Broker Consultant at Discovery Limited

Key Purpose

To service brokers with new business policies, sales presentations, policy advice, all ongoing support for brokers and potential customers. The role also requires liaising with internal business stakeholders.

Areas Of Responsibility May Include But Not Limited To

• Ongoing Broker support.
• Accurate, timely administration.
• Maintain accurate details of queries (product knowledge, soft skills) and communicate to management.
• Provide 1st call resolution.
• Achievement of monthly product and soft skills knowledge targets.
• Stakeholder engagement.
• Dealing with Service providers.
• Teamwork, self-management and alignment with Discovery values.

Education And Experience

• Matric (Essential).
• 1 year’s call centre experience in the short-term insurance industry (Essential).
• FAIS Credits - full qualification (Advantageous).
• RE 5 qualification (Advantageous).
• Experience dealing with Brokers (Advantageous)
• Degree (Advantageous)