Call Centre Agent (L3) at NTT Ltd.

Key roles and responsibilities:

•  Build and maintain strong relationships with relevant stakeholders, i.e., Customers, External Service Providers, MBFS employees, MBFS Management Team
•  Administer, co-ordinate and manage the payment schedule invoicing process, the collection and clearing thereof in a timely manner and within prescribed policies and procedures in order to reduce the delinquency rate and minimizing the credit losses in support of the agreed target. Administer, co-ordinate and manage the payment schedule invoicing process, the collection and clearing thereof in a timely manner and within prescribed policies and procedures in order to reduce the delinquency rate and minimizing the credit losses in support of the agreed target sets
•  Facilitate, Administer, co-ordinate, manage the allocation and clearing process of incoming payments via the miscellaneous receipts on the live, matured and terminated portfolios to mitigate the risk for Mercedes-Benz Financial Services by reducing the delinquency rate in support of the agreed targets
•  Analysis and reporting on the weekly progress made on the miscellaneous receipts register in order to mitigate the risk for Mercedes-Benz Financial Services
•  Administer, co-ordinate and manage the individual and batch ad-hoc debit order submissions, incl. Real Pay, blocking of debit orders and the processing of customer refunds on the Mercedes-Benz Financial Services delinquent portfolio for Passenger Car vehicles on the live, terminated and matured portfolio within prescribed policies and procedures in order to reduce the delinquency rate and minimizing the credit losses in support of the agreed targets.
•  Processing and administrating of bank rejections, de-allocations, cancellation of receipts and Hyphen rejections within prescribed policies and procedures
•  Processing and drafting of detailed and summarized versions of reconciliation statements in accordance with the account status in the Contracts Management System within prescribed policies and procedures
•  Key functional expert in support of the Contracts Management System for all Legal and Collections related functions

Knowledge, Skills, And Attributes

• Good proficiency and navigation skills around a PC
• Excellent keyboard skills
• Good telephone manner with a clear speaking voice
• Good communication skills and the ability to build rapport with the client
• Ability to be organized and prioritize work (good time management)
• High attention to detail and process driven
• Self-motivated and deadline orientated
• Willingness to work standby and/or shifts when necessary
• Ability to learn, retain and apply large amounts of information
• Ability to work in a highly structured environment
• Display good verbal and written communication ability
• Demonstrate the ability to engage with a variety of stakeholders
• Possess the ability to persuade and influence
• Demonstrate detailed job knowledge and expertise
• Possess sound knowledge of the products and services offered by the organization
• Possess solution and service knowledge
• Demonstrate problem analysis and solution formulation skills
• Demonstrate learning and service orientation

Academic qualifications and certifications:

• Matric Degree/Diploma in Finance or Automotive Industry

Experience required:

• 3+ years, experience in Finance, Accounting or Automotive Industry