation to deal changes, prioritization of deals, and open communication on capacity.
Qualifications & Experience:
- Ideally CA (SA) or CFA with relevant credit analyst experience within Investment Banking, although a newly qualified CA (SA) or a graduate whose degree has a strong quantitative focus will be considered, provided that the graduate has had exposure to finance and/or accounting.
- Experience within the Infrastructure sector is beneficial.
Application Closing Date: 28/06/24
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Job Description
To supervise a team across Client On-Boarding processes ie. Documentation and KYC so that Client documentation and information is completed accurately and timeously
- Deliver against operational and cost targets
- Prioritise resource allocation to minimise and reduce wastage
- Monitor costs for the financial year according to the operational plan
- Allocates and approves expenditure Review cost reports and resolves or explains variances to the budge
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative
- and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Monitoring daily operations to ensure adherence to client SLA
- All instructions are correctly actioned within agreed time-lines
- Adherence to reporting requirements, market time-lines are met, 100% compliance with all relevant rules and directives applicable to the specific market for example STRATE and JSE
- Enquiries are accurately processed within agreed time-frames
- Provide guidance to the team to resolve problems
- Review quarterly PMM report with the Settlements Manager and the Settlements team and follow-up on agreed actions
- Ensure all legal requirements are fulfilled before draw-down can occur, Operations
- Specialists have settled all instruments on the correct systems daily
- Ensure reconciliation and exception report items are cleared within SLA time-frames
- Check and approve correspondence to clients
- Continually look for ways to enhance efficiencies
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
- Develops an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educates others and makes suggestions for improvements
- Networks and participates in specialist risk forums where require
- Ensure that the team responds to client or internal stakeholder requests or queries for documentation or KYC information timeously.
- Provide support to ensure that the client requests and query is understood and that the correct documentation or details are selected
- This includes the confirmation of correct resolution details for different legal entities
- Ensure that client information is verified and documentation pre-populated before forwarding to the client this includes ensuring that there are quality checks in place to vet documentation for correctness and secure the relevant approvals
- Ensure that updated documentation and client details are loaded on the relevant trade systems timeously and accurately
- Look for opportunities to refine processes and improve workflows across the team, this includes the investigation of disputes or discrepancies
- Manage small operational projects, under management guidance that are clearly defined, focussed and short-term in nature
- Encourage effective team performance by establishing clear links between performance measures and function objectives
- Provide timely and constructive performance feedback against performance goals
- Deliver accurate and timely reporting as required and ensure team adherence to relevant policies and processes
- Provide on-the-job training to Operations Team, Provide input on operational aspects of new
- deals and structures
- Once a deal is signed, provide support in implementing legal agreements
- Manage operational breakdowns and resolve escalated queries Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
- Partner and collaborate with team members to achieve team success
- Share information and knowledge that benefits the team
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition and retention processes in line with Human Capital policies and procedures
- Participate in Talent Management practices and processes in line with Human Capital policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred in specific functions, Ensure conflict resolution and respond to any complaints or concerns Set relevant stretch goals for team and motivate achievement
- Assess own performance against competencies and skills required delivery
- Identify development needs and select effective solutions to address own development need
- Prepare a personal development plan with management to implement and review as required
- Monitor own progress against development plan and measure impact of results
Application Closing Date: 26/06/24
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Job Description
To participate in and support deal origination and structuring, implementation and client engagement processes in the allocated sector product to enable improved profitability, market share and competitive positioning
- Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
- Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
- Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
- Anticipate consequences and adapts problem solving based on continual feedback
- Act speedily to resolve problems queries and complaints
- Adapt communication styles to meet the needs of different audiences
- Obtain instructions from Transaction Managers based on signed legal agreements
- Load agreed upon deal profiles on the Loan Management System
- Validate that overall deal position is within expectations
- Hedge overall interest rate risk inherent in cash flow profiles
- Measure open FX exposure
- Consider and if applicable trade specific or macro hedges for the above
- Obtain relevant deal profiles credit ratings and LGDs from Transactors sense check and provide comment where information appears insufficient
- Use Pricing Wizard Reuters and Bloomberg to determine funding credit capital and hedging costs as well as FX components
- Validate the prospective deal profitability
- Ensure portfolios and all new deals are adequately funded
- Determine whether match funding or pool funding is necessary
- Monitor daily funding and rolling of funding as well as sourcing additional funding
- Liaise with Group Treasury on an ongoing basis
- Risk reports, including Key Rate Analyser, indicating current residual position
- Consider key macro-economic factors in order to position the net portfolio interest rate and FX position
- Execute appropriate hedges if required
- Extract information from Loan Management System as well as central RMB market risk systems in order to generate risk reports on a daily basis
- Investigate and resolve exceptions identified by risk reporting process
- Take appropriate action to change portfolios position given output of risk report
- Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Stay relevant and up to date with legislations and new developments
- Maintain a positive attitude and respond openly to feedback
- Handle stress in ways that do not negatively impact others
- Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
- Take ownership of personal career development leveraging formal and informal opportunities
- Read situations and organisational realities
- Set aside personal agenda for the greater good
- Act in an ethical transparent and morally defensible manner including highlighting unethical practices
- Share debate and communicate learnings
- Flag and debate issues constructively
- Promote a friendly cooperative climate
Minimum experience:
- 1-2 years minimum prior experience in a quantitative role in the an Investment bank
- OR 1-2 years trading desk experience - Derivatives, Interest rates, bonds or Treasury desks
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Job Description
To provide value added business insights, recommendations and strategic input derived from in-depth data analysis, as well as conducting and analysing high quality, appropriate and cost-efficient marketing research. To develop, optimize and socialize a voice of the client strategy to drive awareness and a client-focus mindset throughout the organization. Contribute to strategy and roadmap development for advanced analytics within the organization that aligns with the businesses transformation goals of improving marketing efficiency and results, client experience and engagement, and brand health - essentially laddering up to Marketing ROI Models
- Using subject matter expertise extract, manipulate and analyse customer and other data usin analytical and data mining tools, to identify trends and draw insight
- Engage in brand performance evaluation and scorecard development, presenting back to the team with recommendations to ensure the capability maintains and builds brand impact and position
- Work with internal stakeholders and external agencies to deliver robust and insightful evaluation of marketing activities, highlighting key learnings and generating benchmarks for future comparisons
- Lead the development of measurement frameworks within the Marketing and Communications team, as well as across various other areas when needed (e.g., CX)
- Lead market research projects end-to-end, providing input into the design, management of agencies and key stakeholders autonomously
- Oversee and provide the inputs into presentations to extract insight to leverage within the business, ensuring that recommendations from the research are actioned and tracked.
- Develop and evolve appropriate brand metrics and tools to provide reports and analysis that lead to actionable strategic insights
- Lead the process of creating intuitive data visualisation reports and dashboards for longitudinal data and setup reviews of usability in decision making
- Prepare and deliver integrated reports drawing all pieces of information from multiple sources together and making connections to form coherent and insightful reports
- Lead the process and approach to interpreting client, competitor, and market data and trends, and consolidate information into actionable market insight reports.
- Identify and own the delivery of continuous improvement initiatives that could increase the quality and/or speed of analysis and reporting.
- Monitor and manage media agency reporting (digital and ATL) to generate quality insights and learnings
- Lead the discussions with business intelligence and consumer insights reports partners on the Integration of client survey data with MIS to tell the ‘so what’ stories around client experience and strategies
- Lead the approach to scoping and oversee the executing of departmental reporting by providing guidance and leadership on key metrics that align to strategy
- Build rapport with leaders in the Bank and generate buy-in on key projects and actions recommended
- Serve as subject matter expert in research, insights, and analytics, delivering insights into business strategy and digital transformation in the bank
- Pro-actively engage with stakeholders to determine business and marketing needs, determine appropriate analytics requirements, and deliver actionable insights and recommendations
- Use data to influence management and project stakeholders across various product teams and the wider business. · Effectively manage relationships with agency partners
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Job Description
An exciting opportunity for an experienced Business Analyst to form part of the team responsible for transforming the end-to-end capability for electronic FI execution for RMB. You will be responsible for elicitation, evaluation, definition, implementation, and validation of the requirements needed to deliver on the transformation of the digital platforms enabling the electronic FI business.
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and designing and implementing solutions.
- Effectively communicating your insights and plans to cross-functional team members and management.
- Proficient in translating business requirements to functional requirements.
- Rely on experience to plan and accomplish goals.
- Conducting meetings and presentations to share ideas and findings.
- Collaborating with a diverse set of stakeholders including Risk, Compliance, Operations, Legal, Sales and Trading
- Documenting and communicating the results of your efforts.
- Providing leadership, training, coaching, and guidance to junior employees.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Assist with change management to ensure affected parties are adequately equipped for the changes impacting them.
- Providing leadership, training, coaching, and guidance to junior staff
Qualifications and Experience
- 4-8 years of Business Analysis experience
- Financial markets, specifically FI knowledge is a MUST
- Prior experience in electronic execution of FI is preferred, either from a technology, operations or front-office perspective
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Job Description
To develop innovative, reusable competitive solutions and contribute actively to a collaborative Developer community
To collaborate with BDMs and Delivery Heads to make recommendations on the use of new and emerging technologies, which provide the competitive advantage and a clear technical roadmap
To maintain stability of all technical platforms
- Initiate dialogue to build professional working relationships with all stakeholders displaying excellent abilities to listen, advise, influence, negotiate and present at all levels
- Lead and facilitate difficult conflict situations into consensual agreements
- Integrate opinions and information provided by various sources to make strategic decisions
- Adapt communication styles to meet the needs of different audiences
- Continually scan the industry to identify opportunities to create strategic partnerships with key individuals and bodies
- Follow best practice and principles governance policy frameworks and utilisation of tools for the technology of the domain
- Engage with the designated standards team for specific guidance and delivery of solution components to maximise impact
- Understand and contribute to a knowledge sharing environment
- Produce a well operationalised solution on time that surpasses the requirements and performance
- expectations
- Drive scalable and sustainable solutions built based on best development practices
- Adopt a framework centric approach to prompt feasibility and reduces failure demand
- Reduce the technical debt as much as possible or revisit the business expectations
- Ensure technical follow up and a commit to allow for this-flexibility
- Take full responsibility for performance management of all direct reports managing their performance in relation to quality standards and agreed benchmarks and objectives focusing on all aspects of sound people management
- Engage in recruitment development, performance management, remuneration and rewards, career path planning, on the job training, coaching, and mentoring
- Ensure appropriate levels of management and accountability
- Motivate, delegate, and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative
- Work with the team to actively grow their skills and lead them in operational excellence
- Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Stay relevant and up to date with legislations and new developments
- Maintain a positive attitude and respond openly to feedback
- Handle stress in ways that do not negatively impact others
- Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
- Take ownership of personal career development leveraging formal and informal opportunities
- Read situations and organisational realities
- Set aside personal agenda for the greater good
- Act in an ethical transparent and morally defensible manner including highlighting unethical practices
- Share debate and communicate learnings
- Flag and debate issues constructively
- Promote a friendly cooperative climate
Method of Application
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