Job Opportunities at FNB South Africa

Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

Additional Requirements: 

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

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Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

Additional Requirements: 

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

go to method of application »

Job Description

• Assume full responsibility and accountability for the regional strategy and growth activities of the Channel .
• To build sustainable key relationships across all channels, product houses and segments.

Are you someone who can:

• Drive sales through internal, external and non-conventional channels to increase non-FNB banked customers.  
• Design and develop a focused training programme in collaboration with training department to upskill frontline in identifying and selling to non-banked customers.  
• Develop and execute in collaboration with channels and marketing team, tactical plans for creating awareness of frontline and customer in order to increase sales  
• Ensure compliance requirements for sales channels are in line with standards set and approved by the governance community.  
• Develop close working relationships with segment marketing to leverage their reach to acquire new customers 
• Launch products in channels by getting buy-in from channel owners/leadership and introduce performance measures and incentives to achieve growth objectives  
• Influence and draft commercial proposals for a win-win relationship between product house and distribution channels whilst making sure that the customer remains at the center of what we do. 
• Track and influence sales activities with the specific aim to achieve previously determined sales targets in respective channels. 
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress. 
• Comply with governance in terms of legislative and audit requirements. 
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team. 
• Plan and execute channel campaigns successfully and on schedule. Set standards and benchmarks for measuring successful campaign execution. Monitor costs / benefits per campaign/channel. 
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data. 
• Ensure timeous, clear contracting and assessment of performance expectations with channels.

You will be an ideal candidate if you have:

• Relevant Degree
• 3 – 5 Years operational sales and management experience with a proven track record
• Person must not be an unrehabilitated insolvent
• Senior candidate
• Sales experience in field/branch and call center
• KI- Key Individual 
• Relationship management experience

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment.
• Have a strong sense of accountability
• Excel in attention to detail
   

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Job Description
Hello Future Short Term Insurance Sales Consultant

• As part of our team in FNB Commercial Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• The Commercial Sales Advisor Team will primarily be responsible for converting leads and quotes to sales in terms of the minimum quantity and quality targets that are in place including, but not limited to:
• Tracking, controlling, and influencing sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity, and other sales requirements.
• Contacting prospective clients and sell appropriate insurance products to achieve sales targets.
• Maximizing leads by cross selling opportunities and strengthen client relationships.
• Retrieving all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale.
• Delivering exceptional service that exceeds clients’ expectations through proactive, innovative and appropriate solutions.

Are you someone who can:

• Think outside the box and have a strong work ethic
• Have the ability to thrive under pressure and exceed targets in a sales environment.
• Build sound relationships based on trust and openness (Internal and External)
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Have an RE5 COB- Commercial Lines
• Have FAIS Credits Commercial Insurance experience.
• Have 2-3 years commercial experience in a selling environment
• Have an excellent sales track record.

You will have access to:

• Opportunities to network, collaborate and learn.
• A challenging working environment with growth potential.
• Opportunities to innovate, explore and make a difference.

Competencies:

• Attitude/passion towards service excellence
• Inbound and Outbound Call Centre experience
• Problem-solving skills
• Resilience - Ability to work well under pressure in dynamic environment.
• Flexible and adaptable
• Influential, concise, rational, and practical communicator
• Creative flair and innovative thinker
• Discretion, judgment, and high levels of trust
   

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Job Description

• To design, test, implement, maintain and control relevant databases to ensure accurate installation and configuration of database and software to maintain a client centric and secure database environment.

Are you someone who can: 

• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Provide resolution of database conflicts to align to quality standards and eliminate inappropriate data usage.
• Support the building of a scalable and resilient database system to mitigate disaster and performance risks.
• Design and create relational databases; scripts for standard and non-standard database access and provide database administrative support; replication processes and maintenance.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Prevent wastage and identify process improvements to contain and reduce costs.

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
   

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Job Description
Hello Future Business Analyst 

Are you someone who can: 

• Must have a fair understanding of the entity relationships within a database and how the various system integrate with each other in an environment
• Use Case skills
• Able to compile process and data flow diagrams and Context diagrams
• Must have creative skills in providing possible solutions to business requirements.
• Analytical thinker with problem solving skills
• Must be able to define user journeys
• Ability to research and define solutions, best fit for industry, customer and aligned to group strategic objectives
• Ability to run with analysis and present thinking to business
• Ability to defend requirements and explain thinking
• Understand how the requirements achieves business objectives tied to return on investment
• Ability to work unattended and meet strict timelines

You will be an ideal candidate if you: 

• Minimum of 3 - 5 years relevant Business Analyst experience required
• Bcom or Industry Related Degree
• Familiar with Agile & Waterfall methodology
• Have the following Business Analysis Competencies:
• Presentation Skills
• Information Gathering
• Self Starter – looks for opportunities
• Team worker
• Some leadership Skills
• Good writing skills
• Conflict management skills

We can be a match if you can:  

• Act as an interface between business, developers and the testers.
• Be empathetic yet diplomatic when dealing with concerns and conflict from the business and or team members. 
• Be able to listen, advise and escalate issues where necessary
• Business analyses, i.e. planning, elicit, document and review
• Analyse projects using best practice.
• Workshop or hold JAD sessions to gather requirements and drive workshops when necessary.
• Ability to make decisions, think on your feet and be proactive
• Provide solutions or recommendations to business when requirements are unclear taking into account what would be best for the business. Be a future thinker not just current solutions.
• Preparation of functional requirements specifications
• Preparation of business solutions specifications
• Enterprise analysis skills i.e. identify opportunities, risks & assumptions.
• Stakeholder Analyses i.e. understand audience and identify them upfront.
• Assess, analyse and optimise end-to end business processes that are signed off by the business by documenting business process requirements through research, interviews or facilitation sessions  also assess current business processes, procedures and business rules in conjunction with business partners, designing new & existing business processes.
• Detailed extraction and documentation of all business rules impacting a project
• Ability to probe and gather information
• Create the relevant analysis documentation i.e. Business Specification and or Functional Specification documentation using change control processes and version controls when required
• Be able to manage your own time when required to prioritise multiple projects
• Provide feedback and guidance to more junior members in team
• Review test cases provided by the Test Analyst
• Manage all Project analysis Documentation and ensure all sign-offs are achieved prior to work beginning on the project
• Add business value
• Take accountability for own projects through to implementation. Be actively involved from start to end of a project lifecycle
• Ability to run some initiatives as the BA and PM where applicable and necessary
   

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Job Description
Hello Future Technical Specialist
Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Advise on Budget forecasting to align the identified needs for IT Infrastructure Architecture
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Plan, design and build an IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture
• Draft business and technical requirements into requests for proposal documents for IT Infrastructure Architecture
• Ensure IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business
• Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment
• Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the marketplace then translate current and future trends and advise management of benefits and well as risk
• Manage own development to increase own competencies
• Develop an In-depth knowledge of specified field as well as ability to translate this knowledge into business terms and Solutions
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

You will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to be innovative.
• Resources to help you with your professional development.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You’ll be an ideal candidate if you meet the following requirements:

• BSc Eng, BSc Informatics degree or any other related qualification
• 5+ years' experience in a Systems Analysis role
• 2+ years' experience in a team lead or similar r
• Experience with Microsoft technologies (CRM Dynamics365, SharePoint, PowerPoint, Bespoke Development, etc.)
• Working knowledge of agile methodologies
• Stakeholder management at various levels
• Knowledge of the full SDLC processes
• Experience with data and process analysis will be highly advantageous
   

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Job Description
Are you someone who has experience in:

• Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System
• Experience in Web, Mobile and App Design
• Figma experience is none negotiable
• HFI certificate is an is an advantage
• Experience in building screens flow

Key Responsibilities: 

• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.
• Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.
• Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.
• Ensure user journeys are constructed and clearly defined.
• Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.
• Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.
• Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.
• Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.
• Participate in planned activities that are appropriate for own development.
• Display and encourage an appreciation of teamwork and inclusivity.
• Develop, encourage and nurture collaborative relationships across area of specialisation.

We can be a match if you are:

• Able to work independently
• Self-starter and able to build relationships
• Have 4 to 5 years' experience in similar role

You will have access to: 

• Opportunities to network and collaborate.
• Challenging work.
• Opportunities to innovate.
   

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Job Description
Are you someone who can:

• Provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilization of the systems and ensure the highest level of data integrity

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are able to:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
• Liaise and communicate the system requirements to the necessary audiences e.g. Business relationship manager, testers, developers, business analysts and provide ongoing feedback regarding system issues
• Support channels, Product Houses, Segment owners, other business units and Banks with queries on system
• Investigate, monitor and resolve system and business problems to completion by working with Business and Technology on operational issues and fixes
• Monitor and oversee the daily running of the various applications by  adding, maintaining, and checking of data pertaining to systems under the areas control
• Support System Analyst to analyse the integrity of the system requirements and perform a risk assessment on each requirement and document, and maintain the set of system requirements together with the associated rationale, decisions and assumptions.
• Support with the review test plans, scripts and test results to ensure that the system delivered conforms to quality standards and system.
• Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient
• Management of Incidents and Problem records
• Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient
• Manage own development to increase own competencies
• Running of war rooms and feeding into the BRM 
• Monitoring of Dashboards and taking action upon spikes 
• Must be strong in both excel and Powerpoint 
• Running of meetings and co ordination thereof from actions to be taken 
• Good people skills and relationship building 
• Self Managed and good at relationship building 
• Provision of training on current systems as and when required.