Company Secretarial Specialist at TMF Group

Job purpose

• Company Secretarial Specialist will support junior and more experienced team members with the delivery of company secretarial services to TMF’s clients.  All company secretarial and associated tasks must be completed in an efficient, professional and timely manner, providing a high quality of service to the client. In addition, required to maintain a good working relationship with the client, answer queries and provide them with any requested documentation.

Duties and responsibilities

•  Responsible for meeting company secretarial compliance requirements through accurate, complete and timely processing of annual compliance
•  Supports Company Secretarial Assistants and Trainees, whilst maintaining overall responsibility for task accuracy and completeness, keeping the Client Account Manager or Line Manager updated as appropriate
•  Responsible for meeting the indicated deadlines for each allocated client tasks
• Performing tasks in compliance with company policies relating to company secretarial services, ensuring requirements are followed consistently and in full
•  Performing tasks in compliance with company legislation, data protection and control risk within company secretarial function
•  Perform standard defined tasks to on board new clients
•  Identify out-of-scope service and providing respective information to the Client Account Manager or Line Manager as appropriate
•  Keeps up to date with changes in local company legislation
•  Escalates any concerns to Client Account Manager or Line Manager in a timely manner
•  Uses TMF’s company secretarial software effectively
•  Maintains relevant databases, client records and other tracking tools as required
•  Provides administrative support to the company secretarial team as required
•  Attends client meetings as required
•  To undertake any other duties as reasonably expected for the role

Skills required

•  A detailed knowledge of basic company secretarial transactions and annual compliance
•  Resourceful, independent and strong problem-solving abilities
•  Able to articulate and communicate with clients in a concise and professional manner
•  Fluency in English is essential

Critical competencies for success

Operational Excellence

•  Strives for high standards of delivery to clients
•  Has a strong understanding of processes needed to undertake the role successfully
•  Makes informed judgements and decisions based on practice and precedent
•  Decisions will be made within defined limits of authority

Commercial Awareness

•  Has a basic understanding of TMF Group’s business lines and how TMF is structured
•  Understands and applies control and risk governance frameworks consistently
•  Is mindful of the TMF Group values

Leadership & Resource Management

•  May have supervisory responsibilities for work carried out by members of the immediate team
•  Organizes the use of resources to meet expectations and identifies difficulties
•  Reviews non-complex work undertaken by more junior team members
•  Informally manages expectations of more senior colleagues infrequently

Interpersonal Skills

•  Communicates information in a clear and concise manner (verbal and written work) to both internal and external stakeholders
•  Able to deal with difficult situations in a calm and diplomatic way

Client Excellence

•  Takes ownership of clients to ensure a consistent level of service
•  Listen actively whilst understanding what relevant questions they should ask and respectfully considering global and cultural differences
•  Makes it a priority to be accessible and responsive to customers
•  Build rapport with clients
•  Evaluates and reports back on client service levels