Customer Service Representative - US Hours at Concentrix

What you will do in this role

• Establish customer requests and expectations, offering efficient and accurate resolution
• Manage multichannel interactions (e.g. voice, email or chat) to ensure a consistent customer experience
• Champion better brand experiences for our customers and clients by upselling and recommending client products, services and solutions
• Process payment information with high security and integrity

Your qualifications and experience

Concentrix is a great match if you have:

• A matric certificate
• Proficiency in English verbal communication
• At least 6 months experience working in an international contact Centre environment as well as 6 months experience working in a local contact Centre environment
• Sales experience
• Technical experience - The ability to troubleshoot and find effective resolutions