Job Opportunities at NTT Ltd.

Key roles and responsibilities:

•  Build and maintain strong relationships with relevant stakeholders, i.e., Customers, External Service Providers, MBFS employees, MBFS Management Team
•  Administer, co-ordinate and manage the payment schedule invoicing process, the collection and clearing thereof in a timely manner and within prescribed policies and procedures in order to reduce the delinquency rate and minimizing the credit losses in support of the agreed target. Administer, co-ordinate and manage the payment schedule invoicing process, the collection and clearing thereof in a timely manner and within prescribed policies and procedures in order to reduce the delinquency rate and minimizing the credit losses in support of the agreed target sets
•  Facilitate, Administer, co-ordinate, manage the allocation and clearing process of incoming payments via the miscellaneous receipts on the live, matured and terminated portfolios to mitigate the risk for Mercedes-Benz Financial Services by reducing the delinquency rate in support of the agreed targets
•  Analysis and reporting on the weekly progress made on the miscellaneous receipts register in order to mitigate the risk for Mercedes-Benz Financial Services
•  Administer, co-ordinate and manage the individual and batch ad-hoc debit order submissions, incl. Real Pay, blocking of debit orders and the processing of customer refunds on the Mercedes-Benz Financial Services delinquent portfolio for Passenger Car vehicles on the live, terminated and matured portfolio within prescribed policies and procedures in order to reduce the delinquency rate and minimizing the credit losses in support of the agreed targets.
•  Processing and administrating of bank rejections, de-allocations, cancellation of receipts and Hyphen rejections within prescribed policies and procedures
•  Processing and drafting of detailed and summarized versions of reconciliation statements in accordance with the account status in the Contracts Management System within prescribed policies and procedures
•  Key functional expert in support of the Contracts Management System for all Legal and Collections related functions

Knowledge, Skills, And Attributes

• Good proficiency and navigation skills around a PC
• Excellent keyboard skills
• Good telephone manner with a clear speaking voice
• Good communication skills and the ability to build rapport with the client
• Ability to be organized and prioritize work (good time management)
• High attention to detail and process driven
• Self-motivated and deadline orientated
• Willingness to work standby and/or shifts when necessary
• Ability to learn, retain and apply large amounts of information
• Ability to work in a highly structured environment
• Display good verbal and written communication ability
• Demonstrate the ability to engage with a variety of stakeholders
• Possess the ability to persuade and influence
• Demonstrate detailed job knowledge and expertise
• Possess sound knowledge of the products and services offered by the organization
• Possess solution and service knowledge
• Demonstrate problem analysis and solution formulation skills
• Demonstrate learning and service orientation

Academic qualifications and certifications:

• Matric Degree/Diploma in Finance or Automotive Industry

Experience required:

• 3+ years, experience in Finance, Accounting or Automotive Industry

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Working at NTT

Operational Transition

• Develops and implements a service transition strategy that details BPO, Service and transition management for the global organisation.
• Overall ownership all disciplines from transition definition, planning and implementation, service evaluation and validation through service activation.
• Develops transition methodologies and ensure that transition management methodologies, procedures and policies are defined and implemented and followed by the Transition staff.
• Develops transition management governance processes and manage adherence to these.
• Governs pre-contract due diligence and validation and drive the transition of new or changed strategic contracts into an operational state and ensure handover to service operation and management.
• Takes final responsibility for client satisfaction and ensure that the transition team displays the right level of client engagement.

Executive Representation

• Provides Executive management and support to the overall Merchants business where required including Leadership, escalation point and overall brand ambassador.
• Contributes to the pursuit of deals and serve as a subject matter expert on complex and strategic deals.
• Contributes to the overall development and implementation of Merchants Strategy including participation in key committees and working groups where required.
• Overall budget management of key areas within the control and responsibility of this role including department and specific project budgets.

Project Program Management

• Development of key Strategic Project Program including governance, strategy and overall implementation program.
• Overall management of the program that governs the implementation of strategic project across the Merchants business.
• Direct management and implementation of key strategic projects.
• Alignment and reporting to the Merchants Investment Committee and Exco on all key projects and progress.

Customer Relationship Management (CRM)

• Development of the Merchants CRM strategy, process and structure to ensure Merchants key clients have key account and relationship management.
• Management of the implementation of CRM policy and process to deliver proactive relationship management.
• Overall ownership and accountability of the Merchants CRM function once developed and implemented.

Budget Management

• Compiles and manages the budgets for respective department
• Consults with relevant stakeholders to ensure that the budget allows the organisation to achieve legislative obligations and development implementation plans
• Monitors budget expenditure to ensure in line with forecasted amounts and manage variances

People Management

Leadership

• Leads by example in living the values of the organisation
• Ensures the department is fully equipped to handle the workload and distribute work flow
• Coaches to ensure a full understanding of consequences of errors
• Creates an environment that fosters teamwork and co-operation amongst team members
• Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives
• Communicates effectively, building and maintaining relationships
• Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation

Attraction & Selection

• Ensures appropriate staffing and action accordingly
• Identifies need for creation of position and forward recommendation to direct manager and HR
• Ensures appointments are in line with EE targets / strategy
• Selects and places candidates in terms of agreed recruitment and selection process

Retention

• Develops and empowers people, recognizing and rewarding value-added performance

Training and Development

• Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans
• Monitors implementation of training needs as per individual development plans

Knowledge

• 10 – 12 years’ working experience At least 10 years' experience in services, specifically service design within a large scale (preferably multi- national) technology services environment across a range of services
• 5 years complex project management experience in a lead position through multiple work streams
• 5 - 8 years Contact Centre background
• Proven project management and consultancy delivery

Skills

• Negotiation (L4)
• Networking (L4)
• Change Journey Leadership (L3)
• Oral and Written communication (L4)
• Analytical ability
• Collaboration
• Entrepreneurial Thinking (L4)
• Technical Expertise (L4)
• Project management

Skills

• Initiative
• Tenacity
• Impact
• Adaptability

go to method of application »

Working at NTT

Operational Transition

• Develops and implements a service transition strategy that details BPO, Service and transition management for the global organisation.
• Overall ownership all disciplines from transition definition, planning and implementation, service evaluation and validation through service activation.
• Develops transition methodologies and ensure that transition management methodologies, procedures and policies are defined and implemented and followed by the Transition staff.
• Develops transition management governance processes and manage adherence to these.
• Governs pre-contract due diligence and validation and drive the transition of new or changed strategic contracts into an operational state and ensure handover to service operation and management.
• Takes final responsibility for client satisfaction and ensure that the transition team displays the right level of client engagement.

Executive Representation

• Provides Executive management and support to the overall Merchants business where required including Leadership, escalation point and overall brand ambassador.
• Contributes to the pursuit of deals and serve as a subject matter expert on complex and strategic deals.
• Contributes to the overall development and implementation of Merchants Strategy including participation in key committees and working groups where required.
• Overall budget management of key areas within the control and responsibility of this role including department and specific project budgets.

Project Program Management

• Development of key Strategic Project Program including governance, strategy and overall implementation program.
• Overall management of the program that governs the implementation of strategic project across the Merchants business.
• Direct management and implementation of key strategic projects.
• Alignment and reporting to the Merchants Investment Committee and Exco on all key projects and progress.

Customer Relationship Management (CRM)

• Development of the Merchants CRM strategy, process and structure to ensure Merchants key clients have key account and relationship management.
• Management of the implementation of CRM policy and process to deliver proactive relationship management.
• Overall ownership and accountability of the Merchants CRM function once developed and implemented.

Budget Management

• Compiles and manages the budgets for respective department
• Consults with relevant stakeholders to ensure that the budget allows the organisation to achieve legislative obligations and development implementation plans
• Monitors budget expenditure to ensure in line with forecasted amounts and manage variances

People Management

Leadership

• Leads by example in living the values of the organisation
• Ensures the department is fully equipped to handle the workload and distribute work flow
• Coaches to ensure a full understanding of consequences of errors
• Creates an environment that fosters teamwork and co-operation amongst team members
• Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives
• Communicates effectively, building and maintaining relationships
• Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation

Attraction & Selection

• Ensures appropriate staffing and action accordingly
• Identifies need for creation of position and forward recommendation to direct manager and HR
• Ensures appointments are in line with EE targets / strategy
• Selects and places candidates in terms of agreed recruitment and selection process

Retention

• Develops and empowers people, recognizing and rewarding value-added performance

Training and Development

• Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans
• Monitors implementation of training needs as per individual development plans

Knowledge

• 10 – 12 years’ working experience At least 10 years' experience in services, specifically service design within a large scale (preferably multi- national) technology services environment across a range of services
• 5 years complex project management experience in a lead position through multiple work streams
• 5 - 8 years Contact Centre background
• Proven project management and consultancy delivery

Skills

• Negotiation (L4)
• Networking (L4)
• Change Journey Leadership (L3)
• Oral and Written communication (L4)
• Analytical ability
• Collaboration
• Entrepreneurial Thinking (L4)
• Technical Expertise (L4)
• Project management

Skills

• Initiative
• Tenacity
• Impact
• Adaptability

go to method of application »

Key Role and Responsibilities:

• Engage with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements
• Achieve set and agreed product sales to meet specified financial goals
• Develop and deliver product training to client facing staff
• Influences and guides the Sales team to ensure that they are equipped to close deals that involve their products and services
• Engage with and offer support to internal and external stakeholders to ensure the project’s success
• Analyse product data to establish trends and insights using internal and external sources
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services
• Research and interpret competitor offerings and market trends against NTT client base with a strong data analysis focus
• Review of product profitability
• Determines the appropriateness of pricing of exiting and new investments strategies in line with projected value, competitor offerings and market trends
• Product design and modelling/testing new and existing solutions
• Draft and maintain product specifications documents
• Evaluate market trends associated with the particular product of product line.
• Work closely with product vendors
• Work closely with Engineers, Consultants and Project Managers during the initiation stage of a project to ensure its success
• Provide product knowledge input assistance for compiling client proposals.
• Write RFI/RFP responses and bids and obtain vendor product certification for the product portfolio
• Recommend product enhancements and updates to identify new business opportunities
• Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users

Knowledge, skills and attributes:

• Proven technical expertise and extensive industry experience
• Good understanding of the technology industry
• Sound analytical skills and proficient with analysis of large data sets
• Investigative nature to unpack complicated problems
• Proactive and able to use initiative
• Evidence of being able to work collaboratively
• Highly proficient in MS Excel and skills in programming
• Comprehensive knowledge of product management and service development life cycles
• Expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Knowledge of sales strategies and concepts

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Commence etc.

Experience required:

• Demonstrable experience in a similar position
• Relevant experience in the technology industry
• Demonstrable track record of involvement in design and implementing new products or product lines.
• Information Technology sales experience