Customer Service Representative at Nobel Biocare

Job description

The Customer Service Rep supports Customer Service Department ensuring that Nobel Biocare is a reliable, professional and responsive partner for all customers. He/she is an excellent team player with a strong service and sales mentality. Cooperate with intergrated departments and collectively ensuring the desired outcome.

The main duties

• Take orders by phone, send by mail the order confirmation to the customer and after to the confirmation to the customer enter into SAP
• Promote sales to customers telephonically
• Promote on-line shopping
• Compile accurate quotations Clinician, Lab ans Hospitals
• Handle enquires (product related and courier issues), resolve customer related queries/issues by phone . When the problem is resolved we send mail confirmation.
• Advise courier company of early or urgent deliveries and collections
• Advise customer of pertinant or late deliveries
• Check and organize orders afternoon delivery
• Check and organize orders for same day delivery before cut off
• Collect waybills and attach to corresponding documents for filing
• Organize general filing of all related correspondance
• Check short term consignments and process orders for billing
• Check and process returns from orders and short term consignment
• Placing of returned stock back into the system
• Follow up on long term consignment
• Follow up on back orders
• Check and process warrenty claim forms received. The SAP process is done by Mia but the picking & replacement is done in JBN as weel admin filling for warrently transaction.
• Open new accounts in SAP
• Answer switchboard and direct calls

Your profile

• University or Bc degree
• Expert knowledge in customer service process and procedures
• Expert knowledge in warehouse process and procedures
• Expert knowledge as SAP User for Customer Service module
• Valuable knowledge as User in CRM systems (salesforce.com)
• Minimum three years of experience as Customer Service Representative. Valuable in Healthcare Company